My dad blew a tranny. I've been asked to see if I can get one replaced free.
February 9, 2006
VIA FACSIMILE: ()
Attn: Service Manager
Subject: 2001 Acura CL 19UYA426X1
To whom this may concern:
My name is Mr X, and I am writing to your department today in regard to a 2001 Acura CL-S, VIN.
The abovementioned vehicle belongs to my father, and has recently experienced total transmission failure. The purpose of this letter is to relay the facts of his issue in order to try to resolve this matter quickly and amicably. I work with an independent dealership in Brevard County, and several industry associates have specifically recommended your service department over others in the area
The subject vehicle experienced a total transmission failure while my father was on his way home. While in fifth gear the unit abruptly downshifted to second while he was making a left turn against traffic, and after clearing the intersection, the transmission immediately failed.
I am acutely aware of the background regarding the allegedly poor transmission design and build quality of this particular model and the ensuing class action lawsuit settlement with owners. However, this vehicle is beyond the 109,000 mile extended warranty afforded the impacted units.
We have had no problems with the functions of this transmission until very recently, no check engine codes or other symptoms evocative of transmission failure.
It is my understanding that Acura?s corporate offices are ensuring the satisfaction of owners with problematic units past the 109,000-mile extended warranty by way of a goodwill replacement. It is my understanding from colleagues, that the servicing dealer must initiate this request for goodwill replacement. Because of this, I am requesting your assistance in that matter. My family resides about an hour away, and knowing the goings-on of a service department at times, I believe that it would be in both our best interests to discuss this issue before arriving.
I realize it is necessary to mention that my family has been burdened with un-necessary aggravation and inconvenience due to the faulty transmission. I am frequently driving out of town on business and since this occurrence; we have been required to alter our work and recreational schedules accordingly.
Due to the time-sensitive nature of this issue, I would appreciate a response regarding the approval/denial of a goodwill transmission replacement no later than Tuesday February 13th. I am flying out of town on business later in the week and will require some advance notice for my transporter.
With this correspondence, I hope that you or any other member of your service team can assist me in regard to this issue as I earnestly wish to settle this matter in good faith.
Please feel free to contact me if there are any questions anytime at . I look forward to your response.
February 9, 2006
VIA FACSIMILE: ()
Attn: Service Manager
Subject: 2001 Acura CL 19UYA426X1
To whom this may concern:
My name is Mr X, and I am writing to your department today in regard to a 2001 Acura CL-S, VIN.
The abovementioned vehicle belongs to my father, and has recently experienced total transmission failure. The purpose of this letter is to relay the facts of his issue in order to try to resolve this matter quickly and amicably. I work with an independent dealership in Brevard County, and several industry associates have specifically recommended your service department over others in the area
The subject vehicle experienced a total transmission failure while my father was on his way home. While in fifth gear the unit abruptly downshifted to second while he was making a left turn against traffic, and after clearing the intersection, the transmission immediately failed.
I am acutely aware of the background regarding the allegedly poor transmission design and build quality of this particular model and the ensuing class action lawsuit settlement with owners. However, this vehicle is beyond the 109,000 mile extended warranty afforded the impacted units.
We have had no problems with the functions of this transmission until very recently, no check engine codes or other symptoms evocative of transmission failure.
It is my understanding that Acura?s corporate offices are ensuring the satisfaction of owners with problematic units past the 109,000-mile extended warranty by way of a goodwill replacement. It is my understanding from colleagues, that the servicing dealer must initiate this request for goodwill replacement. Because of this, I am requesting your assistance in that matter. My family resides about an hour away, and knowing the goings-on of a service department at times, I believe that it would be in both our best interests to discuss this issue before arriving.
I realize it is necessary to mention that my family has been burdened with un-necessary aggravation and inconvenience due to the faulty transmission. I am frequently driving out of town on business and since this occurrence; we have been required to alter our work and recreational schedules accordingly.
Due to the time-sensitive nature of this issue, I would appreciate a response regarding the approval/denial of a goodwill transmission replacement no later than Tuesday February 13th. I am flying out of town on business later in the week and will require some advance notice for my transporter.
With this correspondence, I hope that you or any other member of your service team can assist me in regard to this issue as I earnestly wish to settle this matter in good faith.
Please feel free to contact me if there are any questions anytime at . I look forward to your response.
[/thread]
Facebook
Twitter