need a replacement for a broken phone without having to resign a contract. Tried ebay but just had a bad experience with buying cell phones on it. Are there any reputable online stores that sell em?
Where to buy used Sprint cell phone?
- Thread starter MaxDSP
- Start date
theres nothing wrong with ebay ive bought/sold several phones, just know what youre buying, read the ad to the dot, etc...
i have that same phone it has served me well but a few too many drops and its dyin
time to look for a new phone and maybe a new carrier??
My contract's up in March after having been with Sprint for more than 4 years. The problems I've had with them in the last 3 months and the "customer service" I worked with to resolve these issues was absolutely horrible. I do not plan on renewing my contract with them, looking towards T-Mobile. I just need a decent phone to use until March, and maybe sell it after I'm done with it.
What kind of problems have you had, if you don't mind me asking? I've been with them for probably 5 years now, and haven't had much reason to call CS. I was just in one of their stores in fact - I was going to upgrade my tired old Samsung A500 to an A940. Only reason I didn't is because they didn't have any of the new ones in stock.
I'd be curious to know of any potential issues before signing on for another 2 years...
I'd be curious to know of any potential issues before signing on for another 2 years...
Sprint is all about getting new customers but they do not seem to care about keeping the ones they have.
Sprint coverage got WORSE in the past 6 months, I was getting tons of dropped calls (my wife was as well as others I know so I know it was not my phone.)
I had switched my plan about 4 months in and then again 6 month after that always UPGRADING the PLan AND I WAS TOLD by the sprint CSR that My contract would not be extended. (IT WAS)
I asked what I could do to get a new phone and I was told because I had activated a USED phone I was not eligible UNLESS I CANCELLED (of course once you cancel you can not port your number)
I find it intersting that this bussiness model continues to work when a company will give more to some one agreeing to pay $40 a month for two years rather than someone who has spent 130 for the last three.
I switched to t-mobile and I could not be happier. Better coverage and better plan.
One thing about sprint that bothered me was that if you make ANY CHANGE to you plan (add earier nohts and weekend or international calling) they extend your contract by a MINIUM of 12 months.
Sprint coverage got WORSE in the past 6 months, I was getting tons of dropped calls (my wife was as well as others I know so I know it was not my phone.)
I had switched my plan about 4 months in and then again 6 month after that always UPGRADING the PLan AND I WAS TOLD by the sprint CSR that My contract would not be extended. (IT WAS)
I asked what I could do to get a new phone and I was told because I had activated a USED phone I was not eligible UNLESS I CANCELLED (of course once you cancel you can not port your number)
I find it intersting that this bussiness model continues to work when a company will give more to some one agreeing to pay $40 a month for two years rather than someone who has spent 130 for the last three.
I switched to t-mobile and I could not be happier. Better coverage and better plan.
One thing about sprint that bothered me was that if you make ANY CHANGE to you plan (add earier nohts and weekend or international calling) they extend your contract by a MINIUM of 12 months.
I know Sprint used to have a policy where if you dropped a call, you got a $5 credit to your account. They told me that in Sprint sales training when I worked at Staples. Worth checking into.
I've had Cingular for a year now, and the coverage is the best I've ever had and the customer service is as good as any. As far as keeping customers, they're obviously not too worried about it because they don't even offer the same rebates to upgraders as they do to new customers... they punish you for already being a customer...
I've had Cingular for a year now, and the coverage is the best I've ever had and the customer service is as good as any. As far as keeping customers, they're obviously not too worried about it because they don't even offer the same rebates to upgraders as they do to new customers... they punish you for already being a customer...
Cdubneeddeal
Diamond Member
- Oct 22, 2003
- 7,473
- 3
- 81
Not true. Every 18 months you're eligible for an upgrade phone. I believe they pay you a certain amount depending on which phone you have and take that off the final cost of the new phone.
