When Is Anandtech Going To Expose Gigabyte's Failure To Support Its Products?

[TheBeagle]

Good Morning Everyone.

Here's an excerpt from my latest posting over on the other N680i Thread, which incorporapted a posting from Mr. Lopri's Thread concerning Gary's recent article on the failed Gigabyte N680i boards:

.............................................

Has everyone been reading the other two N680i Threads on the Forum? It seems that Gigabyte's "solution" is to have board owners return the failed boards for a "rework" fix. Now that sounds like the proverbial runaround. What are those board owners supposed to do for a computer during the intervening weeks or months until Gigabyte gets around to installed extra capacitors, etc in that board to accomplished that "fix?"

Quite frankly, I SMELL A RAT! If GB was sincere in wanting to make this whole fiasco right for its customers, it would simply offer them either a straight out upgrade, with cross-shipping (of course secured by a credit card) so that the down time to the customer would be manageable (you can replace a motherboard in a few hours, but the reinstall of the OS and apps will take a fair bit of time), OR a refund of their purchase price as our AU colleague was able to obtain.

But Gigabyte now seems to want to take the failed board back into the bowels of their little workshops and individually rework the board by hand soldering parts onto it. That sure sounds like a bubble gum and baling wire "fix" to me. And remember what comes out of the bowels = Crappola!!

TO GARY & ANANDTECH: May I respectfully suggest that you investigate these reported contacts with the Gigabyte representatives that Colin posted as the regional contact persons. This proposed "resolution" is an even larger nightmare for the N680i board owners. Is this how you (Gary & AT) expected the problem to be resolved?

Could this be GB's latest ploy to be able to say "well, we offered to rework the boards to have them work with a QX6850 processor, But the customers DECLINED OUR OFFER, and therefore WE HAVE NO FURTHER RESPONSIBILITY for this matter?" It sure sounds like that kind of rank crappola to me. If that's where GB is headed, then they have screwed the customers again, and made fools out of Gary and Anandtech! Inquiring minds want to know!
.............................................


Obviously, this posting has direct relevance on this Thread and the other N680i Thread (I will post a copy there as well).

Isn't it at least curious that Mr. Colin has, at least so far, been reluctant to post on this Forum the EXACT terms and conditions of Gigabyte's proposed resolution to this whole debacle? Is the answer to that rhetorical question embedded in the postings concerning the contacts with the specified GB representatives listed above? If a "rework" of the failed N680i board is GB's "fix" to this serious problem, then that's NO SOLUTION AT ALL! What that truly is, is an OPEN INSULT to every N680i board owner, and to Gary and to Anandtech. What that shows is that GB has absolutely NO RESPECT for anyone, and considers the board owners (and others as well) to be idiots. How else can such a ridiculous proposition be viewed?

Me thinks (sadly) the that THE WAR IS FAR FROM OVER!! Best regards and good luck to everyone. TheBeagle

This is really quite infuriating - it makes you want to hurt someone - and that's not a good thing to be feeling

Best regards to everyone. Have a nice day. TheBeagle :beer:

 

[aigomorla]

Originally posted by: jaggerwild

Mr. Editor maybe look really close at the words on the box here?

Text

"supports Intel Core 2 Extreme Quad-core processors", Nobody ever stated 1333FSB Quads, I assume you have an ajenda being here?
Regards all!

Im not trying to be pitting against you guys. I feel your pain honestly. The same crap with my 680i not supporting yorkfield and eVGA making us do a mandatory stepup to support 45nm cores.

The words say quadcore extreme, nothing about 1333fsb quadcore, or 45nm quadcore.

It says 45nm support. There are 3 Quadcore Extreme processors that arent 45nm and 3 that are.

65nm QX6700, QX6800, QX6850 <--- these arent yorkfield.
45nm QX9650, QX9770, QX9775 (this one doesnt really belong here, but it is a QX)


Unless the company explicitly states in the same exact line, support + Quad + (45nm + Yorkfield + 1333FSB) <--- needs one of those three The company has no liability.

Im sorry you guys got raped at the consumer level. But as i said, if you dont want to do business with gigabyte again ever, then dont. But your going to lose a lot of great intel boards they offer.

Also im laughing at the people requesting upgrades instead of repairs. im sorry the 680i is nowhere near worth the value of the present X38 or X48. Yes you paid more, but you guys forget something hugh called a factor of depreciation, expecially when the chipset is outdated.

This is like your P4D EE processor not being able to run on a X38 board so your demanding intel give you a new QX9650 [THIS DOES NOT MAKE SENSE]

When you had the board it did what it promised, abit the rumors of support on intel's yorkfield line was false, the company has covered there asses by not using the top statement i said.

