Where to find updated hard drive firmware?

Double Trouble

Elite Member
Oct 9, 1999
9,270
103
106
I'm having some issues with a couple of maxtor drives and I'd like to either reflash or upgrade the firmware on the drives. Maxtor doesn't have anything available on their site, but I'm sure there have to be some firmware updates available?

Anyone have any info regarding firmware updates for Maxtors?

Thanks!
 

sisooktom

Senior member
Apr 9, 2004
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What kind of issues are you having? Anything significant is not likely to be solved by a fw upgrade, even if you can find one.
 

Double Trouble

Elite Member
Oct 9, 1999
9,270
103
106
Originally posted by: biostud666
Originally posted by: MrMaster
I've actually never heard of someone updating/flashing any firmware on a hard drive before.

Yep, occasionally there are firmware updates by manufacturers, usually made available through oem's like Dell or HP or compost. In fact, I found several firmware updates for particular drive that HP was making available to purchasers of certain systems....

Did you try:

support.maxtor.com
ftp.maxtor.com
www.google.com

Thorin
Yep, yep, and yep :) So far not a whole lot of luck.....

There's something funky going on with a couple of maxtor drives (they randomly start working REALLY slow, and then for no reason start working normally a few days later. Some usenet posts mention updated firmware was released at some point, but there's no mention of it on the Maxtor site or in their knowledgebase.

Thanks for the ideas though!
 

alent1234

Diamond Member
Dec 15, 2002
3,915
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Originally posted by: MrMaster
I've actually never heard of someone updating/flashing any firmware on a hard drive before.

HP/Compaq puts out firmware updates for their scsi drives used in servers. Sometimes there are weird issues that come up if you have a large RAID 5 array of drives with different firmware versions and the firmware on the RAID controller.
 

Steven the Leech

Golden Member
Oct 16, 1999
1,443
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71
Anyway, yes, you can update drive firmware. I'm pretty much all IBM & Seagate here, and both provide updates through their diagnostic tools. Usually the updates come as seperate downloads from the diagnostics but use the same program to do the work. For me it amounts to finding the binary, slapping it on a diskette with the tools, then booting to the diskette and flashing. Two minutes start to finish and it's over with. Generally there's not a lot of need to update the firmware unless there are problems to fix, but you can do so if you like.
 

ROJAS

Senior member
Oct 9, 1999
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As cheap as Maxtor sells their drives, I would just purchase a new reliable hard drive. Much less hassles in the long run.
 

Double Trouble

Elite Member
Oct 9, 1999
9,270
103
106
Originally posted by: sup3rcarrx7
Never in my life have i heard of upgrading a hard drive's firmware...

So today ya learned something new :) I found a flash update, trying it out now to see what it does. Firmware updates for HDD's are not like bios updates for a mobo where the manufacturer releases a new bios to fix a series of bugs. It's usually one particular issue (for example, a particular drive/firmware combination can cause problems with a particular raid controller) that gets fixed, and firmware updates on the drives are thus not common.
 

DaFinn

Diamond Member
Jan 24, 2002
4,725
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None of you guys work in IT if you have never heard of upgrading a drives FW. Especially in SCSI world FW updates are quite common. Just did it on a number of IBM and Seagate drives that had symptoms in certain IBM servers (Serveraid controllers). Also FW upgrades was released to IBM (deathstar) GXP75 and 60 series to counter problems they had.

Also Maxtor and Hitachi (at least, dunno about others) have 2 different FW for their disks to enable/disable acoustic management = Quieter/slower perf. or noisier/better perf.

Dunno know about case in point though.
 

VirtualLarry

No Lifer
Aug 25, 2001
56,572
10,208
126
Originally posted by: ROcHE
Originally posted by: sup3rcarrx7
Never in my life have i heard of upgrading a hard drive's firmware...

I updated the firmware on my IBM 75GXP.

Same here, after hearing about all of the "problems" with that drive. What do you know, after about 1.5 years of flawless operation, it started acting a tiny bit wacky *after* updating the firmware. :(

I only did it, because of the issue mentioned about possible dataloss because of firmware bugs in the "offline scan" feature. For all I know, my drive shipped with such an early firmware that it might not have even had that bug.

Also, another thing that I noticed, updating the firmware zeroed out all of the SMART data, including the power-on-hours count. Kind of like winding back the odometer on a car.

The "wierdness" that I encountered, was a re-read noise encountered during the SMART self-test internal error-log checking that IBM's DFT program did. I suspect something didn't get written properly to some internal hidden sector on the drive during the firmware update.

The problem went away after using a much later revision of DFT to "Erase Disk", which instead of manually writing zeros, triggered the drive's own internal "secure full erase" feature, which may have also re-written those hidden data sectors as well, thus fixing the problem.

I find that tends to sometimes fix marginal user-data sectors too, having occasional re-read problems, by using the "write-zeros" feature to re-write all of those sectors.
 

VirtualLarry

No Lifer
Aug 25, 2001
56,572
10,208
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Originally posted by: tagej
There's something funky going on with a couple of maxtor drives (they randomly start working REALLY slow, and then for no reason start working normally a few days later. Some usenet posts mention updated firmware was released at some point, but there's no mention of it on the Maxtor site or in their knowledgebase.