Yep. I'm looking into doing this, as my current phone will have 36 months continuous service as of January. Plus, I get a 10% Sprint discount through work, and Sprint sent me a thing that says I'm eligible for a $5 service credit every month when I sign a 2 year contract.
So, starting with their 400 anytime minute plan, @$35/month...
$35
-10% ($3.50
-$5
----------------
$26.50 / month for 400 mins, free nights + weekends, free long distance, and all the other stuff...sounds good to me.
That, in addition to the $150 off of the new phone, is making me lean towards Sprint....would be even sweeter if my 10% work discount applied to the purchase price of the phone as well!
Between the hours on the phone, hours in store, and hours spent writing e-mails back and forth, I've almost given up on Sprint. I'll try to find the e-mails and summarize as best as I can.
BTW, I used to work for Sprint at one time as a temp, back in late 2000. Partly because I worked for them and got a phone after my work was over with them, I decided to go with their service as sort of a loyalty thing. Apparently, it hasn't meant jack sh!t to them. I'll post the e-mails later.
BTW, I used to work for Sprint at one time as a temp, back in late 2000. Partly because I worked for them and got a phone after my work was over with them, I decided to go with their service as sort of a loyalty thing. Apparently, it hasn't meant jack sh!t to them. I'll post the e-mails later.
Here is the e-mail I sent, which describes most of the problems. A few other issues came up a week or two after I sent this e-mail, but I did not try to resolve that through the phone, only through the Sprint store (which was a complete waste of my fvcking time). I'l try to summarize that issue later.
This complaint is in regards to unauthorized charges/changes to my account, number xxx. A few notes about my account first:
-I have had my main phone number, xxxx, with Sprint PCS for almost 4 years.
-A secondary line, xxxx, was added to my acount and a contract was signed that was supposed to expire in March 2006.
As soon as online invoices became available, I cancelled receiving printed invoices, but after the recent merger of Sprint and Nextel, I can only print my most recent invoice from Aug-Sep. The automated agent tells me that my most recent/last payment date was in January 1999, which is impossible considering I have had the account only since 2001 or 2002.
My account is being treated as a new business account for some reason, and I got billed for the current month and the next month, along with 4 total charges for Sprint PCS International and 2 total charges for Sprint PCS Vision Pictures Pack, neither one which I have authorized. For the Pictures Pack, I have been in touch with Sprint PCS since early August to have the service removed from my account, but it appeared on my next monthly bill also. On Aug 12th, I called to have these charges removed, again, but my most recent invoice shows I was charged a prorated fee between Aug 28th and Sep 12th, which amounted to $12.58 on each of the 2 lines I have on the account. In reality, I was told that after my Vision cancellation, I would be charged on a per kilobyte basis, which amounted to 23 KB, and at .01 cent/KB, the charge should have been .23 cents, which is what I was told by a Customer Care representative. The 4 Sprint PCS International charges were for $2.00, $1.68, $4.00, and $3.35. and I do not recall ever authorizing this service added on to my account.
I have also lost the Sprint PCS e-mail address of xxxx@sprintpcs.com, as my phone will not let me send messages via this account. It keeps rejecting my password, and when I did try to access it through my online Sprint Account, I was asked to set up a NEW Sprint PCS e-mail address.
The only charge I did authorize in the past month was adding Roadside Rescue to my account, which is showing up normally.
The summary of my issues is as follows:
1) My account is a business account, even though I have not requested it to be one.
2) My account is being treated as a New account, even though I have been a customer for several years. As a consequence of this, I am being charged for the current month and next month's service.
3) I cannot view or print my previous invoices online. I have signed up for online statements for almost, if not more than a year. This issue relates to issue number 2.
4) I was signed up for Sprint PCS International without the request coming from me personally.
5) I am being charged a prorated fee for Vision through September when I requested it to be removed from my account from early August
6) I have lost access to my xxxx@sprintpcs.com e-mail/messaging account.