If you dont like gigabyte dont do business with them. If you think you been really wrong, hier a lawyer and get a class action suit against them. Otherwise just go out and buy a new board.

 

[Blazer7]

Originally posted by: eklock2000
http://i162.photobucket.com/al...ck2000/InsideCover.jpg

The board does not support a single 1333 Quad Core. Extreme or other.

 

[aigomorla]

Originally posted by: Blazer7

Originally posted by: eklock2000
http://i162.photobucket.com/al...ck2000/InsideCover.jpg

The board does not support a single 1333 Quad Core. Extreme or other.

but does it support wolfdale? ie E8400? <-- if it doesnt this is where you guys can get the class action.


People im trying to hold off the rants, and try to make you guys go about an action. If you think im not helping at all, let me know, and i'll have lopri remove all my comments.

But i am trying to be as objective as possible and at the same time hold sweden in the middle of this.

 

[Blazer7]

No it does not.

Cpu support list

No need to have your posts deleted. From what I've seen so far this is a very democratic forum. Everyone gets a chance to speak his mind freely.

We are cool.

 

[aigomorla]

Originally posted by: Blazer7
No it does not.

Cpu support list

No need to have your posts deleted. From what I've seen so far this is a very democratic forum. Everyone gets a chance to speak his mind freely.

We are cool.

Then nail them. End of thread.

Forward this thread to a decient lawyer and see if he can get something setup.

Trust me, you guys will have a good case if it doesnt support 45nm.

Edit: actually can one of you guys see if it does indeed say it will support 45nm otherwise you guys have another road block.

Edit 2: no you guys are screwed. Im sure gigabyte has great lawyers so they covered there asses. :T

 

[trexpesto]

Jeez, they are doing what - experimenting on your motherboards as a solution!?? . That company is really really on crack!

 

[dlbetz]

Just Got off the phone with Leo. He said a refund is NOOOOOO. And said they are thinking about trading me to a 48 dq6. They want one more day to think about it. And he was very apologetic about calling so late last night but these are his hours. He was very pleasant to talk to tonight maybe because it was only 1030pm this time. LOL Any ways He said tomorrow morning or night I will hopefully have a concrete answer. Anyone else get a call?

 

[EateryOfPiza]

Wow, sticking extra capacitors on the board? I think I speak for a lot of people here when I say that really freaks me out. The problem is trust. After this, we don't trust Gigabyte anymore. And turning our motherboards into zombie boards really worries us because it is completely non-standard. We don't know what the effects are on our other hardware. We don't know if this solution has been tested thoroughly enough to warrant its safe use with our other hardware. Additionally, this board has EOLed, so we don't know what kind of support we would get with the zombie-board (rev3?).

Re, the trade up program: A lot of us bought this board for gaming rigs, so SLI and Intel extreme processors would be paramount. A trade-in to the x48 chipset would be non-working solution for those of us.

I would ask that Anandtech and Gary try out this solution and see if it works, as well as still be compatible with the Q6600. I ask this because a lot of us won't be upgrading immediately to 1333mhz FSB processors, and will still use the Q6600 until the time and pricing is right. Frankly, I'm curious as to if it would work. If I wasn't moving soon, I would be really tempted to take the plunge. (I'm also curious as to the soldering abilities of the techs. )

I haven't emailed yet, but should I email them to make my views known more directly?

 

[Smitty1705]

WAKE UP GIGABYTE! You need to swap these 680i boards out with an X48-DQ6 or 790iSLI-DQ6 for people! No one is going to accept some 3 week turn around time repair only to see it come back and not work or have more problems after the repair. It's simple, you built something that doesn't do what it was advertised to do. You need to take it back and supply us with what we paid for!
The fact that you ask us to send our boards in for a modification means that you acknowledge that there IS A PROBLEM and it was there from the beginning. If we knew this we would not have bought this board. I don't want the board now, I want what I expected to get!

Why is Gigabyte dragging their feet here?

I have started jumping through the hoops. I spoke to your US rep and gave him my serial number for my board. He spoke to the big guys in Tawain about a trade out only to have them stall about the idea? Where do you really see this heading if you don't make your customers happy SOON?

Smitty

 

[Fallen Kell]

Originally posted by: aigomorla

Originally posted by: Blazer7
No it does not.

Cpu support list

No need to have your posts deleted. From what I've seen so far this is a very democratic forum. Everyone gets a chance to speak his mind freely.

We are cool.

Then nail them. End of thread.

Forward this thread to a decient lawyer and see if he can get something setup.

Trust me, you guys will have a good case if it doesnt support 45nm.

Edit: actually can one of you guys see if it does indeed say it will support 45nm otherwise you guys have another road block.

