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Why won't Roadrunner reduce the monthly fees if you own your own cable modem?

O

oLLie

Diamond Member
I emailed them asking them if they reduce fees for people who own their own cable modem and they said: "Not at this time".
Personally, I think it's BS to charge customers part of that $50/month for "renting a cable modem from Time Warner/AOL" when
customers have the means and opportunity to buy their own cable modems. I'm pretty sure I've heard other cable companies
allow it, so why not Roadrunner? Maybe because they don't want to deal with customers who break their own cable modems?
Why not just have the customers sign a waiver if they use their own modem, then? Why am I thinking this? Because today
Roadrunner replaced my inconsistent (flaky) yet fast 3Com cable modem with a noticable slower RCA model.

:|llie
 
Time Warner here takes $3 off the monthly if you have your own modem.


BTW, anyone know if you really get any extra speed or not from using your own modem?
 


<< Time Warner here takes $3 off the monthly if you have your own modem.

BTW, anyone know if you really get any extra speed or not from using your own modem? >>



$3 off a month??? That's ridiculous.
 


<< Why should they? >>


Because you're not leasing a modem; you're paying for something you're not buying.

Or the converse:
You're not leasing a modem from them; you aren't costing them money to own and maintain one for you.
 
But I am requiring them to spend more money training their employees to be proficent on more modem types and the settings for those modems.
 


<< But I am requiring them to spend more money training their employees to be proficent on more modem types and the settings for those modems. >>


That's why they should have a waiver in which case, if the problem is determined to be the actual cable modem and not the cable line or some other item or service they are responsible for, then the customer is at fault and they can't be expected to do anything about it.
 


<< lets see.......THEY'RE OWNED BY AOL. does that tell you anything about charging people too much? >>

My price has gone down since AOL merged with them so your comment is inacurrate.
 


<< Which doesn't work with the whiney assed customers that are out there. >>

and there sure are a lot of them out there😉🙁
 
I dont get charged for the cable modem..

they used to charge me 39.95 a month.. and now they upped the price to 44.95 ( standard rate )

i was getting the 39.95 cuz i was a subscriber to dTV but now it went up..

 
So, nobody ever addressed the question: Will the speeds be faster if you buy your own modem? If not, what's the point of spending all that money to NOT have technical support on the component from your ISP?

I seriously doubt it would be faster, but if someone can confirm that it would be, I might consider buying one.
 


<< Time Warner here takes $3 off the monthly if you have your own modem.


BTW, anyone know if you really get any extra speed or not from using your own modem? >>




Not really, unless the modem you have is capped by them. It makes it easier on them to cap you modem-side instead of server-side.
 


<< I dont get charged for the cable modem..

they used to charge me 39.95 a month.. and now they upped the price to 44.95 ( standard rate )

i was getting the 39.95 cuz i was a subscriber to dTV but now it went up.. >>


When I signed up for cable a long time ago they used to detail that part of your monthly bill went to "leasing the modem" it might say that in the contract as well, I'm not sure. That goes for this quote too:

<< because they don't make money on the hardware; your monthly contract is what's lucrative >>





<< BTW, anyone know if you really get any extra speed or not from using your own modem? >>


I tend to think that you do, simply because that was the case in my own experiences switching from a 3com to an RCA, also, if you look at DSLReports they have lots of cable modem reviews and comparisons.

Ollie
 
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