WHERE & HOW TO FILE COMPLAINTS ONLINE AGAINST RUDE CSR, BAD SERVICES, NEVER-COME REBATES, DEFECTIVE PRODUCT, WARRANTY!!!

[ParatoOptimal]

This is a usefull post to all in the Hot Deals forum who deal with rebates and CS reps.

It belongs here as much as the Rebate Tracking Thread stickey.

 

[estew33]

TTT

 

[InlineFive]

Sticky as long as the title is redone without all caps.

 

[thedealmaker]

bump

 

[MrCoyote]

This is great information in here.
Everytime I call DELL I get some FOREIGN operator that I can't understand jack. I thought DELL gave those jobs back to their Round Rock Texas office? Anyway, I'm filing a complaint against them. They need to bring back jobs over here for us Americans and stop hiring foreigners.

 

[PDubs]

Only some of Dell's CSR call centers came back to US, not all. Bump.

 

[thedealmaker]

Originally posted by: MrCoyote
This is great information in here.
Everytime I call DELL I get some FOREIGN operator that I can't understand jack. I thought DELL gave those jobs back to their Round Rock Texas office? Anyway, I'm filing a complaint against them. They need to bring back jobs over here for us Americans and stop hiring foreigners.

I saw the news station on TV had a segment on this topic about company outsourcing technical support jobs to India. The salary of technical supports over there in India is $1800/year!!! And $1800/year is considered to be very good for people who just graduate from college in India. All of them have Bachelor degree, some even have Master degree! And they said that companies can hire 15 India technical supports with the salary of one USA technical support!

Man, technical supports over here in USA surely learn more than $1800/month. And I don't think that all of them have Bachelor degree, certainly not Master degree!

Man, no wonder it is so difficult to find a high tech job nowadays. Sooner or later, they will outsource engineering jobs too!!! I think that it is already happening anyway...

 

[hahher]

Originally posted by: Unforgiven
ive found that most companies dont give a toss about the customer until you file a complaint with the better business bureau. i have filed 6 complaints in the past 5 years and been successful in getting what i wanted in 5 of them. the other one was with asus which threatened me and i eventually had to end up seeking a lawyer then finally dropped the issue because it was gonna be too much hassle. as a consumer you MUST protect yourself and you MUST demand service! thank you very much for this post, i hope it helps others out. if you have been screwed or feel like you are getting treated unfairly, the options in the initial post in this thread are ways to protect your rights as consumers and they do work! thanks for the thread and research!

what happened with asus?

 

[TurtleMan]

dude this thing work flawlessly, logitech wasn't gonna listen to my complaint before, and after they received letter from BBB they called me and offered to HELP about my warranty claim issues

 

[TurtleMan]

Originally posted by: thedealmaker

Originally posted by: MrCoyote
This is great information in here.
Everytime I call DELL I get some FOREIGN operator that I can't understand jack. I thought DELL gave those jobs back to their Round Rock Texas office? Anyway, I'm filing a complaint against them. They need to bring back jobs over here for us Americans and stop hiring foreigners.

I saw the news station on TV had a segment on this topic about company outsourcing technical support jobs to India. The salary of technical supports over there in India is $1800/year!!! And $1800/year is considered to be very good for people who just graduate from college in India. All of them have Bachelor degree, some even have Master degree! And they said that companies can hire 15 India technical supports with the salary of one USA technical support!

Man, technical supports over here in USA surely learn more than $1800/month. And I don't think that all of them have Bachelor degree, certainly not Master degree!

Man, no wonder it is so difficult to find a high tech job nowadays. Sooner or later, they will outsource engineering jobs too!!! I think that it is already happening anyway...

I agree so, I can't even understand what they are saying, and the line quality for me isn't that great, I have to go "hello , you still there" couple times in the conversation, bc it felt like the line had went off...

 

[DainBrammage]

This is whinning post. 3 quraters of you trolls spend all day looking at how to rip off which comapny with unscrupulous PM's and rebates. If you read the fine print it will always say not valid with any other discount etc etc etc. QUIT YOUR G0DDam|\|ed crying and chalk it up to you win a few you lose a few.

 

[LuNoTiCK]

This isn't a hot deal but it's good information. All the hotdealers should at least know about it.

 

[thedealmaker]

bump

 

[thedealmaker]

bump

 

[mzkhadir]

Its all good that we know where to file complaints, what about great service when we get it from these stores.

 

[thedealmaker]

bump

 

[Pothead]

there is no real need to bump it up

 

[SimMike2]

I've had excellent success filing online complaints at the Attorney General of the state where the rebate processing house does business. Sometimes I double up and also complain to the Attorney General in the state where the product is manufactured.

Sometimes I complain to the BBB, but this hasn't been as effective. There is nothing like an official letter from the Attorney General to get the attention of sleazy businesses.

 

[goodegg]

if this not get sticked, would you mind to put it up on your own website, so that we can bookmarked it? Thanks

 

[imported_Pablo]

Good info... thanks!

 

[Fritzo]

Hope this information isn't abused. 9/10ths of the time, it's not a rude CSR on the phone, it's the customer wanting something unreasonable or against policy to be done and getting angry that things aren't going their way. I one got a complaint about me being rude on a tech support call because I asked the person to stop cursing while speaking to me :roll:

 

[ItsOnlyAComp]

Thanks for the heads up, this could be useful in future.

Hope this information isn't abused. 9/10ths of the time, it's not a rude CSR on the phone, it's the customer wanting something unreasonable or against policy to be done and getting angry that things aren't going their way. I one got a complaint about me being rude on a tech support call because I asked the person to stop cursing while speaking to me

I would have to agree with you on that.

 

[thedealmaker]

bump

 

[weepul]

if possible, instead of making this a sticky, it'd be nice if the mods can insert it into the thread that's already stickied.

Originally posted by: goodegg
if this not get sticked, would you mind to put it up on your own website, so that we can bookmarked it? Thanks

u can always bookmark to this thread.

//krunk (^_^x)

 

[thedealmaker]

bump