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why complain about/report a problem

pontifex

pontifex

Lifer
So I get a phone call from one of the users.

her: when i'm typing in email, sometimes it types the wrong letter.
me: Is it only email or other programs also?
her: just email
me: well I can try to either repair or uninstall/reinstall Outlook.
her: will i lose my email?
me: no, i can back that up and restore it.
her: well i have this and that and can't lose it.
me: you won't. i can back it up.
her: but i have this and that and can't lose it. *she does have her outlook settings set a little different than default, like the sorting and stuff like that.
me: it might change your settings to default but you won't lose any saved emails.
her: well, i'm not sure i want to do that right. i can't afford to lose anything.
me: well it's up to you.
her: no, i don't want you to do anything.
*hangs up*
me: WTF? why do you people always do this crap???


 
We need a "I hate users because..." thread.

I put in a $3000 HP Color laser when they were fairly new and one user told me her 7oo series deskjet was better. (shakes head)
 
what's wrong with what she said?
She reported problem looking for quick fix, she didn't like your proposed solution so she decided she doesn't want a fix.

What was it that annoyed you so much?
 
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