What to do with Ebay psycho?

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SONYFX

Senior member
May 14, 2003
403
0
0
I sold a mp3 player to this guy in France, the player works perfectly but now he is sending me this email lying about the player not working. If the player is not working how can he hear the "sound". I mean what's the best he can do? This guy has already kept buggin me with email even before the player is shipped.

Here's what he wrote:

"i have receibved the player and it doesn't work the sound is horrible, i want to be refund, i would prefer An amicable arrangement before to begin legal procedures, i wait your answre impatiently cordially. "


 
sixone

sixone

Lifer
May 3, 2004
25,030
5
61
Give him a refund - after you get the player back in the same condition you sent it out in.
 
rudder

rudder

Lifer
Nov 9, 2000
19,441
86
91
ignore him. If you really want to consider a refund then have him ship it back first. Anything less you can send his email to the spam box.
 
MustangSVT

MustangSVT

Lifer
Oct 7, 2000
11,554
12
81
Originally posted by: SONYFX
I sold a mp3 player to this guy in France, the player works perfectly but now he is sending me this email lying about the player not working. If the player is not working how can he hear the "sound". I mean what's the best he can do? This guy has already kept buggin me with email even before the player is shipped.

Here's what he wrote:

"i have receibved the player and it doesn't work the sound is horrible, i want to be refund, i would prefer An amicable arrangement before to begin legal procedures, i wait your answre impatiently cordially. "
Click to expand...


ask him to ship it back on his cost.

refund him with your shipping cost out as well.
 
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DBL

Platinum Member
Mar 23, 2001
2,637
0
0
Normally, I would request that the person send it back at their expense and refund them their payment minus all fees (listing, shipping) and re-list it. However, if the first or second correspondence from them threatens "legal procedures", I?d probably tell them to shove it.


 
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darkswordsman17

Lifer
Mar 11, 2004
23,444
5,850
146
What legal options does the guy even have? To me it sounds like he just doesn't think it sounds good (probably put horrible bitrate uber crappy mp3s or something on it and then cranked the volume as loud as it would go).

You're not running a try before you buy service.
 
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SONYFX

Senior member
May 14, 2003
403
0
0

Does Ebay require that I have to refund? I don't want to since the player is new.
 
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RaiderJ

Diamond Member
Apr 29, 2001
7,582
1
76
Originally posted by: DBL
Normally, I would request that the person send it back at their expense and refund them their payment minus all fees (listing, shipping) and re-list it. However, if the first or second correspondence from them threatens "legal procedures", I?d probably tell them to shove it.
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Agreed
 
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RabidMongoose

Lifer
Aug 14, 2001
11,061
0
0
So is it broken or does he just not like the sound quality of the item? If it's new then why doesn't he just contact the manufacturer or warranty provider?

And he's in France and going to begin legal procedures for an MP3 player to a person (presumably) thousands of miles away on an entirely different continent?
 
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DBL

Platinum Member
Mar 23, 2001
2,637
0
0
Originally posted by: SONYFX

Does Ebay require that I have to refund? I don't want to since the player is new.
Click to expand...

Give a link to the auction. I think you should be fine unless you stated something such as "satisfaction guaranteed" or something similar.

Also, if you do come to an agreement, make sure that you receive and inspect the player before you refund his money. He could ship you a box of rocks.

 
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stag3

Diamond Member
Feb 7, 2005
3,623
0
76
yea eff him, he's in france
or better yet tell him to ship you the player back
then tell him you have a friend in france who owes you money, you have the cashiers check forwarded to him, he deducts the amount of the player he bought and wires you the difference :)
 
DaTT

DaTT

Garage Moderator
Moderator
Feb 13, 2003
13,295
121
106
I would assume he just doesn't like the song that he put on.
 
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RobCur

Banned
Oct 4, 2002
3,076
0
0
I've sold quite a bit to international buyers including german, japan, they're usually pretty satisfied. This a rare occurence like in America.
Yea I had few Americans bitching about it as well and asking for immediate refunds
 
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