- Dec 6, 2004
- 14,695
- 117
- 106
A Time Warner rep basically lied to my face. I told the guy when I was signing up that I need to be able to do my own installation for my internet since I can't get a day off to stay at home and open the door for a tech otherwise I wasn't going to sign up. My house was recently rewired by Time Warner because I had service with them before. Guy said all was good, I could do my own installation and he'll make a note on my account and I had 5 days to call in and activate.
My modem came in and I called in to activate and the new rep said that it isn't possible and that a tech needs to come and open the line physically on the street. They basically said they have no record of the conversation and that there was no note. It was either cancel or have the tech come.
Really. There wasn't much I could do at this point. Already bought the modem and there are only two providers per area which is basically DSL or cable and none of the phone lines are setup here.
/rant
My modem came in and I called in to activate and the new rep said that it isn't possible and that a tech needs to come and open the line physically on the street. They basically said they have no record of the conversation and that there was no note. It was either cancel or have the tech come.
Really. There wasn't much I could do at this point. Already bought the modem and there are only two providers per area which is basically DSL or cable and none of the phone lines are setup here.
/rant