*WhatEver* you do *Don't* buy a Sapphire! WithOUT *knowing* Their RMA Process costs $15

[jim1976]

Originally posted by: thefonz
Are you kidding me? Free RMA service is not a right by any means in consumer electronics or products, just because you expect does not mean you get it!

LOL go try and demand your supposed right as a customer to a place like tiger direct and you'll get laughed at. It's your responsibility as a consumer to know what your warranty is, and if the warranty is crap, its simple, don't but from that shop or company.

You choose where you spend your money and just because 1 company offers better service does not mean that every company has to offer the same service. Your ego of entitlement does not work in a free market.

My point is that your shouldn't say a company like sapphire fu*ked you, when you fu*ked yourself.

You sure sound like a Sapphire Tech to me..
Of course it's my responsibility to check everything before I buy..
But that doesn't negate the fact that I will not claim better services and wait for the divine enlightenment to help me out when I'm being fvcked..
PPL should realize their purchasing power and demand better services.. Especially in a free market where the competition is rough..

 

[ronnn]

Originally posted by: apoppin
And i wrote this to Sapphire:

this is my SECOND ticket request

the first is:
http://www.sapphiretech.com/en/support/...72S53102G1-15972S53102G5653017S53102G2

You asked me to contact tech@althonmicro.com

id and they want $15 just to start the RMA process.

that is extortion and there is nothing on the box that tells me i have to pay for RMA "service"

on a $250 Sapphire with a 2 year warranty that failed on day 31?

an AGP Sapphire x1950p that is well KNOWN to have a very high defective rate

absolutely ridiculous

is there another way to avoid this fee by using another RMA method?

if not, i'd like to let you know that i AM starting as many threads in as many forums as possible in the English Tech World to *inform* everyone of your awful Sapphire RMA policies.

Sincerely,
apoppin

Link to well known defective rate? And are the threads going to be about the rma policy - which is fair (and will warn others to buy at reputable shops) - or the poor quality of the cards and replacement cards? Really this is mainly fos - we have all bought things that don't work - lets see what Sapphire gives you before hearing about the huge moral loss you have suffered.

 

[apoppin]

Originally posted by: ronnn

Originally posted by: apoppin
And i wrote this to Sapphire:

this is my SECOND ticket request

the first is:
http://www.sapphiretech.com/en/support/...72S53102G1-15972S53102G5653017S53102G2

You asked me to contact tech@althonmicro.com

id and they want $15 just to start the RMA process.

that is extortion and there is nothing on the box that tells me i have to pay for RMA "service"

on a $250 Sapphire with a 2 year warranty that failed on day 31?

an AGP Sapphire x1950p that is well KNOWN to have a very high defective rate

absolutely ridiculous

is there another way to avoid this fee by using another RMA method?

if not, i'd like to let you know that i AM starting as many threads in as many forums as possible in the English Tech World to *inform* everyone of your awful Sapphire RMA policies.

Sincerely,
apoppin

Link to well known defective rate? And are the threads going to be about the rma policy - which is fair (and will warn others to buy at reputable shops) - or the poor quality of the cards and replacement cards? Really this is mainly fos - we have all bought things that don't work - lets see what Sapphire gives you before hearing about the huge moral loss you have suffered.

it is *all about* the RMA process

the rest is *fluff*

ignore it

i know they probably will

[you can get a *feel* for the defective rate of the Sapphire x1950Pos by visiting their forums ... ok ... more 'fluff']

 

[BassBomb]

$30 USD if your canadian WTF is that!!!

so if you are in canada you hvae to double the price, not to mention its not easy to suddenly switch cdn dollars into usd (just for that ******)

wow!!

Luckily I haven't had to RMA my bfg 6600GT.. my buddy RMA'd his twice and had ZERO problems (they paid to ship too)

 

[ronnn]

Originally posted by: apoppin

it is *all about* the RMA process

the rest is *fluff*

ignore it

i know they probably will

[you can get a *feel* for the defective rate of the Sapphire x1950Pos by visiting their forums ... ok ... more 'fluff'][/quote]

Quit spreading fud than. Really I believed you about the iq stuff and now this crap - none of it is believable anymore. Not even sure if you actually own a computer. (a little extra fluff)

 

[imported_thefonz]

Originally posted by: jim1976

Originally posted by: thefonz
Are you kidding me? Free RMA service is not a right by any means in consumer electronics or products, just because you expect does not mean you get it!

LOL go try and demand your supposed right as a customer to a place like tiger direct and you'll get laughed at. It's your responsibility as a consumer to know what your warranty is, and if the warranty is crap, its simple, don't but from that shop or company.

