<< do you guys understand the concept of dollar cost averaging, im sure wal mart has thought of this situation but doesnt care because:
1) When the guy returns the game and doesnt get too many hassles, hes more likely to shop there because of good customer service, will enable them to get more then a measly $20 from him
2) On average they wont take a hit on returns because in the long run they will have sold more items to those customers ( ie while he was there he decide to just pick up the sock and batteries that he needed and grabbed a pack of gum and some soda as he left) >>
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3) He has good potential to tell his family and friends ( i just bought some shoes from famous footwear, one of the stichs came out and i need to exchange them when i arrived there was a nother great sale on so i wanted to return them and get in on the better deal (it was past the return date) but the manager came out and said no problem. I got a 2 brand new pairs of shes with only an additional cost of $20) Look i told my firends , family, and now you guys you dont think thats good for business at all, i will always shop there because they gave me great service. >>
It was acceptable because you reached an agreement after a negotiation. Wal*Mart might not care too much over $20, but I am in no way saying what the original poster is doing is okay. Some people who think it's ok to screw someone else for their cause will continue to do such thing and such expense is calculated in management, but so is the cost of thefts and vandalism.