- Nov 20, 2009
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Last week I had a problem with my Enterprise Vault in Outlook no working. I put a ticket in to get the Vault functioning again and then signed off for the weekend. Then late yesterday I noticed email I drafted and clicked the 'Send' button on just sat in the Outbox. I go into the Outbox folder and click the Send/Receive button and get the following error message:
An OLE registration error occurred. The program is not correctly installed. Run setup for the program.
I opened another help desk ticket but they seemed to be slow in getting around to me. I go Google the error and try everything that had been suggested (re-registering ole32.dll, deleting the contents of the users/username/AppData/Local/Microsoft/Outlook folder , etc.) and the problem persists.
I guess that when they fixed the Enterprise Vault last week they broke something else. Not bad considering the help desk is a 3rd party and this acts to keep them in business. Anyway, some info:
Dell Precision 7510, Windows 7 Professions and Office 365 with all updates per employer policy. Makes no difference if I am sending a two-word email or one with attachments. Items drafted and sent sit in the Outbox folder and trying to manually send/receive reproduces the error message.
Note: If I launch Outlook and just do nothing it can naturally receive email. I just cannot send email or use the Send/Receive button.
An OLE registration error occurred. The program is not correctly installed. Run setup for the program.
I opened another help desk ticket but they seemed to be slow in getting around to me. I go Google the error and try everything that had been suggested (re-registering ole32.dll, deleting the contents of the users/username/AppData/Local/Microsoft/Outlook folder , etc.) and the problem persists.
I guess that when they fixed the Enterprise Vault last week they broke something else. Not bad considering the help desk is a 3rd party and this acts to keep them in business. Anyway, some info:
Dell Precision 7510, Windows 7 Professions and Office 365 with all updates per employer policy. Makes no difference if I am sending a two-word email or one with attachments. Items drafted and sent sit in the Outbox folder and trying to manually send/receive reproduces the error message.
Note: If I launch Outlook and just do nothing it can naturally receive email. I just cannot send email or use the Send/Receive button.