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Who works in a call center! Sign in!

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LordRaiden

Banned
To all those who work in call centers, I respect you! You guys are great. You're always there when I need you or someone else needs you. Even though I'm an admin, and even if I was president of the world, I'd still have a lot of respect for you guys and gals "in the trenches" as they used to say. My first tech job was as technical support for an ISP so I have lots of respect for the job of the call center rep. You guys put up with some of the worst BS in the world and still give great service, and sometimes some of the people you talk to you remember for years to come. The job has its ups and downs, but overall I really enjoyed it when I did it and I'm sure many of you have or still enjoy doing it now. Hats off and three chears to all of you, regardless if you are tech support or customer service.

If you work in a call center, sign in! Let's here where you work and what you do! 😀😎
 
I do, but my group is "the last line of defense before the engineers". So, when we get a call it is usually an issue that will take a while to fix. Thus there is no real queue. I enjoy it.
 
Well, besides the products that are hard to support, both from a technical standpoint, and a billing standpoint, what is it that makes the call centers so bad? Lots of stupid people? Rude people? Overbearing bosses? Other employees? Just curious.
 
I started out my career at the bank in a loan call center, that's where I earned my stripes and learned A LOT.
 
I work on the help desk here.. I am the only one... 🙁

but alas, it is completely dead today, and realistically, I dont expect more than 1 call this morning. it's christmas time in hollace queens!!
 
I work in a call center for a credit union for their online banking. I'm hoping we get none of those annoying Quicken phone calls of "I can't get it to work what do I do???" But of course the very first phone call of the day would have to be a Quicken question 🙁
 
I've worked call center for 3 years now.

I make OK money (made $32K last year at 18/19 years old), the benefits are decent, & best of all - I have a job.

Other than that?

I hate every minute of it.

Viper GTS
 
I work in a call center...

well....


actually, I work in a DataCenter that is housed inside a very large CallCenter. I guess AT&T figures they can kill 2 birds with one stone. 🙂
 
I work as a admin in a Call Center and I have to say, respect to you guys. I couldn't always keep friendly if the customers piss me off. Big Up
 
Originally posted by: ndee
I work as a admin in a Call Center and I have to say, respect to you guys. I couldn't always keep friendly if the customers piss me off. Big Up
Click to expand...

I do support for $1000+ laser printers, thankfully that weeds out most of the really nasty people.

I previously did end user DSL support, there were plenty of nasty people then.

And I'm not always nice, though I make it sound that way. If they're not nice, they don't get much help. I'll be polite, but they won't get any more than absolute minimum assistance from me.

Viper GTS
 
Originally posted by: Viper GTS
Originally posted by: ndee
I work as a admin in a Call Center and I have to say, respect to you guys. I couldn't always keep friendly if the customers piss me off. Big Up
Click to expand...

I do support for $1000+ laser printers, thankfully that weeds out most of the really nasty people.

I previously did end user DSL support, there were plenty of nasty people then.

And I'm not always nice, though I make it sound that way. If they're not nice, they don't get much help. I'll be polite, but they won't get any more than absolute minimum assistance from me.

Viper GTS
Click to expand...

Well I work in another Call-Center I think. More tele-marketing like 🙂 I'm actually the "call-center" for the call agents hehe
 
Originally posted by: RossMAN
I started out my career at the bank in a loan call center, that's where I earned my stripes and learned A LOT.
Click to expand...


My wife works in the call center of a local bank. At first she didnt care for it so much, after her promotion to call center supervisor, she likes her work a lot more.

Oddly enough by the time most people get transferred to her, most of their anger has subsided, and they are much easier to deal with.

She says the hardest part is actually getting people to admit that the mistake is theirs, 95% of the time the fault with the account is user error, the bank does make mistakes, but it is relatively rare.

And of course she is a huge proponent of IQ testing prior to giving people a checking account 😛
 
Well considering I still have to work for a living it is not a bad job. It has it's moments where you just want to tell the people they are too stupid to even look at a computer but other than that it is fine.
 
I worked at Purdue University's IT call center for about 2 months before being promoted to Staff Computer Training. I now teach classes and write instructional manuals, while being a full time student.
 
Originally posted by: Viper GTS
Originally posted by: ndee
I work as a admin in a Call Center and I have to say, respect to you guys. I couldn't always keep friendly if the customers piss me off. Big Up
Click to expand...

I do support for $1000+ laser printers, thankfully that weeds out most of the really nasty people.

I previously did end user DSL support, there were plenty of nasty people then.

And I'm not always nice, though I make it sound that way. If they're not nice, they don't get much help. I'll be polite, but they won't get any more than absolute minimum assistance from me.

Viper GTS
Click to expand...

The call center I work in supports a robot that costs nearly 200K (it is a pharmacy automation robot, it fills prescriptions). Most of the customers are pretty nice, but there are a few thing think yelling and screaming will get them helped faster. It usually doesn't.
 
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