In addition to these issues, there is also an ongoing issue with adding a third phone to my account. I have spent the better part of an hour with Customer Care on the phone, and almost 2 hours in a Sprint PCS store to help me with this issue since July. Every time, there seems to be some sort of issue that comes up requiring credit checks, which I have no problem with. I have not yet talked to anybody at Sprint PCS on the phone or in-store in making this change to my account. This e-mail is my last resort before I consider switching carriers, as the amount of trouble that I have experienced this year after being a Sprint PCS customer for almost 4 years is completely unreasonable and bordering on ridiculous, considering the fact that I am having these charges appear in my account for no reason whatsoever. If there is any more information I can provide that can expedite resolution of my issues, please let me know. I would be more than happy to.
This is the response I recieved 24 hours later from an e-mail support rep:
Dear xxxx,
We sincerely apologize for the inconvenience you have faced due to the billing issues. Thank you for contacting Sprint together with Nextel in this regard.
If we try and address all your concerns in a single email interaction, it will create a lot of confusion. Thus, it would be better if we work upon all your billing issues together. Keeping this in mind, we have arranged a call back for you through eCare.
One of our specialists will personally call you on your PCS Phone within the next 48 hours. During the call, all your concerns would be discussed and resolved to your satisfaction.
We appreciate your patience and cooperation in this matter.
The "specialist" called me a few hours after I got the e-mail, and spent almost an hour with the rep, who I could barely understand due to his heavy accent and broken English. He did not do much, he only took the International billing off, but told me to contact another dept after I hung up with him. This is the e-mail summary I was sent regarding the conversation:
Dear xxxx,
This is regarding the telephonic conversation I had with you on October 17, 2005, regarding your Sprint account. I have noticed that a new account was established under your name on August 28, 2005 as you are associated with a company named UNUM Provident and you are receiving discounts for the same. However, as you are disputing all these, I requested you to contact our Customer Solutions department by dialing 1-888-211-4727.
Moreover, I have applied a credit of $36.19 for the Vision services and the International plan and added Internet feature on the phone number xxxx. However, you will not be charged monthly charges but a default rate of $0.01 per Kilo Byte.
The new email account is xxxx@sprintpcs.com. If you want to change this ID, you can visit our website www.sprint.com and get it changed.
I am glad that I was able to resolve your concern.
Have a great day.
xxxx
E-Care
Sprint together with Nextel
"Where our customers come first!"
That last line in the signature really nails Sprint's mentality towards existing customers. The follwoing is the e-mail I sent to the guy that originally e-mailed. The following is what I sent to my ORIGINAL e-mail rep that referred me to the specialist:
xxxx, just to follow-up with you, xxxx from E-Care did call me back the next day I believe, and took care of a few issues. There are still a few more unresolved issues I have that xxxx told me I need to call Customer Solutions for, which I have not done yet. While xxxx was fairly helpful in helping to resolve some of my problems, I was disappointed that I could not resolve most of the issues with that one phone call. Due to this, my service was once again cut-off on October 26th, without any warning whatsoever.
I
simply received a text message stating that my service was cut off around 6 in the morning.
The reason why this particular incident was extremely upsetting was because later that same day, we had a family emergency and I had no way of contacting my younger sister, who lives away at college. Due to the nature of the emergency, I had to make a payment online so I could have my service reactivated as quickly as possible.
I am trying my best to be patient about this whole matter but with every passing day, I am finding more reasons for being dissatisfied with Sprint/Nextel as a whole. I will be calling Customer Solutions as soon as I can to finally put this matter to rest. If they cannot or will not resolve it (as I have experienced in the past month), then I will have to escalate the situation to what I feel is necessary.
Thank You,
me
This is the response from the rep:
Dear xxxx,
We are extremely sorry for the inconvenience you experienced due to the disruption in services.
Your words indicate that we have made a negative impression on you.
