Who is American Express's current COO?

[guapo337]

Is it still Ken Chenault? The AmEx site doesnt seem to have any info..?

 

[RossMAN]

I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

 

[guapo337]

Does Chairman=COO?

 

[Hammer]

Originally posted by: RossMAN
I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

what happened?

 

[Hammer]

Originally posted by: guapo337
Does Chairman=COO?

no

COO = Chief Operating Officer

 

[Hammer]

and not all companies have COOs.

 

[guapo337]

Ahh. So it's more than likely that AmEx removed the COO position?

 

[RossMAN]

Originally posted by: Hammer

Originally posted by: RossMAN
I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

what happened?

They sold and charged me for an 3 airline tickets to an incorrect alternate city (Atlanta instead of Birmingham). I had everything documented with dates, times of people I spoke with, etc. I disputed it with Amex, they contacted Priceline and told me to screw a racoon (something like that). I got fedup and sent five long whiny bitchy threatening letters to the CEO's of Priceline, Delta Airlines, Amex, the CT and OR Attorney General's offices. Then I paid Intelius.com for a 24 hour pass, found the names and addresses for the CEO's of those corporations AND William Shatner's PR rep and sent them copies of the letters. All in all it took about 20 hours total time but it was well worth it. They screwed up and I shouldn't have to pay for it.

In my research I ran across BadDealings.com forums which is an interesting web site filled with other complaints.

 

[Hammer]

Originally posted by: guapo337
Ahh. So it's more than likely that AmEx removed the COO position?

if they ever had one. to my knowledge, amex doesn't have a coo. chenault is chairman and ceo, linen is vice chairman, crittenden is cfo, and they have a bunch of group presidents instead.

 

[Hammer]

Originally posted by: RossMAN

Originally posted by: Hammer

Originally posted by: RossMAN
I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

what happened?

They sold and charged me for an 3 airline tickets to an incorrect alternate city (Atlanta instead of Birmingham). I had everything documented with dates, times of people I spoke with, etc. I disputed it with Amex, they contacted Priceline and told me to screw a racoon (something like that). I got fedup and sent five long whiny bitchy threatening letters to the CEO's of Priceline, Delta Airlines, Amex, the CT and OR Attorney General's offices. Then I paid Intelius.com for a 24 hour pass, found the names and addresses for the CEO's of those corporations AND William Shatner's PR rep and sent them copies of the letters. All in all it took about 20 hours total time but it was well worth it. They screwed up and I shouldn't have to pay for it.

In my research I ran across BadDealings.com forums which is an interesting web site filled with other complaints.

wow. ive never heard of amex going against the customer. they're fanatical about taking your side. wierd.

 

[RossMAN]

Originally posted by: Hammer

Originally posted by: RossMAN

Originally posted by: Hammer

Originally posted by: RossMAN
I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

what happened?

They sold and charged me for an 3 airline tickets to an incorrect alternate city (Atlanta instead of Birmingham). I had everything documented with dates, times of people I spoke with, etc. I disputed it with Amex, they contacted Priceline and told me to screw a racoon (something like that). I got fedup and sent five long whiny bitchy threatening letters to the CEO's of Priceline, Delta Airlines, Amex, the CT and OR Attorney General's offices. Then I paid Intelius.com for a 24 hour pass, found the names and addresses for the CEO's of those corporations AND William Shatner's PR rep and sent them copies of the letters. All in all it took about 20 hours total time but it was well worth it. They screwed up and I shouldn't have to pay for it.

In my research I ran across BadDealings.com forums which is an interesting web site filled with other complaints.

wow. ive never heard of amex going against the customer. they're fanatical about taking your side. wierd.

That's why I was shocked that my dispute was denied.

 

[slycat]

Originally posted by: RossMAN

Originally posted by: Hammer

Originally posted by: RossMAN

Originally posted by: Hammer

Originally posted by: RossMAN
I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

what happened?

They sold and charged me for an 3 airline tickets to an incorrect alternate city (Atlanta instead of Birmingham). I had everything documented with dates, times of people I spoke with, etc. I disputed it with Amex, they contacted Priceline and told me to screw a racoon (something like that). I got fedup and sent five long whiny bitchy threatening letters to the CEO's of Priceline, Delta Airlines, Amex, the CT and OR Attorney General's offices. Then I paid Intelius.com for a 24 hour pass, found the names and addresses for the CEO's of those corporations AND William Shatner's PR rep and sent them copies of the letters. All in all it took about 20 hours total time but it was well worth it. They screwed up and I shouldn't have to pay for it.

In my research I ran across BadDealings.com forums which is an interesting web site filled with other complaints.

wow. ive never heard of amex going against the customer. they're fanatical about taking your side. wierd.

That's why I was shocked that my dispute was denied.

so what was the end result?...did they kiss ur ass +refund+ blah-blah?

 

[RossMAN]

Originally posted by: slycat

Originally posted by: RossMAN

Originally posted by: Hammer

Originally posted by: RossMAN

Originally posted by: Hammer

Originally posted by: RossMAN
I sent a complaint letter regarding a Priceline dispute to Kenneth I. Chenault and it was resolved within 2 weeks.

He appears to be the Chairman and CEO of American Express.

what happened?

They sold and charged me for an 3 airline tickets to an incorrect alternate city (Atlanta instead of Birmingham). I had everything documented with dates, times of people I spoke with, etc. I disputed it with Amex, they contacted Priceline and told me to screw a racoon (something like that). I got fedup and sent five long whiny bitchy threatening letters to the CEO's of Priceline, Delta Airlines, Amex, the CT and OR Attorney General's offices. Then I paid Intelius.com for a 24 hour pass, found the names and addresses for the CEO's of those corporations AND William Shatner's PR rep and sent them copies of the letters. All in all it took about 20 hours total time but it was well worth it. They screwed up and I shouldn't have to pay for it.

In my research I ran across BadDealings.com forums which is an interesting web site filled with other complaints.

wow. ive never heard of amex going against the customer. they're fanatical about taking your side. wierd.

That's why I was shocked that my dispute was denied.

so what was the end result?...did they kiss ur ass +refund+ blah-blah?

Very short apology letter, no ass kissing, no freebies, received a full refund.