Edit 2: no you guys are screwed. Im sure gigabyte has great lawyers so they covered there asses. :T

Actually aigomorla, since it specifically states, "Designed for enthusiasts with extreme over-clocking and blistering gaming performance in mind, the GIGABYTE GA-N680SLI-DQ6 features several next generation technologies including FSB1333 support for the record-setting Intel Core 2 Extreme Quad Core processors and NVIDIA SLI-memory technology." See pic Photo of inside cover, and read the first sentence of the first paragraph.

And now look at the CPU support list Rev 2.0 board and Rev 1.0 and show me even ONE 1333 Extreme Quad Core... (please note Intel has only made 2 1333 Extreme Quad cores and they are as follows from the CPU support list):

Intel Core? 2 Extreme QX9650(3.0GHz,12MB) 1333 N/A
Intel Core? 2 Extreme QX6850(3.0GHz,8MB) 1333 N/A

Why do you keep fighting with us over this? We have been dealing with this for over a year, and double and triple checking what we were promised against what we received, and we only received "the shaft" up until the last week or so. The fact that Gigabyte is finally giving in says something, because they don't have a legal leg to stand on.

 

[dlbetz]

Just got off the phone with Leo. He said they approved the exchange to the 48DQ6... Said he would call me tomorrow on how the exchange will take place. Thanks everyone....

 

[chucky2]

Originally posted by: dlbetz
Just got off the phone with Leo. He said they approved the exchange to the 48DQ6... Said he would call me tomorrow on how the exchange will take place. Thanks everyone....

Very good Gigabyte, you are doing what you should have been doing from the very start...taking care of your customers.

Hopefully we can get a few more people who are going through this to post in this thread so us following it can be assured Gigabyte is worthy of our forthcoming purchases...

Chuck

 

[EateryOfPiza]

I just fired off a email asking for a trade-in for a 790i board when it comes out. Hopefully, I'll get somewhere.

 

[loco21]

Originally posted by: dlbetz
Just got off the phone with Leo. He said they approved the exchange to the 48DQ6... Said he would call me tomorrow on how the exchange will take place. Thanks everyone....

Good That is very good news for all of you who have been waiting for so long on this matter and for the people like me that we are just reading from "day one" and watching this,now let's hope that they will do the same for everyone else with this MB.

 

[jaggerwild]

Good Morning all!
As posted on the other thread, I have been contacted by both Mr. Loe and Mr Colin. Leo left a voice mial (as I'm in a rural area farm land USA) no cellular services that are good for this few of people.
Anywho, Colin has made a resonable offer to traid my board in and I'll be taking it.
Mr. aigomorla,
My board is only four months old. Had I known then what I do now things would have been different. Still didn't get what I had paid for was my beef, maybe I'm wrong here? I guess not though..............
I don't think the 790's are worth it, but many SLI buddies are flocking to it like mouths to a flame. I will take a wait and see approach for now on.
Reagards all!
Also anybody who hasn't contacted them I'd suggest doing so now or VERY soon!

 

[Captante]

Great thread & good job AT/Gary Key for coming through in the clutch ... nice to see that my trust hasn't been misplaced for all these years!

And to Gigabyte ... I'll be watching this thread along with MANY others to see if you'll follow through.

 

[dlbetz]

Jaggerwild, What did Mr Colin offer you? The more everyone knows the better we have to bargain with? Where you able to get the 790 board when it comes out?

 

[Glenn]

Wow! I have a contract to build approx 100 systems over the next year. I have already been in contact with Gigabyte trying to get enough boards G33M-DS2R or their replacement (G35 or G45) to cover these builds.

I wasn't aware of all the problems with the Nvidia based Gigabyte boards until Garys article but I have been aware of many problems and laughable solutions Gigabyte has been putting on those who bought the Mercury Watercooled cases with the $300+ rebate! Their "solutions" on that, last I checked was for customers to send in the entire case box, in order to get the rebate. This after not having that in the terms of the rebate to begin with!

Anyway, given the climate of stupidity that seems to exist at gigabyte, I am no longer a customer, although I havent been affected by these issues, I really don't want to deal with a company that treats customers like this! Bye Bye Gigabyte!

Glenn
(member of AT community since 1996!)

***Edit****
I reread my post and am thinking it may not be believable to some, including Gigabyte! So if anyone from Gigabyte reads this, get ahold of Travis Wu at Gigabyte and ask if I have been in contact with him these past 2 months? I am legit, and no longer a customer of Gigabytes!

 

[chucky2]

Originally posted by: Glenn
Wow! I have a contract to build approx 100 systems over the next year. I have already been in contact with Gigabyte trying to get enough boards G33M-DS2R or their replacement (G35 or G45) to cover these builds.

