What's the deal with paypal now?

[Damon]

Hi Red Dawn,

I'm always prepared, but we did just receive 90 million in financing

Many of the issues surrounding not having access to funds had to do with account restrictions, which are extremely rare (the reasons why an account can be restricted can be found in our terms of use). Account restrictions are dealt with quickly (in most cases) provided that the user helps us with the information requested to get it lifted.

Issues related to transactions, unless there is a larger problem at hand, are dealt with on an individual "pending reversal" basis and this is generally related to charge backs. As long as users follow the guidelines of the Seller Protection Program...they will not be held liable for charge backs.

We have some cool features coming out soon and I would invite you all to check out the PayPal Shops(one of the newer ones and it will be expanded in the future).

 

[Damon]

Hi Fourtwenty,

Giving us your bank account does not give us access to withdraw funds in the event of a dispute or receipt of fraudulent funds. Information on this can be found on the web site in the TOU (charge backs). You can protect yourself from charge backs, if you are a domestic user, by following the details of the Seller Protection Program (not extended to international accounts).

I am not following how a balance payment is converted into a credit card payment for any user. You are more than welcome to send me an example to damon@paypal.com. The only time this would happen is if part of a payment was funded via credit card (the credit card is the trigger at classifying payment sourcing).

 

[fourtwenty]

Maybe I'm wrong, but I'm sure I've heard stories on this very BB about persons who accepted a payment through paypal, shipped and item to an idividual and then after the card was determined to be stolen, took the money back from the individual (I'm not sure if the money was taken back off their CC or bank account). I don't agree with that at all. I think it should have been paypal's responsibility to ensure that the card was not used fraudulently before allowing it to be processed. As a result the individual lost out on the item he was shipping.

At any rate, see your mail.

 

[BowDown]

fourtwenty

Check this thread...

http://forums.anandtech.com/messageview.cfm?catid=38&threadid=370995

That explains the otherside of PayPal...

 

[fourtwenty]

cool, thanks for the link

 

[computer]

It seems Damon @ paypal really gets around trying to do damage control. We have been shafted by them numerous times as well as thousands of others. You're lucky if you're not one of them, and they CANNOT be trusted and are NOT fraud protected. When someone sends you funds, they think it's YOUR responsibility to verify them, to check them out, (like we all have an FBI or CIA database at our disposal), and some time later, in some cases even MONTHS later, long after you've sent the goods to them, you get the funds STOLEN from your painpal account by PP, because this person sent you 'fraudulent' funds. They blame YOU for everything. Check these out, you won't believe it. (There are MANY threads at that first site, just do a search).
One
Two
Three
Four

 

[tm37]

Ok first of I DO NOT work for nor have any money invested in paypal, About a year ago I was selling some items on e*ay. I read the paypal terms of service and ELECTED NOT TO USE THEM. Why because the main risk of taking a Credit Card is FRAUD. While paypal attempts to prevent it(more so than any other merchant service) The chance to get ripped off is still there. Sorry but PAYPAL did not rip you off, THE BUYER DID!!! You were a VICTIM of credit card fraud. Just like when someone uses a stolen credit card at SEARS. Paypal puts the liability on you the seller. I decided not to use it and typically will only accept money orders. I have lost out on a few sales do to that. And even was going to set up an account and ASSUME the risk. Any merchant that accepts credit cards or check or even money orders is a risk to be defrauded. To lay the blame on Paypal because you did not read the terms of service is truely ignorant. GROW UP. It is not your fault, however by choosing to reap the rewards of accepting CCs you also must assume the risks. Perhaps you learned something, DON'T USE ANY SERVICE WITHOUT READING AND UNDERSTANDING THE TERMS OF SERVICE.

 

[WhiteWonder]

I havn't noticed paypal charging me anything, but then again I havn't been using it that long. But for the times I have used it, it has been good to me

 

[DoobieOnline]

Yeah, I just had to become a premier member to accept a payment and got charged just under $5 for the the deal. Not thrilled with it, but Paypal has been good to me so far and it makes it ultra-convenient to send and receive payments. No complaints - yet

 

[LukFilm]

I'm using Paypal for about six months and they've been good to me!

