When It Comes To Support, Which Video Card Companies Are The Worse?

[GDoes]

I have a Matrox Marvel G400-TV and although the card works,
when it comes to support Matrox certainly is a major pain:

1. Support by phone is a LONG wait
2. When you finally speak to someone, the first question is to ask for SERIAL #...
no SERIAL # and they hang up!
3. When you get your SERIAL # and call back, I hear: "sorry that
card is no longer supported". We suggest you buy a new card.
4. So I go to their forums only to find out that they don't allow posting
on the weekends.

This kind of crippled support is why I would never buy another Matrox product again.
Now how do ATI & NVidia rate in this area?

-Glenn

 

[FearoftheNight]

Schadenfroh get in here and defend the honor of your company!

 

[Alex]

not sure
ATI and nVIdia are awesome

i like ATI but that doesnt mean nvidia sucks or anything... they make sweet mobos

 

[rbV5]

Nvidia is a chip company rather than a card company, and essentially except for AIW and FireGL, ATI will soon be the same. ATI has what I would call the 2 headed monster of support. Personal support of a technical issue to the end consumer, I would call poor at best. They do have a fair web site, that has some support, but its not very comprehensive and somewhat frustrating to actually find specific help. Forum suport from end-users is much better. ATI does support their products somewhat unevenly, TV Wonder users could attest to that. Support of their Radeon line has been pretty good from the Catalyst drivers and the beta testers, as well as their representatives regularly posting at Rage3D.....I commend them highly for posting at Rage, as they are not always welcomed warmly, yet there they are, and it looks to be paying off to me.

Matrox not supporting their legacy products in Win NT variant OS, seems short sighted to me. Many of those products would still have functionality especially since they were not geared to the gaming enthusiast to begin with, and offer great 2D, hardware video encoding and decent, configurable TV-output.

 

[GDoes]

Originally posted by: FearoftheNight
Schadenfroh get in here and defend the honor of your company!

How can ANYONE defend a company that tells you that their card was developed for Windows 98
and served its purpose? If that was the case, we all would have to throw our computer out the
door when Microsoft releases a new operating system. Their CRIPPLED support is an INSULT!
I was HAPPY with the card, but once I SPOKE with them on SUPPORT I was about to go postal!

-Glenn

 

[modedepe]

Originally posted by: FearoftheNight
Schadenfroh get in here and defend the honor of your company!

lmao

How can ANYONE defend a company that tells you that their card was developed for Windows 98
and served its purpose? If that was the case, we all would have to throw our computer out the
door when Microsoft releases a new operating system. Their CRIPPLED support is an INSULT!
I was HAPPY with the card, but once I SPOKE with them on SUPPORT I was about to go postal!

-Glenn

Fanboys can always find a way to defend their company

 

[kurt454]

I would have to say 3dfx. They wont return my calls.

 

[boyla001]

:QROFLMAO!!!

 

[GDoes]

Originally posted by: boyla001
:QROFLMAO!!!

Why are you snickering boyla001?

-Glenn

 

[Evdawg]

maybe cause 3dfx went out of buisness?

 

[Rage187]

BFG technologies


their customer service will outright lie to you about when things get shipped.

"Yeah, we sent it out overnight shipping"

2 weeks later I get it, w/ a ground shipping sticker on it.

Their support supervisor said he would call me right back, its been almost 2months.


So save yourself the trouble and do not waste money on them.

 

[AgaBoogaBoo]

ATI seemed pretty good to me when I had a problem with their drivers quite some time back, I was trying to get a TV card working only to find the OS detect the other brand TV card as an ATI TV Tuner. I called ATI up, they sent me detailed instructions and were very easy to talk with on the phone.

 

[jiffylube1024]

Originally posted by: franguinho
not sure
ATI and nVIdia are awesome

i like ATI but that doesnt mean nvidia sucks or anything... they make sweet mobos

Nvidia doesn't manufacture entire Video Cards and support them, just the chips. If you mean "support" as in they keep them up to date with drivers, then yeah, Nvidia are good but you don't RMA your GeForce to Nvidia...