You choose where you spend your money and just because 1 company offers better service does not mean that every company has to offer the same service. Your ego of entitlement does not work in a free market.

My point is that your shouldn't say a company like sapphire fu*ked you, when you fu*ked yourself.

You sure sound like a Sapphire Tech to me..
Of course it's my responsibility to check everything before I buy..
But that doesn't negate the fact that I will not claim better services and wait for the divine enlightenment to help me out when I'm being fvcked..
PPL should realize their purchasing power and demand better services.. Especially in a free market where the competition is rough..

Bottom line is this guy is spreading FUD to try and get his 15 bucks back. HE even admits it in his rma request

"if not, i'd like to let you know that i AM starting as many threads in as many forums as possible in the English Tech World to *inform* everyone of your awful Sapphire RMA policies."

and people believe this TOOL?

Does not matter if the company is EVGA, BFG or sapphire, i would call him out on it.

 

[apoppin]

Originally posted by: thefonz
Are you kidding me? Free RMA service is not a right by any means in consumer electronics or products, just because you expect does not mean you get it!

LOL go try and demand your supposed right as a customer to a place like tiger direct and you'll get laughed at. It's your responsibility as a consumer to know what your warranty is, and if the warranty is crap, its simple, don't but from that shop or company.

You choose where you spend your money and just because 1 company offers better service does not mean that every company has to offer the same service. Your ego of entitlement does not work in a free market.

My point is that your shouldn't say a company like sapphire fu*ked you, when you fu*ked yourself.

it is my *right* to inform as many people as possible so they don't have to duplicate my experience with Sapphire

and we aren't talking some little shady e-tailer like T-D ... we are talking about the Number 1 Partner of ATi ... who - unlike ATi - EXTORTS money to make a RMA process
:thumbsdown:

thanks for reminding me ... i'll fire off an email to AMD also

 

[ronnn]

Originally posted by: BassBomb


Luckily I haven't had to RMA my bfg 6600GT.. my buddy RMA'd his twice and had ZERO problems (they paid to ship too)

OMG twice!! Better start a thread or two. And I agree $30 in Canada would keep me from Sapphire - unless I was buying at ncix. As far as free shipping - is a nice feature - likely worth about $3 in actual money saved on average card. Likely pay for it up front though. A good warranty is nice - but a very cheap card can be worth the risk.

 

[nullpointerus]

Originally posted by: apoppin
And i wrote this to Sapphire:

this is my SECOND ticket request

the first is:
http://www.sapphiretech.com/en/support/...72S53102G1-15972S53102G5653017S53102G2

You asked me to contact tech@althonmicro.com

i did and they want $15 just to start the RMA process.

that is extortion and there is nothing on the box that tells me i have to pay for RMA "service"

on a $250 Sapphire with a 2 year warranty that failed on day 31?

an AGP Sapphire x1950p that is well KNOWN to have a very high defective rate

absolutely ridiculous

is there another way to avoid this fee by using another RMA method?

if not, i'd like to let you know that i AM starting as many threads in as many forums as possible in the English Tech World to *inform* everyone of your awful Sapphire RMA policies.

Sincerely,
apoppin

Well...if I were a tech. rep. who had just received an angry email from some dude calling him/her/it-self "apoppin," I'd be shaking in my boots.

 

[apoppin]

Originally posted by: ronnn

Originally posted by: apoppin

it is *all about* the RMA process

the rest is *fluff*

ignore it

i know they probably will

[you can get a *feel* for the defective rate of the Sapphire x1950Pos by visiting their forums ... ok ... more 'fluff']

Quit spreading fud than. Really I believed you about the iq stuff and now this crap - none of it is believable anymore. Not even sure if you actually own a computer. (a little extra fluff)[/quote]

no fud

there is a difference between fud and fluff

and there are some ati fanboys that are as bad a nvidia fanboys

 

[imported_thefonz]

Originally posted by: apoppin

Originally posted by: thefonz
Are you kidding me? Free RMA service is not a right by any means in consumer electronics or products, just because you expect does not mean you get it!

LOL go try and demand your supposed right as a customer to a place like tiger direct and you'll get laughed at. It's your responsibility as a consumer to know what your warranty is, and if the warranty is crap, its simple, don't but from that shop or company.

You choose where you spend your money and just because 1 company offers better service does not mean that every company has to offer the same service. Your ego of entitlement does not work in a free market.

