"Well, when I was in customer service I never worked off tips.. does that mean I would of worked harder if I did? So maybe i'm not expected to please the customer just because they aren't tipping me"
Uhmm . . . Jfall, do you realise that your statement actually acts counterproductive to your argument? It rather favours the other argument. Perhaps it is because there's no tip that customer service reps don't give a **** how they treat customers. Alternatively, sales reps and fitness trainers, for instance, are paid by commision, so there's the incentive to do well in order to win customers.
Uhmm . . . Jfall, do you realise that your statement actually acts counterproductive to your argument? It rather favours the other argument. Perhaps it is because there's no tip that customer service reps don't give a **** how they treat customers. Alternatively, sales reps and fitness trainers, for instance, are paid by commision, so there's the incentive to do well in order to win customers.