Who's the NewEgg CS user?

[DaveSimmons]

Someone joined today just to post in Gen Hardware that newegg OEM hard drives have no manufacturer warranty: thread

It seems unlikely, but it's an issue GH people would be very concerned about if it's true.

I was going to PM the newegg CS rep to ask them to comment but I couldn't find their username from scanning old threads. Does anyone else know it?

 

[olds]

http://forums.anandtech.com/messageview.aspx?catid=38&threadid=1471890&arctab=y

 

[DaveSimmons]

Thanks! I was thinking there was also another account, something like "Newegg CS" or "Newegg User" but that should do nicely.

 

[olds]

Sorry, I had that bookmarked and thought it listed the username.
Here they are...

Newegg Webmaster
NeweggSupport

 

[allisolm]

There's a member named Newegg CS Support. Dunno if that's who you wanted.

 

[DaveSimmons]

FYI, I just received an email from William Lazaro with newegg's customer service in response to my question. As expected, the drives they sell do have manufacturer warranties:

"Thank you for contacting Newegg and informing us of this thread.

These OEM hard drives still hold a manufacturers warranty, anywhere from
3 to 5 years depending on the manufacturer. In addition, a 30-day
replacement is advertised through Newegg, towards a refund or a
replacement.

We'll notify the appropriate parties and post a response to the
Anandtech Community shortly. "

 

[JEDIYoda]

Originally posted by: DaveSimmons
FYI, I just received an email from William Lazaro with newegg's customer service in response to my question. As expected, the drives they sell do have manufacturer warranties:

"Thank you for contacting Newegg and informing us of this thread.

These OEM hard drives still hold a manufacturers warranty, anywhere from
3 to 5 years depending on the manufacturer. In addition, a 30-day
replacement is advertised through Newegg, towards a refund or a
replacement.

We'll notify the appropriate parties and post a response to the
Anandtech Community shortly. "

Good work Dave!! 🙂