Who do I call to make a complaint?

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fleabag

Banned
Oct 1, 2007
2,450
1
0
Microsoft isn't providing the 10+ year self-help support that they promised to their products. I'm very frustrated that when looking for downloads pertaining to Windows 95, I am unable to find them on the Microsoft website like I used to be able to. I know there are lots of updates, patches, add-ons, features, knowledge base, troubleshooting etc. that Windows 95 and Windows 3.1 had on Microsoft's site that is no longer there anymore. I can perfectly understand Microsoft no longer supporting older products concerning issues that haven't already been dealt with in the past or releasing future updates.

http://support.microsoft.com/l...elp%20Online%20Support

I've tried e-mailing Microsoft and all I get are responses that are no better than speaking to smarter child on AIM, except smarter child can spell properly.

I know at anandtech people think I'm a fool to be dealing with older products, that I'm an idiot, I should have Windows Vista, Vista is the future, legacy programs have no useful purpose, I should pay up and shut up, I'm being unreasonable, ungrateful little shit as Microsoft shouldn?t provide any support, but all I?m asking for is access to resources that are of little to no cost to them to maintain for a very substantial product.


I am aware of the following phone numbers taken from their main page:
(866) 234-6020
Cost:$59.00 plus applicable taxes per support request...
(800) 936-5700

TTY/TDD help requests - cost will vary
(800) 892-5234

But the phone numbers above are more of a technical support related basis and not a "you guys lied, go live up to what you promised" type thing.

I can only imagine how awful this is going to be for those who will try to reinstall Windows XP but won't be able to because Microsoft shutdown their activation servers.
 
Born2bwire

Born2bwire

Diamond Member
Oct 28, 2005
9,840
6
71
You want to complain? I want to complain. Look at these shoes, I've only had them three weeks and already there's a hole worn through them.
 
Crusty

Crusty

Lifer
Sep 30, 2001
12,684
2
81
Do you have a written contract saying MS will support your Windows 95 POS for 10+ years? Otherwise get out from under your rock and use software written this decade.
 
C

Chadder007

Diamond Member
Oct 10, 1999
7,560
0
0
Originally posted by: fleabag


I can only imagine how awful this is going to be for those who will try to reinstall Windows XP but won't be able to because Microsoft shutdown their activation servers.
Click to expand...

You have a point there.....I haven't ever thought about that.
 
PottedMeat

PottedMeat

Lifer
Apr 17, 2002
12,363
475
126
Originally posted by: rudeguy
Originally posted by: Baked
It's time to upgrade to Windows ME
Click to expand...

Fixed that for ya
Click to expand...

I hear there's an OS called 'Linux' or something that just came out. It's supposed to be totally free and stuff. Maybe he should try that?
 
MrChad

MrChad

Lifer
Aug 22, 2001
13,507
3
81
BTW, a lot of the stuff is still there, just not accessible from MS' crappy search engine. Use Google's site search (site:support.microsoft.com)
 
F

fleabag

Banned
Oct 1, 2007
2,450
1
0
None of the downloads pertaining to Windows 95 work anymore, this is a recent occurance which is why it frustrates me because there is nowhere else for me to go. I can only scour the Internet for things I know off the top of my head but because there were so many updates for Windows 95 and 3.1, I can't think of them all and I'm really pissed off Microsoft would remove all the stuff pertaining to these OSs.
 
B

BigJ

Lifer
Nov 18, 2001
21,330
1
81
So let me get this straight.

You're upset they're not retroactively applying a policy, established in 2002, of support for at least 10 years on products that were availble through retail at that time. You're pissed off that Microsoft is discontinuing product support on an OS 13 years old, that wouldn't even still be supported even if the policy applied to it.
 
rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
Originally posted by: BigJ
So let me get this straight.

