Lol see? But you learned something because you tried and now you have IT skills! That's how you develop new skills in anything. People don't realize that and get pissed when people suggest that they try.
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Why do non-IT people get SO SCARED?
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Lol see? But you learned something because you tried and now you have IT skills! That's how you develop new skills in anything. People don't realize that and get pissed when people suggest that they try.
dave_the_nerd
Lifer
Because people specialize.
IT is as incomprehensible to the accounting department as accounting is to the IT guys.
IT is as incomprehensible to the accounting department as accounting is to the IT guys.
lxskllr
No Lifer
IT doesn't need accounting, but accounting needs computers. I can't respect anyone that doesn't know how their tools work, and can't perform routine repair and maintenance.
Red Squirrel
No Lifer
Yeah at least to a basic extent. My car is a tool and I don't know all that much about cars, but if something is not working I can probably at least do basic troubleshooting. Not going to bring it in to the shop and say "it's not working". People do this all the time with computers. Ticket: "printer not working". Details please?
MagnusTheBrewer
IN MEMORIAM
Everyone needs accounting. IT doesn't get to spend money on anything they like. I can't respect anyone who doesn't understand all departments are interdependent and necessary.
lxskllr
No Lifer
You should be careful trooubleshooting a car. Your estimate could be a more expensive fix than it requires, but they'll give it to you since that's what you expected. I just give an accurate accounting of what it is or isn't doing, and let them tell me what it is.
lxskllr
No Lifer
and I can't respect pedants that can't understand an obvious analogy, even though it has a blinking neon sign on top and is surrounded by chasing lights.
Red Squirrel
No Lifer
Yeah I usually say what I think it is, but to check that it's not something else. Though if I had a big heated garage I'd probably take the time to learn some basic stuff so I can fix it myself, like brakes. Like earlier this year I had to get the O2 sensor changed and it ended up costing like $300. It's not that hard of a fix to do (more a pain in the ass if it's seized) but it's kinda hard to get under a low car in the middle of winter if you don't have a good heated garage to work in.
MagnusTheBrewer
IN MEMORIAM
Go on back to your secret club house and I'll call you the next time the printer is jammed.
lxskllr
No Lifer
and I'll fix it for you since I'm not helpless, but IT isn't within 1000 miles of my job description.
StinkyPinky
Diamond Member
The point is, a computer is a tool that you use for your job. IT workers don't use accounting as their tool. Any worker should be expected to know basic maintenance tasks for a tool they use every single day, and if they don't, it's somewhat incompetent imo.
MagnusTheBrewer
IN MEMORIAM
You are right. I was attempting to show IT departments are not separate, unique or, special. In addition to communication issues there is the corporate environment, where most IT departments are found, that cause many of these issues.
Blue_Max
Diamond Member
I've certainly known a few over the years... I once had a supervisor so terrified of technology that she'd SCREAM at anyone who changed their desktop background or system sounds, etc, terrified they'd "bring down the whole network". 🙄
Even someone in my family is petrified of anyone other than a ridiculously overpriced service doing any kind of work. Apparently upgrading the CPU of their cheapo computer (for free) ~5 years ago was so terrifying that person refuses to let anyone ever open the case again and they'll keep using that Athlon X2 3800+ until it DIES - despite it being painfully slow for anything beyond email. You'd think I ripped apart something expensive and complicated like the motors of an 80's VCR! 😀 It's a CPU fan... sheesh!
Even someone in my family is petrified of anyone other than a ridiculously overpriced service doing any kind of work. Apparently upgrading the CPU of their cheapo computer (for free) ~5 years ago was so terrifying that person refuses to let anyone ever open the case again and they'll keep using that Athlon X2 3800+ until it DIES - despite it being painfully slow for anything beyond email. You'd think I ripped apart something expensive and complicated like the motors of an 80's VCR! 😀 It's a CPU fan... sheesh!
DrPizza
Administrator Elite Member Goat Whisperer
It's not just IT departments - anything mechanical frightens a lot of employees, and people in general. On the other hand, it's really annoying when some of the techs are clueless. "You have too many files on your desktop. It's going to slow down your computer significantly." I probably create 25 word documents a week, and during the following week or so, I often have to retrieve one of those files on a moments notice - 10 seconds to have the file opened and sent to the printer. Once I put them in folders, they're not going to be in the same folder, requiring me to dig down through a few folders to get to them.
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JulesMaximus
No Lifer
Welcome to IT. You are in a position that basically nobody notices you until something goes wrong and then you're under a spotlight from everyone in the company from the lowest data entry clerk to the CEO.
I'd recommend pulling the paper jam out in a less alarming way next time because if this printer fails again you're going to be the one they blame.
I'd recommend pulling the paper jam out in a less alarming way next time because if this printer fails again you're going to be the one they blame.
JulesMaximus
No Lifer
JulesMaximus
No Lifer
It's an elitist thing...
Humpy
Diamond Member
Not sure. If they would just do their work right the first time there wouldn't be much of an issue. Imagine if each of the other infrastructure systems in the office needed a full time position to keep them up and running. If everyone knew Dave the HVAC guy on a first name basis you might think there were bigger problems.
TallBill
Lifer
I prefer the Army's method of IT. We use fucked systems, don't train anyone on them and then don't have people to fix anything. 🙂
Seriously, we can't use USB thumb drive's because of PFC Manning. But printers never work, or have ink. But we can burn CD's. If they work, or if we have them. As a supervisor of 12 people it took me 6 weeks to be able to even log onto a computer at my new duty station.
Seriously, we can't use USB thumb drive's because of PFC Manning. But printers never work, or have ink. But we can burn CD's. If they work, or if we have them. As a supervisor of 12 people it took me 6 weeks to be able to even log onto a computer at my new duty station.
MagnusTheBrewer
IN MEMORIAM
An excellent idea. I would add how to use email and MS Office. Outside of secretary positions, no one ever checks to see if their very expensive employees actually know how to do the basics. Given the number and frequency of these deficiencies that often cause major problems for IT departments and companies in general, you'd think companies might spend a little on training to avoid the costs associated. Then, I remember we're talking about corporations who can't think beyond the next self written metric.
MagnusTheBrewer
IN MEMORIAM
Pfft! The Air Force has got you beat. It took me 4 months to get a computer because the IT department lost my paperwork and then the one guy who usually does it was on vacation.
IronWing
No Lifer
Bill accordingly.
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