This is certainly not indicative of the service standard we strive to provide you. We would request you to consider the past experience as a one time slip in service, and call the concerned department for further assistance.
Thank you for your continued patience with us.
xxxx
Business E-Care
Sprint together with Nextel
"Where our customers come first!"
I took the issue back to the store and to Customer Solutions but it was endless loop of bullsh!t, with one dept referring me to another and back again. I'm considering filing complaints with the BBB and FCC...certainly seemed to help last time I got into a dispute with SBC a couple of years ago.
This complaint is in regards to unauthorized charges/changes to my account, number xxx. A few notes about my account first:
-I have had my main phone number, xxxx, with Sprint PCS for almost 4 years.
-A secondary line, xxxx, was added to my acount and a contract was signed that was supposed to expire in March 2006.
As soon as online invoices became available, I cancelled receiving printed invoices, but after the recent merger of Sprint and Nextel, I can only print my most recent invoice from Aug-Sep. The automated agent tells me that my most recent/last payment date was in January 1999, which is impossible considering I have had the account only since 2001 or 2002.
My account is being treated as a new business account for some reason, and I got billed for the current month and the next month, along with 4 total charges for Sprint PCS International and 2 total charges for Sprint PCS Vision Pictures Pack, neither one which I have authorized. For the Pictures Pack, I have been in touch with Sprint PCS since early August to have the service removed from my account, but it appeared on my next monthly bill also. On Aug 12th, I called to have these charges removed, again, but my most recent invoice shows I was charged a prorated fee between Aug 28th and Sep 12th, which amounted to $12.58 on each of the 2 lines I have on the account. In reality, I was told that after my Vision cancellation, I would be charged on a per kilobyte basis, which amounted to 23 KB, and at .01 cent/KB, the charge should have been .23 cents, which is what I was told by a Customer Care representative. The 4 Sprint PCS International charges were for $2.00, $1.68, $4.00, and $3.35. and I do not recall ever authorizing this service added on to my account.
I have also lost the Sprint PCS e-mail address of xxxx@sprintpcs.com, as my phone will not let me send messages via this account. It keeps rejecting my password, and when I did try to access it through my online Sprint Account, I was asked to set up a NEW Sprint PCS e-mail address.
The only charge I did authorize in the past month was adding Roadside Rescue to my account, which is showing up normally.
The summary of my issues is as follows:
1) My account is a business account, even though I have not requested it to be one.
2) My account is being treated as a New account, even though I have been a customer for several years. As a consequence of this, I am being charged for the current month and next month's service.
3) I cannot view or print my previous invoices online. I have signed up for online statements for almost, if not more than a year. This issue relates to issue number 2.
4) I was signed up for Sprint PCS International without the request coming from me personally.
5) I am being charged a prorated fee for Vision through September when I requested it to be removed from my account from early August
6) I have lost access to my xxxx@sprintpcs.com e-mail/messaging account.
In addition to these issues, there is also an ongoing issue with adding a third phone to my account. I have spent the better part of an hour with Customer Care on the phone, and almost 2 hours in a Sprint PCS store to help me with this issue since July. Every time, there seems to be some sort of issue that comes up requiring credit checks, which I have no problem with. I have not yet talked to anybody at Sprint PCS on the phone or in-store in making this change to my account. This e-mail is my last resort before I consider switching carriers, as the amount of trouble that I have experienced this year after being a Sprint PCS customer for almost 4 years is completely unreasonable and bordering on ridiculous, considering the fact that I am having these charges appear in my account for no reason whatsoever. If there is any more information I can provide that can expedite resolution of my issues, please let me know. I would be more than happy to.
This is the response I recieved 24 hours later from an e-mail support rep:
Dear xxxx,
We sincerely apologize for the inconvenience you have faced due to the billing issues. Thank you for contacting Sprint together with Nextel in this regard.
If we try and address all your concerns in a single email interaction, it will create a lot of confusion. Thus, it would be better if we work upon all your billing issues together. Keeping this in mind, we have arranged a call back for you through eCare.
