I just bought my PAL6035 from playcon, and they forgot to ship my fan and grill. However, I give this company a "A" because when I called up and spoke to one of their workers (i think the boss), he was very sorry and sent out the rest of my order overnight with no questions asked. I'm sure 2cooltek is good, but IMHO you can't go wrong with Plycon. Anyone can ship products, but the test of a reseller is the customer service in the advent of a problem.