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Who does tech support for a living in here?

H

homestarmy

Diamond Member
Hey just wondering how many AT'ers out there are in tech support.

What do you support, what have you supported in the past, and if you're outsourced, what company are you at?

I work at Convergys supporting SBC Yahoo DSL (ugh), but I am probably moving to a new place called Connextions to support Olympus Digital Cameras. My friend just got a job there in Sandisk.
 
Originally posted by: joshsquall
I do tech support on a college campus.. so I support just about every piece of hardware and software ever created.
Click to expand...

And despite your low pay, you're likely expected to be an instant expert on all of them.
 
I do tech support for all of my immediate family as well as any close friends 🙁

I need to start charging for it! 2 hours on the phone = NOT FREE 🙁
 
they call me the web guy, but im the tech support guy. i work at a financial/insurance planning marketing agency. mostly fixing e-mail and deleting spyware/virii.
 
Tech support for a pharmaceutical startup. I really hate it when there are too many chiefs and not enough Indians. Also I hate it when bosses are puss!es and afraid to put his/her foot down and make people follow certain IT policies for smoother operations. I ALSO hate when ...Never mind. Sorry for not giving a rant alert.
 
I sorta do tech support
I am the only onsite engineer for a small television production facility.
I do the phones, computers and A/V
I maintain the edit suites that the production folks use
Also all the office computers and LAN
 
Originally posted by: PingSpike
Originally posted by: joshsquall
I do tech support on a college campus.. so I support just about every piece of hardware and software ever created.
Click to expand...

And despite your low pay, you're likely expected to be an instant expert on all of them.
Click to expand...

Yep. Luckily I'm one of the few people here who actually knows what's going on.
 
ISP - Dialup, DSL, Wireless services and just about everything else. Seems like whenever ANYTHING goes wrong with there computer its the ISP's fault.
 
I do tech support on a college campus.. so I support just about every piece of hardware and software ever created.
Click to expand...

You have much to learn padawan. Someday you will look back and realize how little you know about "every piece of hardware and software created."
 
knowledge base manager (esupport) supporting endusers/T1-T4 support guys on video/voice/data conferencing hardware/software
 
Originally posted by: Lash444
I do tech support on a college campus.. so I support just about every piece of hardware and software ever created.
Click to expand...

You have much to learn padawan. Someday you will look back and realize how little you know about "every piece of hardware and software created."
Click to expand...

Oh, I don't know it all.. I'm just expected to.
 
I am currently on my second go around doing tech support at GSA. I worked here from 1997-2000 then was on a DEA project from 2000 until February this year.
 
I do tech support for a living and my family.

At work, its pretty much any kind of hardware and OS (NT, 2000, XP .... and the server flavor of all 3 as well) support for internal people and out of state sales people. Also provide support for our webiste to all of our outside customers.

At home pretty much anything to do with tech related stuff
 
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