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When you call tech support or customer service and there is a long wait...

I usually say something like 'holy crap that was a long wait', then just get on with it. I wouldn't blame it on the CS, not like they had any control over it.

EDIT: i do if the CS keeps putting me on hold AFTER answering though.
 
To the person who voted for briefly mention it, is there a specific reason why you feel the need to say that?

I guess you wouldn't understand unless you worked in a call center environment but some calls really take long. Especially if you're dealing with trying to fix someone's cable tv or internet problems and they are elderly or not very tech savvy at all.
 
I don't call tech support.

As far as customer service -- not sure if you meant in a designated customer service center or what..I work at the service desk in a store -- we have a lot of other crap to do, but hold time is never 20 minutes...ever. Then again, we don't typically deal with lengthy issues like tech support..
 
When that happens, I usually try to waste the time of the tech support - customer service person I end up talking to. I take forever to get to the point. Sometimes I even sing the "hold" music to them so that they can enjoy the same pleasure I was having, especially when the hold music was one song repeated over and over and over and over and over and
 
Originally posted by: CadetLee
I don't call tech support.

As far as customer service -- not sure if you meant in a designated customer service center or what..I work at the service desk in a store -- we have a lot of other crap to do, but hold time is never 20 minutes...ever.
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I mean a call center type of customer service. Not an in person customer service. Of course you're not going to have a 20 minute wait an an in house customer service center as most times it's just a matter of one question and or showing them something. On the phone it's totally different, tons of people call each day.
 
Originally posted by: badmouse
When that happens, I usually try to waste the time of the tech support - customer service person I end up talking to. I take forever to get to the point. Sometimes I even sing the "hold" music to them so that they can enjoy the same pleasure I was having, especially when the hold music was one song repeated over and over and over and over and over and
Click to expand...

Is there a reason why you do this? I'm just trying to understand the people who do this.
 
As someone who was on the other end of the phone once (hell on Earth) and dealt with retarded f^ckwads who took their hold time frustrations out on me I opted for your "act like there wasn't a wait" option. Yes sir I am responsible for the entire call center and make all of the hiring decisions along with making a pittance taking calls from the likes of you who transfer your misplaced anger on me to make you feel superior. I hated those types and I still have a lot of animosity to this day when I think of how rude and stupid so much of America really is.
 
Doesn't usually bother me. When I'm on the phone like that, I'm usually at my computer also which means I'm doing something else, so what difference does it make? Now, I can understand that if you had explosive diarrhea and didn't know how to wipe your own ass, and you called the ass-wiping customer service hotline and they put you on hold, well, I can see how you might get sh!tty about it.
 
I usually think of how long customers have had to wait to talk to me in the past. If customer service is part of your job, you definitely have more sympathy for the guy on the other end. So when it's me calling, I try to be a breath of fresh air for the operator/worker.
 
Originally posted by: PanzerIV
As someone who was on the other end of the phone once (hell on Earth) and dealt with retarded f^ckwads who took their hold time frustrations out on me I opted for your "act like there wasn't a wait" option. Yes sir I am responsible for the entire call center and make all of the hiring decisions along with making a pittance taking calls from the likes of you who transfer your misplaced anger on me to make you feel superior. I hated those types and I still have a lot of animosity to this day when I think of how rude and stupid so much of America really is.
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You just explained it. I guess it's like this probably across the entire nation!
 
Originally posted by: Nocturnal
Originally posted by: badmouse
When that happens, I usually try to waste the time of the tech support - customer service person I end up talking to. I take forever to get to the point. Sometimes I even sing the "hold" music to them so that they can enjoy the same pleasure I was having, especially when the hold music was one song repeated over and over and over and over and over and
Click to expand...

Is there a reason why you do this? I'm just trying to understand the people who do this.
Click to expand...
I was being sarcastic. I used to work in tech support - customer service. I liked the customers but I hated the people I was working for, who were responsible for all the things that customers hated, like outrageous hold times, annoying music, getting dumped out of hold automatically after an hour or two, and docking us if we spent enough time with a caller so that they could actually solve their problems.

 
Originally posted by: badmouse
Originally posted by: Nocturnal
Originally posted by: badmouse
When that happens, I usually try to waste the time of the tech support - customer service person I end up talking to. I take forever to get to the point. Sometimes I even sing the "hold" music to them so that they can enjoy the same pleasure I was having, especially when the hold music was one song repeated over and over and over and over and over and
Click to expand...

Is there a reason why you do this? I'm just trying to understand the people who do this.
Click to expand...
I was being sarcastic. I used to work in tech support - customer service. I liked the customers but I hated the people I was working for, who were responsible for all the things that customers hated, like outrageous hold times, annoying music, getting dumped out of hold automatically after an hour or two, and docking us if we spent enough time with a caller so that they could actually solve their problems.
Click to expand...


