Will dell refuse to service a machine if the PSU was swapped out?

[yhelothar]

Say a service guy came to replace the motherboard, and saw that I saw the huge Antec logo on the PSU, and immediately noticed it wasn't stock. Would he cease to replace the motherboard and claim the warranty is voided?

The service is actually not done by dell themselves, but contracted by a computer servicing company called bentech. Thus, I'm quite certain that it shouldn't be an issue.

Thoughts?

 

[Kelemvor]

If nothing else, put the original PSU back in (if you have it) and then swap it out again afterwards.

I don't know what the fin eprint in their warranties state but as long as that is supposed to work with that board and it isn't overclocked or anything, it should be fine. BUt if anything isn't normal they can just blame you for the problem and not fix it...

 

[Captante]

Dell actually does allow swapping some parts by the end-user without voiding the warranty but I'm not sure if the power supply is one of them ... putting the original unit back in until after the service is performed is your best bet provided you still have it of course.

 

[Rubycon]

LOL I think the warranty would be automatically void for using an Antec product in it. :laugh:

Definitely return it to stock.

 

[reeserock]

I thought Dell power supplies had a different pin-out than standard ones???

 

[Rubycon]

Originally posted by: reeserock
I thought Dell power supplies had a different pin-out than standard ones???

Some do - we have a few of the new Vostro 200's and one was freezing so I swapped out the PSU with a Seasonic and it worked. (but still locked up due to a faulty onboard NIC)

 

[Captante]

Originally posted by: reeserock
I thought Dell power supplies had a different pin-out than standard ones???

They used to but I believe they changed to standard ATX awhile back ... Antec also made a model for use in Dells.

 

[yhelothar]

Originally posted by: Rubycon
LOL I think the warranty would be automatically void for using an Antec product in it. :laugh:

Definitely return it to stock.

Sarcasm? what's so humorous about antec products?

I don't have the PSU with me anymore

 

[Captante]

You could try calling up Dell support & just asking them ... that was how I found out it was ok to swap parts like the video card or DVD drive.

 

[bignateyk]

Whenever I modify OEM computers, I always keep the original parts so that if it needs serviced, I can toss them back in and not worry about it.

 

[lozina]

Did you tear or remove any of those stickers that say "Void warranty if removed" ? If not I'd say you're safe

 

[hanoverphist]

Originally posted by: Captante
You could try calling up Dell support & just asking them ... that was how I found out it was ok to swap parts like the video card or DVD drive.

ya ive sent back systems with different hardware in them and they still fixed stuff. they even replaced a bad vid card they didnt supply for one system i sent back. it was sent back for other issues, not video but it came back with a new vid card too. i dont think youll have too many issues with it, unless the prob is due to the psu you put in.

 

[yhelothar]

Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

 

[Nitemare]

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

that's surprising, usually they have those stickers saying void if opened on them and Dell does usually put in the weakest crappiest PSU known to man...

 

[isekii]

Originally posted by: Nitemare

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

that's surprising, usually they have those stickers saying void if opened on them and Dell does usually put in the weakest crappiest PSU known to man...

Actually Dell puts in pretty decent PSU's

 

[Nitemare]

Originally posted by: isekii

Originally posted by: Nitemare

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

that's surprising, usually they have those stickers saying void if opened on them and Dell does usually put in the weakest crappiest PSU known to man...

Actually Dell puts in pretty decent PSU's

I have yet to see any decent sized ones. Most of the time if you upgrade the graphics card and add a hard drive you have to replace the PSU because it's tapped out.

 

[cdmccool]

Originally posted by: Nitemare

Originally posted by: isekii

Originally posted by: Nitemare

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

that's surprising, usually they have those stickers saying void if opened on them and Dell does usually put in the weakest crappiest PSU known to man...

Actually Dell puts in pretty decent PSU's

I have yet to see any decent sized ones. Most of the time if you upgrade the graphics card and add a hard drive you have to replace the PSU because it's tapped out.

Dell underrates their PSUs.

 

[BigJ]

Originally posted by: Nitemare

Originally posted by: isekii

Originally posted by: Nitemare

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

that's surprising, usually they have those stickers saying void if opened on them and Dell does usually put in the weakest crappiest PSU known to man...

Actually Dell puts in pretty decent PSU's

I have yet to see any decent sized ones. Most of the time if you upgrade the graphics card and add a hard drive you have to replace the PSU because it's tapped out.

Have you actually toyed with the newer PSUs?

They are rated very conservatively and they'll easily take mid-range cards (some have reported success with the 8800GT cards) and another hard drive or two these days.

 

[oogabooga]

Originally posted by: BigJ

Originally posted by: Nitemare

Originally posted by: isekii

Originally posted by: Nitemare

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

that's surprising, usually they have those stickers saying void if opened on them and Dell does usually put in the weakest crappiest PSU known to man...

Actually Dell puts in pretty decent PSU's

I have yet to see any decent sized ones. Most of the time if you upgrade the graphics card and add a hard drive you have to replace the PSU because it's tapped out.

Have you actually toyed with the newer PSUs?

They are rated very conservatively and they'll easily take mid-range cards (some have reported success with the 8800GT cards) and another hard drive or two these days.

I dunno, there is nothing quite as amusing as watching someone buy a dell budget system then being frustrated at not being able to just drop a top of the line video card in without issue. (not claiming anyone in this thread did this) Especially if it's accompanied with a rant along the lines of "Dell sucks and you can't use real quality components".

 

[alkemyst]

Originally posted by: astroidea
Well the tech came today.
He noticed the power supply and ram I put in, but he still helped service it.

YMMV with the techs. If he wanted to be a prick an 'improper' psu could have been the cause of motherboard failure.

I always request no tech, we have 24 hour response included, but everytime one of these guys comes I am spending more time showing them where a restroom, soda machine is or they end up breaking something and need another part.

I almost think they purposely do this to get another job out of it.

The funny part is the syringe they give you of heatsink compound...we got affected by the bad cap issue and had about 20 workstations to R&R...my manager found the syringes in the burn-in room and spoke with everyone individually about 'drug use'...I had to explain to her what was up