In Europe you still get Europeans who answer the phone, and mostly from the local country (unless no one is available the first while).
I'd rather have a knowledgeable Indian on the line though than some of the idiots I get on first line support.
1. Running the 'Rescue CD' is not something you suggest to someone calling about a problem with a server.
2. Nor is 'the diagnostic disk'.
3. If the person can state exactly what errors can be found where in the logs, don't start on how that can't be the problem. We are professionals in this business, rather than overpaid first line support people reading a question/answer list.
4. If your second or third line support colleague disagrees with your ideas on the problem, and the customer seems to have the same view as that colleague, maybe they are right. After all, there is a reason why you never got past first line support and he did!
5. If the customer is talking to you, try at least to pretend you are listening!
I'd rather have a knowledgeable Indian on the line though than some of the idiots I get on first line support.
1. Running the 'Rescue CD' is not something you suggest to someone calling about a problem with a server.
2. Nor is 'the diagnostic disk'.
3. If the person can state exactly what errors can be found where in the logs, don't start on how that can't be the problem. We are professionals in this business, rather than overpaid first line support people reading a question/answer list.
4. If your second or third line support colleague disagrees with your ideas on the problem, and the customer seems to have the same view as that colleague, maybe they are right. After all, there is a reason why you never got past first line support and he did!
5. If the customer is talking to you, try at least to pretend you are listening!
Tech support centers, call centers are booming in india .. mostly Bombay, Chennai, Delhi and Hyderabad, Bangalore cities.
A call center employee makes $300-$400 a month average .. which is decent money in Indian standards.
The cost factor is "10 times " if that call center would be in US or 8 times in Europe.
Right now, setting up call centers in india is big business and retuns are very very good. Every month new buildings are coming up.
$2 - $3 million will get you a top class call center with superb infrastructre and facilities in the heart of a big city.
This is extremely cheap .. cheaper than China and far East .. just to mind you a Sun 15k server costs $3 milion loaded.
So economics plays the major role.
Another big thing moving to india is digital movie production. LAbour costs are lower again.
LOTR was shot in New Zeland .. however all post production effects were out sourced.
A call center employee makes $300-$400 a month average .. which is decent money in Indian standards.
The cost factor is "10 times " if that call center would be in US or 8 times in Europe.
Right now, setting up call centers in india is big business and retuns are very very good. Every month new buildings are coming up.
$2 - $3 million will get you a top class call center with superb infrastructre and facilities in the heart of a big city.
This is extremely cheap .. cheaper than China and far East .. just to mind you a Sun 15k server costs $3 milion loaded.
So economics plays the major role.
Another big thing moving to india is digital movie production. LAbour costs are lower again.
LOTR was shot in New Zeland .. however all post production effects were out sourced.
This center is owned by SOLECTRON. This isn't a typical call center AT ALL.
False.
I have the ability to transfer to India and maintain my current salary. Now, tell me how they'd allow someone from India to make $400 dollars a month, while I'm working the same job at a much higher wage?
False.
I have the ability to transfer to India and maintain my current salary. Now, tell me how they'd allow someone from India to make $400 dollars a month, while I'm working the same job at a much higher wage?
err, also note that before you can do tech support in india, you actually have to go through like a month of accent training which is designed to hide / eliminate the accent. if you notice an accent, there's a big chance that they're actually in the US.
Ask them, not me.
Also check with informed people what is the salary of call center personal in india if you think my figures are false.
On a lighter note, if you can move to india with your current salary, MOVE.
YOu will end up saving 80% of it .. the cost of living is 10 times less.
In next 5 years, every possible service will be outsourced to overseas.
Already manufacturing is offshore with China leading the race.
One of out 3 things you see in the market is made in China or has a chinese built component.
US is a global player and it is impossible for US companies to survive WITHOUT offshore proudction and services.
So the game is just starting.
BAd luck if you are at the receiving end .. you have to brush up yoru skills or find another job.
It's really quite annoying, as I have had to speak with them on numerous occasions, and they do not understand what the hell I am saying!!!!! :|
Siddhartha
Lifer
- Oct 17, 1999
- 12,505
- 3
- 81
I wouldn't. Not like I need their support that often, if the price went up 60% I'd go back to buying parts.
Ok, I know this for a fact. $500 a month as salary for an Indian makes for pretty decent living. I would suppose that SOLECTRON has a daughter company in India exclusively for the cheaper labor (and to take the midnight calls). The reason you are able to transfer and keep your current salary, is because you would nto transfer otherwise!
Seriously, I think that your company would want you to do it because infrastructure is also cheaper back in India...
I dealt with their support just this weekend. They got the job done, problem solved. But it was a bit trying. I was debugging my hard drive so I had to type in #'s and letters. By the end of it me and my Indian tech support person were both exasperated.
But I must say that it's refreshing not to have to deal with the arrogance, and condensending attitudes that I used to associate with their tech support. The morons who thought they were the next Bill Gates, and treated you like crap...will I buy Dell again...probably not.
But I must say that it's refreshing not to have to deal with the arrogance, and condensending attitudes that I used to associate with their tech support. The morons who thought they were the next Bill Gates, and treated you like crap...will I buy Dell again...probably not.
Have fun buying parts with your welfare check after you lost your job cause they outsourced it to India.
I called American Express and they have also moved their tech support to India. Sounded like I was talking to my mom!!!
Word! If I get an expat job (China, East Europe, South America etc) thats anywhere remotely close to my salary, I'm bailing the US.
This is free trade economy, and in a more competitive (and less tariff'ed) world, of course different areas will pose for different advantages. You can choose to buy more expensive, made entirely in the USA products, but I choose to buy whatever is cost efficient. More competition = better for the consumer.
i spoke to a guy in india. he had no idea what i was talking about. i was trying to get an svideo-rca converter, he said he'd have it out right away.
next day, i got an svideo cable and an rca cable via airborne. great. i just gave up.
next day, i got an svideo cable and an rca cable via airborne. great. i just gave up.
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