You're upset they're not retroactively applying a policy, established in 2002, of support for at least 10 years on products that were availble through retail at that time. You're pissed off that Microsoft is discontinuing product support on an OS 13 years old, that wouldn't even still be supported even if the policy applied to it.
Click to expand...

and he has a small penis
 
F

fire400

Diamond Member
Nov 21, 2005
5,204
21
81
Originally posted by: fleabag
None of the downloads pertaining to Windows 95 work anymore, this is a recent occurance which is why it frustrates me because there is nowhere else for me to go. I can only scour the Internet for things I know off the top of my head but because there were so many updates for Windows 95 and 3.1, I can't think of them all and I'm really pissed off Microsoft would remove all the stuff pertaining to these OSs.
Click to expand...

The company I work for... still runnin' Windows 98 and 2K Server, I'm like... OMG

Dude, try bit torrent or something.

It's 2008, Win95 is way off of the ten year support list. Windows XP is a great OS today, but everyone said it sucked when it first came out. Vista once they get SP2, everyone will say VISTA rocks! And then... yeah, XP will die from support in 2012...

Although, I'm thinking Windows is going to release another version of Windows exactly identical to XP but with Vista security. Kind of like Millenium after 98 SE.

Hopefully it's not crappy like Win ME and that is, 'if'

"There's nothing to fight for that's already dead..." -Yellowcard

EDIT: this should be the last year Windows 98 has updates released for it from Microsoft. 1998-2008 ... WOW, TEN YEARS OF '98 GLORY, how we all loved it when it first came out, rofl...
 
F

fleabag

Banned
Oct 1, 2007
2,450
1
0
Originally posted by: The Boston Dangler
this is a joke, right? are you pissed you can't get leaded gas and whale oil too?
Click to expand...
Funny that you bring that up because of ALL THINGS, I can get both of those things FAR EASIER than getting previously released knowledgebase and updates from microsoft.

I wouldn't be QUITE so annoyed if this hadn't happened out of the blue, that I had warning, etc. etc. Another issue is, even if I did have warning, I have absolutely NO IDEA how one would backup their entire database relating to their legacy products and downloads. Since this has happened to Windows 95, I'm super worried now that it's going to happen to Windows 98 and I have no plan of action to take.


I want a website that has everything Windows 3.1, 95, 98 etc. related, in its simplist form an archive of the Microsoft Website pertaining to those products. I don't understand why doesn't microsoft have a page such as archive.microsoft.com or microsoft.com/legacy.... The biggest reason I care about having all the information pertaining to these older OSs is not only because I'm a bit sentimental but I'd like to keep all this stuff for historial record, reference, etc.

 
S

spidey07

No Lifer
Aug 4, 2000
65,469
5
76
Who!!!!

Who is your subject, not your object.

To answer your question, end of support means exactly that. End of support, you don't get any.

-edit-
You do realize of course that 2008 - 1995 > 10. right?
 
R

Reckoner

Lifer
Jun 11, 2004
10,851
1
81
Originally posted by: fleabag
Originally posted by: The Boston Dangler
this is a joke, right? are you pissed you can't get leaded gas and whale oil too?
Click to expand...
Funny that you bring that up because of ALL THINGS, I can get both of those things FAR EASIER than getting previously released knowledgebase and updates from microsoft.

I wouldn't be QUITE so annoyed if this hadn't happened out of the blue, that I had warning, etc. etc. Another issue is, even if I did have warning, I have absolutely NO IDEA how one would backup their entire database relating to their legacy products and downloads. Since this has happened to Windows 95, I'm super worried now that it's going to happen to Windows 98 and I have no plan of action to take.


I want a website that has everything Windows 3.1, 95, 98 etc. related, in its simplist form an archive of the Microsoft Website pertaining to those products. I don't understand why doesn't microsoft have a page such as archive.microsoft.com or microsoft.com/legacy.... The biggest reason I care about having all the information pertaining to these older OSs is not only because I'm a bit sentimental but I'd like to keep all this stuff for historial record, reference, etc.
Click to expand...


Out of curiosity.... what are your computer specs?
 
V

Vehemence

Banned
Jan 25, 2008
5,943
0
0
Originally posted by: fleabag
I don't understand why doesn't microsoft have a page such as archive.microsoft.com or microsoft.com/legacy
Click to expand...

Because they've moved on. If you haven't, tough luck.
 
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