My point is that your shouldn't say a company like sapphire fu*ked you, when you fu*ked yourself.

it is my *right* to inform as many people as possible so they don't have to duplicate my experience with Sapphire

and we aren't talking some little shady e-tailer like T-D ... we are talking about the Number 1 Partner of ATi ... who - unlike ATi - EXTORTS money to make a RMA process
:thumbsdown:

thanks for reminding me ... i'll fire off an email to AMD also

HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

EDIT: and they don't extort anything from you, you can choose to pay the 15 bucks or not, you should look up the meaning of extort.

 

[nullpointerus]

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

 

[imported_thefonz]

Originally posted by: nullpointerus

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

 

[happy medium]

There is lots of companies that do this. They put in bold print "LIFETIME WARRANTY".
You goto rma it and they tell you, "don't forget to include restocking fees" oh one more thing " it's only life time warranty for certain pieces of the equipment". The things they don't want you to know are in real small print or put in a sentence in some tricked out way.
These companies must swallow some of the loss for giving us a DEFECTIVE PRODUCT!
Why should I pay a restocking fee? Is it my fault the product sucked? Why should I pay for shipping? WAS it my mistake? NO!!

Once I had a VIEWSONIC monitor go bad they sent me a new monitor and a new box to ship the broken monitor back. I told them i'm not paying for shipping. Thats the way it should be done. It's there defect LET THEM PAY FOR IT!

I'm with ya Apoppin

 

[happy medium]

Originally posted by: thefonz

Originally posted by: nullpointerus

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

Iv'e read some of your posts. You and Ronnn are worthless anyway. See ya!

 

[jim1976]

Originally posted by: thefonz
you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

Do that plz.. Let us the "ignorant" continue our conversation :disgust:

 

[apoppin]

Originally posted by: thefonz

Originally posted by: nullpointerus

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

why bother ... you didn't say anything other than agree with big business' having a "right" to screw their customers

miss you ... and i *hope* you get screwed and laughed at - just as you are doing at me for making an innocent mistake - buying a sapphire product

the fault lies with them

and you are a bigger TOOL

 

[happy medium]

Originally posted by: apoppin

Originally posted by: thefonz

Originally posted by: nullpointerus

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

why bother ... you didn't say anything other than agree with big business' having a "right" to screw their customers

miss you ... and i *hope* you get screwed and laughed at - just as you are doing at me for making an innocent mistake - buying a sapphire product

the fault lies with them

and you are a bigger TOOL

Thats the first time I've seen you post with no or

 

[apoppin]

Originally posted by: happy medium

Thats the first time I've seen you post with no or

i'm a little irritated right now ... both with stupid sapphire RMA policies and the braindead ati apologists who will defend ati and it's partners to the death

 

[Keysplayr]

Wow. I always thought Sapphire was a pretty solid company. I mean, just ask the thousands of Sapphire owners here on AT. Appopin may be overly emotional about this and should have gone through proper channels (up the food chain in Sapphire management) before condemning them in public forums.

While I agree the 15.00 processing fee is ridiculous, you should have given Sapphire a bit of a chance before trying to drag them through the mud publicly.

And ronnn and theFonz????? Appopin may be over the top here, but his basic point underneath all the "fluff" mentioned here is perfectly valid. Card has a two year warranty from the manufacturer. Says so on ZZF's sight. It does not say there would be a 15 dollar processing fee (30 dollars if you live in canada) in order for you to actually get an RMA. So, you guys are just addressing the fluff here, not the actually underlying point. Do so.

 

[apoppin]

Originally posted by: keysplayr2003
Wow. I always thought Sapphire was a pretty solid company. I mean, just ask the thousands of Sapphire owners here on AT. Appopin may be overly emotional about this and should have gone through proper channels (up the food chain in Sapphire management) before condemning them in public forums.

While I agree the 15.00 processing fee is ridiculous, you should have given Sapphire a bit of a chance before trying to drag them through the mud publicly.

And ronnn and theFonz????? Appopin may be over the top here, but his basic point underneath all the "fluff" mentioned here is perfectly valid. Card has a two year warranty from the manufacturer. Says so on ZZF's sight. It does not say there would be a 15 dollar processing fee (30 dollars if you live in canada) in order for you to actually get an RMA. So, you guys are just addressing the fluff here, not the actually underlying point. Do so.

thanks, Keys

as to waiting and giving them a chance ... screw them ... it is a *BAD* policy ... PERIOD ... and when someone gives me crap instead of honoring their "warranty", i tend to return the favor.

People need to *know* about this horrible RMA process .. damn the consequences .. it wasted already $250 for a now dead after 30 days video card ... and now they want me to throw another $30 into a black hole?

