homestarmy
Diamond Member
Well normally I wouldn't call and bitch, but it's been one thing after another with my Sears lately. I'm not even sure that I can remember all of it but let's try...
First I buy a blower and am overcharged by $10, have to waste time to get that fixed. Also realize that they should have given me a $5 credit if something rings up differently than it should. When I go back the guy gives me some mumbo jumbo about things being mistagged or a tag being up for the wrong date or something. This was not the case. Us hot dealers know that price mistakes happen all the damn time. Not that big of a deal.
Then I buy an impact wrench and a jack (both pretty decent, not bottom of the line bargain items). The jack is rang up without a discount that it should have been. No big deal, people make mistakes. Some old lady that should be retired or dead or something I end up speaking with looks over it and tells me that it was rang up correctly and points to a completely different discount. I explain it to her and she looks at the reciept and says that my reciept doesn't match the item in the book that gets the discount (she says the numbers don't match up). I match the numbers myself and call her over, she gets real bitchy and says that someone else needs to help me (very rude and snotty, not just by my perception). SCHIAT, is all of that necessary?! Well I talk to the guy who rang me up in the first place, he fixes it, no big deal. Why do they keep old people like that around? Don't we pay social security for a reason?
Anyhow, also, when I went to pick it up, they have ANOTHER policy as to if it takes over 5 minutes to bring out your item in the pickup area (they have a little monitor showing the time), you get a $5 credit. This happens really almost every time I go there: they let the timer go to 4 minutes, then they cancel me off as if I have been served and I wait another 3-6 minutes or more. That's now $10 that they owe me due to their policy. I then go speak to the old wicked witch as stated above and have had enough by that point and don't feel like going and getting my other $5 credit as I rightfully deserve (via THEIR policy).
Then the jack ends up being crap. It comes with little to no oil in it. I go back to tell them at bare minimum they need to give me a little bottle of jack oil. I end up paying for it, bullshit. Then I try it and the damn thing is hardly much better. It may have been defective, or damaged from me trying it out before I found that it was missing oil. It took about 50 pumps to raise my car (which sits on the saddle at 0 pumps) to full lift at 22". That's not right.
So I take it back. There was some new kid trying to fix it. First he tells me I owe like $12 or $14 for a straight exchange. I don't really mind because he's obviously seasonal, some other guy comes over and gets it fixed and somehow I end up with enough money back to buy a soda (even though no money should have been exchanged, but that's fair for my time I guess). They also refund my money for the jack oil, no problems, no worries really with this trip. THEN I go to pick up my jack. I'm expecting for them to cancel me out early, but I was the first person waiting so for the first time in who knows how long they actually bring it out on time. But as my name is cancelled off, I can hear them LOUDLY making fun of my name from behind the door and as it is opened. I didn't feel like being confrontational so I just ended it with a "come on man, that's my name" (should have been a little louder and added the F word in there, a me from the past most likely would). It wasn't vulgar, but not cool all the same. It's like as if my name was Wong and they came out and said "here's your product, dickface". But anyhow, I just go back in and ask for a number, they give me the wrong number and tell me that they can refer me to the right one (not sure why the hell they couldn't give me the right one to begin with, they didn't even look or try - and these are home appliance people, they are the worst, they stalk the hell out of you and probably only cost Sears sales). I call around and finally get the right number, they're closed today (wouldn't you think a place that does probably a HUGE percentage of it's business on Sunday be open for calls at least during business hours on Sunday? That's not such a big deal, but come on!
That's about that. Do you guys think that customer service would do ANYTHING for me at all? Or will I just be wasting my breath? I think at this point they should just refund the money for my air gun and jack and call it even (I wish).
...because Harbor Freight isn't that much further of a drive...
First I buy a blower and am overcharged by $10, have to waste time to get that fixed. Also realize that they should have given me a $5 credit if something rings up differently than it should. When I go back the guy gives me some mumbo jumbo about things being mistagged or a tag being up for the wrong date or something. This was not the case. Us hot dealers know that price mistakes happen all the damn time. Not that big of a deal.
Then I buy an impact wrench and a jack (both pretty decent, not bottom of the line bargain items). The jack is rang up without a discount that it should have been. No big deal, people make mistakes. Some old lady that should be retired or dead or something I end up speaking with looks over it and tells me that it was rang up correctly and points to a completely different discount. I explain it to her and she looks at the reciept and says that my reciept doesn't match the item in the book that gets the discount (she says the numbers don't match up). I match the numbers myself and call her over, she gets real bitchy and says that someone else needs to help me (very rude and snotty, not just by my perception). SCHIAT, is all of that necessary?! Well I talk to the guy who rang me up in the first place, he fixes it, no big deal. Why do they keep old people like that around? Don't we pay social security for a reason?
Anyhow, also, when I went to pick it up, they have ANOTHER policy as to if it takes over 5 minutes to bring out your item in the pickup area (they have a little monitor showing the time), you get a $5 credit. This happens really almost every time I go there: they let the timer go to 4 minutes, then they cancel me off as if I have been served and I wait another 3-6 minutes or more. That's now $10 that they owe me due to their policy. I then go speak to the old wicked witch as stated above and have had enough by that point and don't feel like going and getting my other $5 credit as I rightfully deserve (via THEIR policy).
Then the jack ends up being crap. It comes with little to no oil in it. I go back to tell them at bare minimum they need to give me a little bottle of jack oil. I end up paying for it, bullshit. Then I try it and the damn thing is hardly much better. It may have been defective, or damaged from me trying it out before I found that it was missing oil. It took about 50 pumps to raise my car (which sits on the saddle at 0 pumps) to full lift at 22". That's not right.
So I take it back. There was some new kid trying to fix it. First he tells me I owe like $12 or $14 for a straight exchange. I don't really mind because he's obviously seasonal, some other guy comes over and gets it fixed and somehow I end up with enough money back to buy a soda (even though no money should have been exchanged, but that's fair for my time I guess). They also refund my money for the jack oil, no problems, no worries really with this trip. THEN I go to pick up my jack. I'm expecting for them to cancel me out early, but I was the first person waiting so for the first time in who knows how long they actually bring it out on time. But as my name is cancelled off, I can hear them LOUDLY making fun of my name from behind the door and as it is opened. I didn't feel like being confrontational so I just ended it with a "come on man, that's my name" (should have been a little louder and added the F word in there, a me from the past most likely would). It wasn't vulgar, but not cool all the same. It's like as if my name was Wong and they came out and said "here's your product, dickface". But anyhow, I just go back in and ask for a number, they give me the wrong number and tell me that they can refer me to the right one (not sure why the hell they couldn't give me the right one to begin with, they didn't even look or try - and these are home appliance people, they are the worst, they stalk the hell out of you and probably only cost Sears sales). I call around and finally get the right number, they're closed today (wouldn't you think a place that does probably a HUGE percentage of it's business on Sunday be open for calls at least during business hours on Sunday? That's not such a big deal, but come on!
That's about that. Do you guys think that customer service would do ANYTHING for me at all? Or will I just be wasting my breath? I think at this point they should just refund the money for my air gun and jack and call it even (I wish).
...because Harbor Freight isn't that much further of a drive...
