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why are corporate phone systems so dumb

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on my cell phone i put in area code + number and it dials

on work phone, sometimes i have to put in [1 + area code], sometimes just [area code]. if i do it wrong it gives me a message and makes me redial

well shit if "the system" know whether the prefix is needed or not, why doesnt it just fucking connect me through anyway ?
 
my corporate phone system always requires 9 to access outside lines, 1+area code for out of area calls, phone number, then a 3 digit accounting code if it is long distance.

But it is always that way and always works. So I have no complains about mine.

 
Originally posted by: oogabooga
my corporate phone system always requires 9 to access outside lines, 1+area code for out of area calls, phone number, then a 3 digit accounting code if it is long distance.

But it is always that way and always works. So I have no complains about mine.
Click to expand...


1 of my phones is "based" in a different area, and that particular area has many different "local" codes...

how difficult is it to integrate so it just fucking dials with area+number just like on mobile
 
Because most corporate/business phones are behind a pbx system and some require the prefix and other numbers so it'll know how to properly route your call.
 
I think you're confusing the phone company with your phone system. Here at least, you can dial area code + number for calls within that area code, but outside the area code you need to dial 1+
 
Does your company have multiple sites? Odds are that your PRI isn't located locally and your calls are being routed to a different site - thus, a local call won't truly be local to you.
 
Originally posted by: jtvang125
Because most corporate/business phones are behind a pbx system and some require the prefix and other numbers so it'll know how to properly route your call.
Click to expand...

Yup, but this is also why most of us just dial the long distance method 8+1+area code+number for anything just do we don't have to deal with it.
 
There are quite a few reasons why it might be set up that way. More than likely, whoever configured the dial plan on your corporate phone system is just handing off digits to the phone company after appropriating an outside line. If that's the case, it's up to the phone company's requirements as to whether or not you dial 1.

Also, if your phone is transmitting digits on-the-fly rather than all-at-once, your phone system has to have some kind of programming that tells it when to secure an outside line & etc (usually). If I picked up the phone, got a dial tone, and dialed 513-215-0000, would the phone assume that it's an inside call, and place the connection after the number of digits that signify an internal extension? Or, would it wait until some period of time has lapsed, then make a judgment call and say that you're done dialing, and to secure an outside line, determine whether or not '1' has to be added to the beginning, which trunks to route it on, etc... for smaller phone systems and for companies without someone who knows what they are doing writing the dialing plan, it can be a nightmare.

Also, using digit 9 to signify 'outside line' is stupid IMO... use 8. I've seen *WAY* too many people dial 911 unintentionally.

Originally posted by: SarcasticDwarf
Yup, but this is also why most of us just dial the long distance method 8+1+area code+number for anything just do we don't have to deal with it.
Click to expand...

That may work at your company, but it won't at many (perhaps even most).
 
Originally posted by: GeekDrew
There are quite a few reasons why it might be set up that way. More than likely, whoever configured the dial plan on your corporate phone system is just handing off digits to the phone company after appropriating an outside line. If that's the case, it's up to the phone company's requirements as to whether or not you dial 1.

Also, if your phone is transmitting digits on-the-fly rather than all-at-once, your phone system has to have some kind of programming that tells it when to secure an outside line & etc (usually). If I picked up the phone, got a dial tone, and dialed 513-215-0000, would the phone assume that it's an inside call, and place the connection after the number of digits that signify an internal extension? Or, would it wait until some period of time has lapsed, then make a judgment call and say that you're done dialing, and to secure an outside line, determine whether or not '1' has to be added to the beginning, which trunks to route it on, etc... for smaller phone systems and for companies without someone who knows what they are doing writing the dialing plan, it can be a nightmare.

Also, using digit 9 to signify 'outside line' is stupid IMO... use 8. I've seen *WAY* too many people dial 911 unintentionally.

Originally posted by: SarcasticDwarf
Yup, but this is also why most of us just dial the long distance method 8+1+area code+number for anything just do we don't have to deal with it.
Click to expand...

That may work at your company, but it won't at many (perhaps even most).
Click to expand...

the problem here that the guy who did the dial plan is not consistent. There is no good reason why a user should use method A sometimes or B to do an outside call
 
Originally posted by: freegeeks
the problem here that the guy who did the dial plan is not consistent. There is no good reason why a user should use method A sometimes or B to do an outside call
Click to expand...

I'd be willing to bet that the dialplan realizes that the user wants an outside line, and is simply handing the digits off to the PSTN. That would make sometimes using A and sometimes using B a necessity.
 
Originally posted by: GeekDrew
Originally posted by: freegeeks
the problem here that the guy who did the dial plan is not consistent. There is no good reason why a user should use method A sometimes or B to do an outside call
Click to expand...

I'd be willing to bet that the dialplan realizes that the user wants an outside line, and is simply handing the digits off to the PSTN. That would make sometimes using A and sometimes using B a necessity.
Click to expand...

it is still a shoddy setup, you can not expect the user to know which procedure to follow for area A or area B. Both are outside calls so there should be only one way to do it correctly
 
Originally posted by: freegeeks
Originally posted by: GeekDrew
Originally posted by: freegeeks
the problem here that the guy who did the dial plan is not consistent. There is no good reason why a user should use method A sometimes or B to do an outside call
Click to expand...

I'd be willing to bet that the dialplan realizes that the user wants an outside line, and is simply handing the digits off to the PSTN. That would make sometimes using A and sometimes using B a necessity.
Click to expand...

it is still a shoddy setup, you can not expect the user to know which procedure to follow for area A or area B. Both are outside calls so there should be only one way to do it correctly
Click to expand...

I completely agree... but we can't say that the dialplan programmer was inconsistent, because he may not have been. I *do* think that it's insane that (generally) the PSTN sometimes requires 1+NPA+7D, sometimes NPA+7D, and sometimes just 7D.
 
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