Exactly! They judge us by our phone calls and if it's too long, they dock us. If it's too short, they dock us. They insist and pound this into our heads that we are to help the customer at all costs yet they dock us.

And not to mention the management is more than f'd up at my place. We are not allowed to surf the internet but yes, they are allowed to surf myspace, websites, etc. And we can openly see this. Hypocrisy at its best.
 
Originally posted by: Nocturnal
Originally posted by: badmouse
Originally posted by: Nocturnal
Originally posted by: badmouse
When that happens, I usually try to waste the time of the tech support - customer service person I end up talking to. I take forever to get to the point. Sometimes I even sing the "hold" music to them so that they can enjoy the same pleasure I was having, especially when the hold music was one song repeated over and over and over and over and over and
Click to expand...

Is there a reason why you do this? I'm just trying to understand the people who do this.
Click to expand...
I was being sarcastic. I used to work in tech support - customer service. I liked the customers but I hated the people I was working for, who were responsible for all the things that customers hated, like outrageous hold times, annoying music, getting dumped out of hold automatically after an hour or two, and docking us if we spent enough time with a caller so that they could actually solve their problems.
Click to expand...


Exactly! They judge us by our phone calls and if it's too long, they dock us. If it's too short, they dock us. They insist and pound this into our heads that we are to help the customer at all costs yet they dock us.

And not to mention the management is more than f'd up at my place. We are not allowed to surf the internet but yes, they are allowed to surf myspace, websites, etc. And we can openly see this. Hypocrisy at its best.
Click to expand...
I'll be nice about being on hold initially. However if you repeatedly put me on hold because "my computer is acting up", "I'll need to check with someone else", or just a random "please hold," expect me to put you on hold the first chance I get. If you can't solve my problem, don't keep checking with someone else, just hand me off to a person more equipped to deal with the situation.
 
Originally posted by: Kilrsat
Originally posted by: Nocturnal
Originally posted by: badmouse
Originally posted by: Nocturnal
Originally posted by: badmouse
When that happens, I usually try to waste the time of the tech support - customer service person I end up talking to. I take forever to get to the point. Sometimes I even sing the "hold" music to them so that they can enjoy the same pleasure I was having, especially when the hold music was one song repeated over and over and over and over and over and
Click to expand...

Is there a reason why you do this? I'm just trying to understand the people who do this.
Click to expand...
I was being sarcastic. I used to work in tech support - customer service. I liked the customers but I hated the people I was working for, who were responsible for all the things that customers hated, like outrageous hold times, annoying music, getting dumped out of hold automatically after an hour or two, and docking us if we spent enough time with a caller so that they could actually solve their problems.
Click to expand...


Exactly! They judge us by our phone calls and if it's too long, they dock us. If it's too short, they dock us. They insist and pound this into our heads that we are to help the customer at all costs yet they dock us.

And not to mention the management is more than f'd up at my place. We are not allowed to surf the internet but yes, they are allowed to surf myspace, websites, etc. And we can openly see this. Hypocrisy at its best.
Click to expand...
I'll be nice about being on hold initially. However if you repeatedly put me on hold because "my computer is acting up", "I'll need to check with someone else", or just a random "please hold," expect me to put you on hold the first chance I get. If you can't solve my problem, don't keep checking with someone else, just hand me off to a person more equipped to deal with the situation.
Click to expand...

I agree 100% with you. I don't have anything wrong with that. However these people who call in were waiting and I assisted them fine then all of a sudden out of no where they start saying like "I've been holding for 20 minutes, I want at least a month's worth of cable for the hold"

And I'm like I do apologize for the hold times sir, we do have a pretty high hold count right now. We are fully staffed at this time but a lot of the phone calls do require technical assistance. I understand you had to wait a long time but I am unable to give you a month's worth of credit.

"What the F, you expect me to wait twenty minutes on the phone and not get some kind of compensation? You better compensate me for something bitch, I should never have to wait that long!"

 
Nocturnal, I'm guessing you work in a call center based on the posts in the thread.

People waste your time because their time is worth more than yours. That's because they are the customer, and you are end-user tech support. You are nothing but a never-angering friendly-voiced virtual-punching-bag to them. Do you really expect them not to throw you a couple of punches every once in a while, just for the hell of it?
 
"What the F, you expect me to wait twenty minutes on the phone and not get some kind of compensation? You better compensate me for something bitch, I should never have to wait that long!"
Click to expand...

BWAHAHAHA
 
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