 

[zayened]

i, too, have not been having a problem with paypal until recently...
It won't let me do a direct transfer from my bank account to the seller of an item I am paying for. I always have to use the debit card of that account, in which I always end up getting charged by the seller for doing so (the CC fee). I have been able to use this feature in the past, but recently (past 3 weeks) have not been able to do this. Has anybody else had this problem, and if so, did you fix it and how? Please let me know...thanks.

 

[tigger80]

paypal is cool, i hope they don't go under like the rest of the wannabes

 

[ghouldini]

I had a bare basics user account that I opened last summer which I only used twice to buy something. Since the 2 deals, the credit card # left with them got stolen (unknown who did it, still, because CC company is giving runaround about details)(not likely because of PayPal though). So we had to cancel the card. We have not updated our PP account with the new # yet, since we haven't needed it. Anyway, my mother uses the computer to play at Bingo sites, and wins $$ at them. They usually send out a check when the total $ won gets to a certain level. Now they made a change and are going to pay out using PayPal.
My question is, with the stuff about crediting PP account $ to CC not happening anymore ??, how would we get the Bingo $ paid to us? We do NOT want to give them out bank account info. We use Mastercard as the CC for the account. I figured, to pay us when the bingo place pays up that they would just credit it to the CC #. But if they don't do that now, what then? Would they send a snail mail check??

 

[Damon]

Hi ghouldini,

Users that want to withdraw via check that have not confirmed a bank account or credit card on file can fax over information to the account review department to settle identity. The email alias for questions is----checkwithdrawal@paypal.com (if memory serves correct). No PO boxes are allowed for check withdrawal.

 

[Damon]

Hi zayened,

Are you having issues adding funds to your PayPal account or are you having issues using a debit/charge card? I couldn't really get the concern out.

 

[Damon]

Hi computer,

Accepting credit card payments through any source always carries the risk of being fraudulent. I also advised users how to protect themselves from charge backs and how to identify possible fraud (such as someone from Indonesia, Russia, etc. offering to make payment). Users can eliminate their liability by following a few simple steps and I keep reinforcing it so you don't have to worry about being out anything.

Charge backs are also a consumer right. If you keep the documentation (shipping,etc) we have the tools to refute the claim.

 

[zayened]

paypaldamen,
the problem is sending money from my account (eft). It tells me that it isn't currently available...

 

[Damon]

Hi Zayened,

Can you shoot me your information to damon@paypal.com? It is hard for me to figure out what the issue could be without looking at the account information. Please send me any error messages as well.

 

[zayened]

the error message is as follows...
We are unable to provide you with instant transfer at this time. Please try to make your payment again using eCheck. To do this, please click the "More Payment Options" link on the payment confirmation page.

 

[BarMan]

I think PayPal's alright
but Achex.com is WAY better!
This is mainly because it's
an actual BANK TRANSFER!
No freakin' middle man, just
cash to cash! Even shows up on
online and offline bank statements.

I've had 2 deals with Achex.com
because I give a special discount
for that type payment! you should
check it out really!

 

[RandyHarris]

Paypal used to be really good, now its barely ok.

 

[ghouldini]

Paypaldamon: Thanks for the info. But if we do update the current account with the new CC#, can those bingo payements be credited to the CC # ???

 

[howste]

Hey Paypaldamon, I have a question for you regarding the "Confirmed Address" deal. I have a Verified Premier account set up using my bank account. I have never used, nor do I plan to use, a credit card with it. Because of this it isn't possible for me to have a Confirmed Address for sellers to ship to. If the Confirmed Address is supposed to protect against credit card fraud, why do the people I send money to get that nasty message when it's not even possible for me to send credit card funds? Also, why can't my bank account address be used as my Confirmed Address? This has really bugged me ever since they started doing it. LMK!

 

[Damon]

Hi ghouldini,

No, current credit card company rules prevent us from crediting funds in a PayPal account to a credit card.

 

[Damon]

Hi Howste,


There is no way around this at the moment, but we are looking into it. I will explain the why---

The credit card passes an address verification check that is to match the information the credit card company has on file relative to the address. The physical address has been confirmed by the billing address of the credit card. The confirmed address is the one that matches the information on file with the cc company (the logic being that a fraudster is not going to buy goods and send them to the house of the person they are ripping off---and that is why shipping to the confirmed address is part of the Seller Protection Program)

The bank account verification has supported the identity, but it does not necessarily mean there is a match with the street address provided by the individual. No street address has been confirmed---only that the individual's identification matches the routing transit and bank account numbers.