When Is Anandtech Going To Expose Gigabyte's Failure To Support Its Products?

[finguz]

Gigabyte made a huge mistake with the board in question and an even bigger mistake in hoping everything would go away!

The days of corporate indifference are over and companies will be held accountable for this kind of nonsense!

 

[BigMoosey74]

Very interesting thread, I just completed the entire thing. First off, nice work to those pursuing this subject so diligently, especially Gary and Beagle. This is indeed a true shame. I have lost a lot of respect for both Tweak Town and Gigabyte upon seeing their responses. Although clumsily reached, I am pleased to hear of Gigabyte?s final solution. However, I am still left with disappointment.

Gigabyte?s dodgy duct tape solution to grant a board replacement to those who have purchased a QX6850 is a direct insult to the intelligence of ALL Gigabyte customers. I do not own the board of topic but I do own a different Gigabyte board and I have to admit, I am insulted by Gigabyte?s actions. I am ashamed to have done business with a company that would behave in such a manor. Gigabyte?s response leaves me with the thought that they believe that their customers lack the intelligence to make informative purchases with regards to new and upcoming technology. Not taking the responsibility to address the fact that they partook in false advertising snowballs the issue into another beast.

If Gigabyte would have initially offered a board replacement with the proof of ANY 1333 FSB CPU purchase, I would have been more convinced that they still hold respect and appreciation for their customers. Sadly, that wasn?t the case and it lingers like a bad taste in my mouth. The act of ignoring their duty to honor customer satisfaction is inexcusable.

As others have said, I too am keeping an eye on this thread to see where it goes. In the end I would like to see Gigabyte present a well deserved public apology to all of the customers, not just N680 owners. I hope that Gigabyte will conclude this issue with integrity rather than sweep the issue under the rug.

 

[Bayard]

Yes mistakes were made and yes we yelled and screamed about it and finally somethings done. But to put the lawyers/sharks in here is just gonna make things a lot uglier. GB will continue to feel the effects of this for a while with the loss of trust and it will take them some time to gain it back. Believe me that by them replacing the board, I'm going to forget all this. I will still think twice before buying another GB board for a while. Even if it is the best overclocker on the market, I'll still think twice. But for me it's a start that they are trying to make things right and I will be watching closly how things develop in the future.

 

[MagnusTheBrewer]

I did have one thought. Given that Gigabyte generally has a turn around for MB rma's in the 2+ week time frame, now that they are putting this effort into the 680i boards, has it slowed other model MB's rma's? If not, is it because they've, at least temporarily, enlarged their rma dept or, are they actually making those guys produce for a change?

 

[Blazer7]

It's more likely that their RMA dpt is getting a lot of help from other people from other depts. For instance we know that Colin is not with the RMA dpt at all but he is really involved in all this.

I do not know about the 2+ weeks time frame but given that many people have already received their RMA numbers this doesn?t seem to be the case here. As Colin mentioned in one of his posts, ?For users sending their boards in, RMA has been instructed to treat first priority, and since the hardware change is relatively quick, the turn around time should be a couple of days depending on shipping. ?