Whats a good helpdesk system?

[arod]

I want something that people can login to and submit a support ticket.... I needs to ask the Name, Room, Building, Description of Problem. Then it will send me an email telling me there is a new support ticket and allows me to reply with when I will be able to come fix it.... Thats pretty much the gist of what I need it to do... Anybody have a reccomendation if there is a prog like that or will I need to write it?

 

[wyvrn]

I used anything from Lotus notes and email to Vantive using an Oracle backend. Any of them will work, it just depends on how much you want to spend and how many features you want it to have. For the purpose you have stated, I would make a form on a secure internal webpage. You can set it up to accept logins and use the "submit" button to email you and perhaps add the ticket into a database somewhere.

 

[arod]

http://www.liberum.org/demo/rep/

I found this... looks to be pretty close to what I want. anybody have experince with this system?

 

[n0cmonkey]

Wrong forum.

 

[wyvrn]

From the readme.txt for that software:

Liberum Help Desk support three different types of "intermediaries" to send mail: CDONTS, ASPEmail,
JMail, and ASPMail.

Don't you mean 4 types?

Extrack the zip file to a...

What's Extrack? I hope the software has less mistakes than the readme file 🙂

Originally posted by: arod
http://www.liberum.org/demo/rep/

I found this... looks to be pretty close to what I want. anybody have experince with this system?

 

[Mutilator]

We use Track-It! at work.

 

[ATLien247]

Several of my past employers have used Remedy...

 

[IcePhoenix]

Originally posted by: Mutilator
We use Track-It! at work.

Thats what we use. Idiot proof, could be better though.