Originally posted by: PrinceofWands
Security is a VERY problematic industry in America. Having been in it for about a decade I've become very familiar with it.
There are two types of security; observe and report, and empowered.
The man you're describing is an observe and report officer. The point is to have a visible presence to make people think that if they do something wrong they'll be seen and reported. This is the 'any warm body' role that so many fill and are paid minimum wage for. Pretty much anyone can do ok in this role.
Empowered security are told they can act to make a difference. They generally are trained, often armed, and fulfill a different task. Their job is actually to prevent or respond to crimes and emergencies. The strange thing is that they are still often paid only slightly above minimum wage. In this role people like you describe are useless.
The worst part is that very often security administration has no clue about the different roles, and so hires the wrong person to fill a job. That's where the problems come from.