What assurances it won't fail again within a short time... another $30 RMA?

i think ATi's Number One Partner Ought to Stand Behind their Product [period]

--if not, Fsck them.

EDIT: go thru *what channels* ?

All you get is a *ticket* and orders to contact Sapphire's Henchmen who then order you to fork over $15 BEFORE they even START the RMA process ... so i mail them the money order and they get it and THEN give me a RMA number

How screwed up is that?

 

[Paratus]

Boy there sure are some folks here who just can't wait to take it in the keester from some of these companies.

Hope Saphirre caves.

 

[imported_thefonz]

Originally posted by: apoppin

Originally posted by: thefonz

Originally posted by: nullpointerus

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

why bother ... you didn't say anything other than agree with big business' having a "right" to screw their customers

miss you ... and i *hope* you get screwed and laughed at - just as you are doing at me for making an innocent mistake - buying a sapphire product

the fault lies with them

and you are a bigger TOOL

well im back

big business is not screwing you appopin, if you read the warranty it probably states somewhere that there will be shipping fees involved, your screwed in the head if you think by buying a product, thinking that all warranty agreements are the same, and involve free shipping.

I'm not laughing at you, I'm just trying to prove a point that the responsibility is with the consumer, and that you have no right to try and publicly denounce a company for something you where never entitled to in the first place.

The fault lies with you

buy from the egg free rma service

lesson learned

 

[evolucion8]

My card is a Sapphire one and still running like a Charm, but in that time Sapphire was one of the best card manufacturers and the cheapest one, currently their cards feels cheap and many of them are troublesome, what can you expect for example a Sapphire Radeon X1950PRO 512 which cost a whole lot less than the same card made from a different manufacturer? Too good to be true. That's why I read forums like the ones found in Newegg to see how many DOA exists, for now the best and fastest Radeon X1950 AGP is the HIS Radeon X1950PRO 256 with the custom cooler which is dual slot, it is factory overclocked and have no issues, but the 512MB version has some issues, Powercolor version works good but the first revisions came with a resistor defect close to the fan. I'd prefer to spend the 15 bucks on the card, fix it and then sell it to somebody else and buy another X1950 PRO from another manufacturer, the GeForce 7800GS simply is not convincingly enough for my tastes, seen many benchmarks in the web like in Anandtech.com that even the X850XT outperforms it in the 60% of the games and benchmarks (Except 3DMark06) (At stock of course). My card performs about the same (Though the RAM timings in my card are tighter but the GPU clock is near it's limits, overclocking sucks here hehe). Simply the X1950PRO is up to 30% average faster than any X850XT or 7800GS and that can be more depending of the game scenario. Overclocking a 7800GS simply will put it on par with a stock X1950PRO in many (Not all) game scenarions, so overclocking a X1950PRO will put you in the same league as the 7950GT (at stock is already close to it anyways) which smokes the 7800GS.

 

[apoppin]

Originally posted by: thefonz

Originally posted by: apoppin

Originally posted by: thefonz

Originally posted by: nullpointerus

Originally posted by: thefonz
HAHAHAHAHAHA you just proved my point, just because you expect a free rma service does not mean your should get it, unless it is implied and advertised by the company selling the product, or the product company itself.

Again

Your ego of entitlement does not work in a free market.

That would make some sense if they were advertising RMA policies as some form of competition, but they're just screwing customers who everyone knows will just automatically assume there's no hidden fee for an RMA ticket number. Shipping is another matter.

you should read my posts in this whole thread, im not posting in here anymore, people just spreading FUD

why bother ... you didn't say anything other than agree with big business' having a "right" to screw their customers

miss you ... and i *hope* you get screwed and laughed at - just as you are doing at me for making an innocent mistake - buying a sapphire product

the fault lies with them

and you are a bigger TOOL

well im back

big business is not screwing you appopin, if you read the warranty it probably states somewhere that there will be shipping fees involved, your screwed in the head if you think by buying a product, thinking that all warranty agreements are the same, and involve free shipping.

I'm not laughing at you, I'm just trying to prove a point that the responsibility is with the consumer, and that you have no right to try and publicly denounce a company for something you where never entitled to in the first place.

The fault lies with you

buy from the egg free rma service

lesson learned

too bad

and your HAHAHAHAHA sure gave you away as NOT laughing at me

and your 'point' is lost on sane people

--show me where there are fees for Sapphire warranty service advertised - ANYwhere

you talk big . ... but that's all

and after 1 year - with NewEgg - i'm still stuck with Sapphire's GARBAGE rma policy

Big Business isn't screwing me ... Sapphire is and your cheering them on

i can't help but hope it happens to you