Phone support for Cisco wireless (TAC) is not spectacular but the return process is fantastic. At least if your a re-seller. Usually a 3 day turnaround. Frankly out of the entire time Cisco had sold 802.11b stuff, since they bought out Aironet, I could count on one hand the times I had to actually call Cisco about any problems. This installing well into the low to mid triple digits of AP's and Bridges, and god knows how many client cards. Well over a thousand. Incredibly high quality gear, above and beyond the range and throughput advantage they have on the rest of the 802.11b class. But again, just out of reach for the average joe and not worth the benefits. Enterprise hardware.