Who is at fault for a broken window? The customer or me?

[bbhaag]

Do you have a sign up that says the customer is responsible for securing their load? Every lumber yard I've ever been in has that sign up.

No we are not a lumber yard like RP or a big box store like Menards. Part of our charm is our mom&pop feel and we intend to maintain that. If we ever went the corp route I'd sell and be done with it.
The last thing this world needs is another big box store corporation.

Corporations are nothing but bad news when it comes to my industry. Just look at what Walmart did to Colorpoint Greenhouse or what Home Depot and Lowes did to Zalenka Nursery and the Berry Family of Nurseries. Fuck them and the horse those corporate assholes road in on.

 

[dave_the_nerd]

No we are not a lumber yard like RP or a big box store like Menards. Part of our charm is our mom&pop feel and we intend to maintain that. If we ever went the corp route I'd sell and be done with it.
The last thing this world needs is another big box store corporation.

Corporations are nothing but bad news when it comes to my industry. Just look at what Walmart did to Colorpoint Greenhouse or what Home Depot and Lowes did to Zalenka Nursery and the Berry Family of Nurseries. Fuck them and the horse those corporate assholes road in on.

You should still have a sign.

Hell. Risk mitigation is even more important for the little guys.

 

[nOOky]

The thing is, the customer is automatically a piece of shit for even contacting the store owner to begin with. It's like calling to say "Hey, I bought some flowers but they died yesterday because I didn't give them water"... Okay? And? Cool story bro? Try some personal responsibility next time?

OP sounds like they are doing the right thing, it's just fucking sad that that is what we have come to as a society. The fact that OP has to literally pay money for other people's mistakes just to avoid drama, yelp reviews, and bitchy annoying customers.

But the thing is, if you want to stay in business, you sometimes have to make even those difficult customers happy. If you use all your time and energy fighting issues like this you won't be in business long. Small businesses rely on word of mouth and human advertising, it only takes a few unhappy customers (even if they are wrong) telling everyone they know how bad a business you are and word spreads. You have to suck it up and keep them happy and move forward.