One of our specialists will personally call you on your PCS Phone within the next 48 hours. During the call, all your concerns would be discussed and resolved to your satisfaction.
We appreciate your patience and cooperation in this matter.
The "specialist" called me a few hours after I got the e-mail, and spent almost an hour with the rep, who I could barely understand due to his heavy accent and broken English. He did not do much, he only took the International billing off, but told me to contact another dept after I hung up with him. This is the e-mail summary I was sent regarding the conversation:
Dear xxxx,
This is regarding the telephonic conversation I had with you on October 17, 2005, regarding your Sprint account. I have noticed that a new account was established under your name on August 28, 2005 as you are associated with a company named UNUM Provident and you are receiving discounts for the same. However, as you are disputing all these, I requested you to contact our Customer Solutions department by dialing 1-888-211-4727.
Moreover, I have applied a credit of $36.19 for the Vision services and the International plan and added Internet feature on the phone number xxxx. However, you will not be charged monthly charges but a default rate of $0.01 per Kilo Byte.
The new email account is xxxx@sprintpcs.com. If you want to change this ID, you can visit our website www.sprint.com and get it changed.
I am glad that I was able to resolve your concern.
Have a great day.
xxxx
E-Care
Sprint together with Nextel
"Where our customers come first!"
That last line in the signature really nails Sprint's mentality towards existing customers. The follwoing is the e-mail I sent to the guy that originally e-mailed. The following is what I sent to my ORIGINAL e-mail rep that referred me to the specialist:
xxxx, just to follow-up with you, xxxx from E-Care did call me back the next day I believe, and took care of a few issues. There are still a few more unresolved issues I have that xxxx told me I need to call Customer Solutions for, which I have not done yet. While xxxx was fairly helpful in helping to resolve some of my problems, I was disappointed that I could not resolve most of the issues with that one phone call. Due to this, my service was once again cut-off on October 26th, without any warning whatsoever.
I
simply received a text message stating that my service was cut off around 6 in the morning.
The reason why this particular incident was extremely upsetting was because later that same day, we had a family emergency and I had no way of contacting my younger sister, who lives away at college. Due to the nature of the emergency, I had to make a payment online so I could have my service reactivated as quickly as possible.
I am trying my best to be patient about this whole matter but with every passing day, I am finding more reasons for being dissatisfied with Sprint/Nextel as a whole. I will be calling Customer Solutions as soon as I can to finally put this matter to rest. If they cannot or will not resolve it (as I have experienced in the past month), then I will have to escalate the situation to what I feel is necessary.
Thank You,
me
This is the response from the rep:
Dear xxxx,
We are extremely sorry for the inconvenience you experienced due to the disruption in services.
Your words indicate that we have made a negative impression on you.
This is certainly not indicative of the service standard we strive to provide you. We would request you to consider the past experience as a one time slip in service, and call the concerned department for further assistance.
Thank you for your continued patience with us.
xxxx
Business E-Care
Sprint together with Nextel
"Where our customers come first!"
I took the issue back to the store and to Customer Solutions but it was endless loop of bullsh!t, with one dept referring me to another and back again. I'm considering filing complaints with the BBB and FCC...certainly seemed to help last time I got into a dispute with SBC a couple of years ago.
Did you invoke some sort of discount through your company? Or was this completely out of the blue? I ask because I'm planning on getting my company discount when I sign up, but I don't want them to open up a new "business" account. I want to keep my old one.
gah, I don't know. I think I still may risk it with Sprint...but, maybe I will look at Verizon or something as well.
Thanks for posting your issues with them....gives me something to think about at least.
Nope, I have no clue as to who or what UNUM Provident is. From what one rep told me, I had been recieving a monthly business discount through that company since 2002, which was completely untrue. I noticed the business discount only in the last couple of months. I'm thinking that my account just somehow got screwed up.
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