what's worse, bad support or bad website (for DIY's)?

[blurredvisionx]

What I mean by this is for those who call a number to try to a get a problem fixed, or those who go to the website to try to find answers to their questions, which is worse, bad tech support or an ugly, un-navigational website? Since I pretty do all troubleshooting myself, I beleive the website has to be of top quality.

 

[JaiKnight]

Well, I guess it depends, are you troubleshooting for a company (eg. you work as Tech support) or just at home? If it's at home, I'd usually check websites first, so it's probably better if that's more useful. If at work I'd prefer better support because companies usually have an account with a company, like Dell (it's nice when your parts are shipped in the next day )

 

[ItsmeItsme]

they all suck if you need support you don't need a computer

 

[Pretender]

It depends on what you need. Technical specs, drivers, or known issues are best found at a website. I've never called tech support because most of them are just trained drones who probably would just tell me to do things that I've already tried at least twice.