Why does my aunts computer hang on the Windows in now shutting down screen?

[mikef208]

She told me when they click on start/shut down, then shut down the computer it does what it supposed to do until it gets to the Windows in now shutting down screen, where it freezes. How can this be fixed? theya re running Win 98 if that helps

 

[Abzstrak]

do a quick search on technet, you'll see there are at least 100 reasons this could happen. Win9x just sux man. It been my experience that you can only get this fixed about half the time and its truely not worth the amount of time it takes.

 

[mikef208]

So i shoudl tell ehr, there is nothing i can do?

 

[MGMorden]

If it is 98SE than there is a shutdown patch available (though from my experience it does basically nothing). An antivirus program checking for floppies in the drive can do this as well. Finally, if you run msconfig there is an option to disable fast shutdown. Check that (this means that it has to unload all the drivers before shutting down). Other than that it's pretty much a crap shoot. I wouldn't worry about it (I see more Win9x machines at work that won't shut down than those that will; my advice to the users is to get their department to buy them a Win2k liscense).

 

[Cyph3r]

Definetly grab the shutdown patch from Microsoft for Win98, it will MOST probably fix the problem. If it doesn't, you're ok..once you see the "Waiting to shut down" message give it a minute or so and just turn the machine off..Regards