I had somewhat similar problems with a 60GB single-platter DM+9 drive that I had purchased last year. It always had some wierd occasional system-slowdown issues, and the SMART data for "Seek time measurements" was slightly on the low side. That was true ever since I first installed it. Anyways, it died in only about six months. My unproven diagnosis is that the drive suffered head damage as a result of improper handling (box dropped during shipment?), and had issues properly registering over the track, and then some day something just went. Either that, or the FDB bearing failed catastrophically. I never heard a head-slap type "ping" noise from the drive, but one time I heard the most horrible whining noise during a spin-up. It failed probably about a week after that. I originally thought that perhaps the FDB had leaked, which is I suppose a possiblity, but the fact that it had always had seek issues seems to indicate a longer-standing problem.

I swore off Maxtor drives for some time, but recently purchased a couple due to sales, a 250GB and a 160GB DM+9, both with 80GB platters.

I too actually was wondering about a firmware update, because the write performance under HDTach 2.61, on a Promise Ultra100 TX2, seems to be a bit off. I only get about 30MB/s writes, and initially I only got 13MB/s during the first week of installation, and the graph is basically a straight line, not a slow sloping curve like the read graph. That suggests to me that there is some firmware issue affecting write speeds.

I also looked up some XBitLabs articles, talking about the DM+9 introductions, and the different platter sizes, and how there were two different firmware revisions, one for 60GB platters, and one for 80GB platters. My 250GB drive shows a mfg date of April 2004, and yet it has the same firmware revision that XBitLabs talks about for 80GB/platter drives, more than a year ago.

Also, some other web sites that I looked at, showing performance comparisons in RAID, showed the Maxtor DM+9s consistently at the bottom of the pack. Not by a whole lot, but just very consistently slower.

So I too, am on the lookout for a potential performance-enhancing firmware update for these things.
 

VirtualLarry

No Lifer
Aug 25, 2001
56,572
10,208
126
Originally posted by: tagej
Originally posted by: sup3rcarrx7
Never in my life have i heard of upgrading a hard drive's firmware...

So today ya learned something new :) I found a flash update, trying it out now to see what it does. Firmware updates for HDD's are not like bios updates for a mobo where the manufacturer releases a new bios to fix a series of bugs. It's usually one particular issue (for example, a particular drive/firmware combination can cause problems with a particular raid controller) that gets fixed, and firmware updates on the drives are thus not common.

Could you please post where you found an update, or at least PM me? I'm quite interested. I googled for "Maxtor firmware update", and found this thread, looked rather interesting to me.
 

13black

Senior member
May 2, 2003
273
0
0
Ok this sounds interesting, can somebody please post some links to the firmware downloads?
 

JBT

Lifer
Nov 28, 2001
12,094
1
81
Only one consumer drive i ever heard of having updated firm ware was the IBM GXP75's AKA Deathstars. I have heard of plenty of SCSI's getting firmware updates though.
 

13black

Senior member
May 2, 2003
273
0
0
Originally posted by: VirtualLarry
Originally posted by: tagej
There's something funky going on with a couple of maxtor drives (they randomly start working REALLY slow, and then for no reason start working normally a few days later. Some usenet posts mention updated firmware was released at some point, but there's no mention of it on the Maxtor site or in their knowledgebase.

I had somewhat similar problems with a 60GB single-platter DM+9 drive that I had purchased last year. It always had some wierd occasional system-slowdown issues, and the SMART data for "Seek time measurements" was slightly on the low side. That was true ever since I first installed it. Anyways, it died in only about six months. My unproven diagnosis is that the drive suffered head damage as a result of improper handling (box dropped during shipment?), and had issues properly registering over the track, and then some day something just went. Either that, or the FDB bearing failed catastrophically. I never heard a head-slap type "ping" noise from the drive, but one time I heard the most horrible whining noise during a spin-up. It failed probably about a week after that. I originally thought that perhaps the FDB had leaked, which is I suppose a possiblity, but the fact that it had always had seek issues seems to indicate a longer-standing problem.

I swore off Maxtor drives for some time, but recently purchased a couple due to sales, a 250GB and a 160GB DM+9, both with 80GB platters.

I too actually was wondering about a firmware update, because the write performance under HDTach 2.61, on a Promise Ultra100 TX2, seems to be a bit off. I only get about 30MB/s writes, and initially I only got 13MB/s during the first week of installation, and the graph is basically a straight line, not a slow sloping curve like the read graph. That suggests to me that there is some firmware issue affecting write speeds.

I also looked up some XBitLabs articles, talking about the DM+9 introductions, and the different platter sizes, and how there were two different firmware revisions, one for 60GB platters, and one for 80GB platters. My 250GB drive shows a mfg date of April 2004, and yet it has the same firmware revision that XBitLabs talks about for 80GB/platter drives, more than a year ago.

Also, some other web sites that I looked at, showing performance comparisons in RAID, showed the Maxtor DM+9s consistently at the bottom of the pack. Not by a whole lot, but just very consistently slower.

So I too, am on the lookout for a potential performance-enhancing firmware update for these things.

I have two 80G Maxtors on a Silicon Image Raid card. My 2 drives are identical, model number and firmware. They are Diamondmax 9 drives. I ran raid for a while but didn't notice ant big difference in performance. I did at one time benchmark them with HDTach, but be damed if I can find where I saved the results. My next plan of atack is to turn off the acoustic managment, if it's on, and see if they run any faster. I have enough fans running that I dought I will here them running. Unfortunatly for me the acoustic managment software won't work though the raid card. I'll have to move them to the mother board controller to run the utility. I never though of maybe updating the firmware untill I saw this thread. I'm not sure that I actually want to flash them but I would like to see if there is a newer firmware and what it offers.