There's also been an undercurrent that Newegg sells a bit of grey market goods, which is why Newegg has so many different return policies...some of which allow you to get a refund on a returned product and some of which only allow you to exchange the product for another, no refunds---and this despite the product that's limited to exchange only is a retail packed item, brand new, indistinguishable from a similar refundable item.
Ex:
VGA Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
VGA Replacement Only Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
Memory Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
Memory Replacement Only Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
Monitor Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: yes
Monitor Replacement Only Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
Limited Replacement Only Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
Why would you need, for almost identical, brand new retail products, to have two separate return policies, one that lets you obtain a refund and one that prohibits refunds, only replacements----this has been one of the questions that goes unanswered.