which credit card company has the best customer service?

[Clocker]

in my opinion i think it is american express. for example, a laptop i bought with an amex was broken and out of warrany but under amex's warranty extenstion program i was given credit for the same amount of money i paid for the old laptop and i bought a new one.

are other companies similiar to this?

i remember when i had a platinum card with citibank most of their customer service reps i talked with just were not as customer service oriented.



i seen websites review credit cards on their financial benefit but i think customer service is also very important.


what are your opinions?

 

[Syringer]

I have three and they've all been fine.

Every company will have their fair of good csrs, average ones, and bad ones..call enough times and you'll find your share of each.

 

[DaWhim]

amex.

 

[RKS]

Amex for me as well. Their warranty extension is fantastic and has saved me a couple thousand $ though I believe my MC also has this service.

 

[cchen]

amex

 

[Clocker]

it seems amex is the most popular

 

[Shawn]

Originally posted by: cchen
amex

for sure.

 

[Mday]

amex, especially if you're PAYING them an annual fee.

 

[JammingJay]

another vote for amex, altough citibank diamond has also provided me solid service as well

 

[HomeAppraiser]

Discover really tries hard to keep us happy. Chase Visa sucks @ss. We had an expensive baby monitor disappear from our hotel when we were on vacation (thinking the maid stole it) and were told that my platinum card needed a police report to do anything about it. Capitol One are also a bunch of lying cocksvckers. Before I started my business ten years ago I had capitol none for over five years with all accounts in good standing. I called and requested a $5000 credit increase to cover start up expenses. They were very rude, gave me a BS excuse and ended it "And that's why your not going to get a credit increase" Paid them off with a balance transfer to AMEX. Fast forward five years (five years ago) the business is doing well and I get a "pre-approved" offer for a VERY low fixed rate from Capitol One so I decide to let bygones be bygones and sent back the accepted offer. The card we got from them had a double digit rate WTF! I call and explained we hardly have any balances and never missed a payment on anything. They said because of our unused platinum cards we had too much potential debt. You can't win with those @ssholes, cancelled and told them not to send any more offers.

 

[isekii]

amex and discover

 

[fire400]

probably amex..