I wasn't aware of all the problems with the Nvidia based Gigabyte boards until Garys article but I have been aware of many problems and laughable solutions Gigabyte has been putting on those who bought the Mercury Watercooled cases with the $300+ rebate! Their "solutions" on that, last I checked was for customers to send in the entire case box, in order to get the rebate. This after not having that in the terms of the rebate to begin with!

Anyway, given the climate of stupidity that seems to exist at gigabyte, I am no longer a customer, although I havent been affected by these issues, I really don't want to deal with a company that treats customers like this! Bye Bye Gigabyte!

Glenn
(member of AT community since 1996!)

***Edit****
I reread my post and am thinking it may not be believable to some, including Gigabyte! So if anyone from Gigabyte reads this, get ahold of Travis Wu at Gigabyte and ask if I have been in contact with him these past 2 months? I am legit, and no longer a customer of Gigabytes!

I'm in the same boat, just not close to 100 boards...and I'm hemming and hawing over whether to reward Gigabyte for their total lack of a reasonable mindset in handling this situation. Now you post about the cases, and it's just one more thing.

To me it sounds like the people who actually authorize and make the ultimate decisions on these warranty issues need to run a check on themselves and ask themselves what's more important: Making it right (not fake right, but really right) with the customer, or trashing their name just to save what is going to be small amounts of money (these products don't cost Gigabyte anywhere close to what we pay for them).

The most, by far, disturbing thing about this is not that one of Gigabyte's boards had an issue (sh1t happens)...it's that we've now had exposed the true mindset of Gigabyte decision makers, and it's frankly worse than one would reasonably imagine. Boards can get replaced...but now future purchases (if we have problems) are still going to have decisions made by these same individuals????

Scary....and that does not lead one to want to buy Gigabyte products or recommend them...

Chuck

 

[eklock2000]

Gigabyte is turning around and supporting many (if not all) of the 680i customers. It did take some concerted effort to get them to respond, but most of us are getting individual attention now. Let's hope this fiasco has a lasting effect on their customer service policies.

EK2K

 

[Smitty1705]

I also got a call from Leo from Gigabyte confirming that they will swap out the 680i board with the GA-X48-DQ6 board. They aren't sure on the details as far as shipping the boards back and forth but he will contact me once they figure that out. I really hope they just take credit card info and ship us new boards and credit us back once they get our boards. I'm obviously going to send it insured and require a signature just to cover my butt.

I will let you know when I get anymore details. I tried calling Leo this morning to get more details about a possible 790i trade in or shipping details but I wasn't able to get in touch with him.

Smitty

 

[jaggerwild]

Originally posted by: Glenn
Wow! I have a contract to build approx 100 systems over the next year. I have already been in contact with Gigabyte trying to get enough boards G33M-DS2R or their replacement (G35 or G45) to cover these builds.

I wasn't aware of all the problems with the Nvidia based Gigabyte boards until Garys article but I have been aware of many problems and laughable solutions Gigabyte has been putting on those who bought the Mercury Watercooled cases with the $300+ rebate! Their "solutions" on that, last I checked was for customers to send in the entire case box, in order to get the rebate. This after not having that in the terms of the rebate to begin with!

Anyway, given the climate of stupidity that seems to exist at gigabyte, I am no longer a customer, although I havent been affected by these issues, I really don't want to deal with a company that treats customers like this! Bye Bye Gigabyte!

Glenn
(member of AT community since 1996!)

***Edit****
I reread my post and am thinking it may not be believable to some, including Gigabyte! So if anyone from Gigabyte reads this, get ahold of Travis Wu at Gigabyte and ask if I have been in contact with him these past 2 months? I am legit, and no longer a customer of Gigabytes!

Mr. Glenn,

I woulds ask that you contact Mr. Colin and if need be start a new thread as he has and is very helpful.
I do hope you reconsider though it took some time for them to help us out as said about the 680i it truly was a doomed board from the start.
Also I hear nothing but great stuff about there Intel line up of mainboards.
Regards!

 

[jaggerwild]

Originally posted by: dlbetz
Jaggerwild, What did Mr Colin offer you? The more everyone knows the better we have to bargain with? Where you able to get the 790 board when it comes out?

Good Morning Mr. dlbetz,

He asked if I would like the X48DQ6, I said send it......Have to talk to LEO now and I work evenings so I'll call him on my break time. Work till midnight my time.
Regards!

 

[dlbetz]

jaggerwild, Thanks for the update... So it seems noone has been offered the 790 when it comes out. My guess because it will probally be around the same price as the asus board. Ouch... thats alot of $$$.