EVGA would like to thank its forums members for posting system specs and the details about the issues they are having. EVGA takes these matters very seriously and is looking into all post to extract the data from them.
Below are some key facts regarding this issue that we want to share with everyone:
EVGA?s 7900GT Series total RMA rate is from 0.04% to 1.9% per different SKU?s (which includes cards that had no problems found)
19% of the users who requested a 2nd time RMA out of the all RMA still experienced either the same issue or new issues unrelated to the VGA card itself.
EVGA will continue to perform better product quality control ensuring a reliable and stable product. At the same time we are also improving our technical support skills marking sure to provide a better customer service experience with EVGA?s product.
EVGA has observed some users pushing the card to an unreachable amazing clock speeds and causing the GPU and/or memory to fail permanently and this has gotten our attention.
All over-clocking exceeding our product preset clock/memory speeds out of the box is NOT recommended. Some users may be able to over-clock with higher speeds, but this may lead to hidden issues like artifacting or random lock ups. That is why we have created several different clocked products for 7900 series.
We encourage EVGA customers who have problems to contact our technical support staff first to get the problem fixed ASAP. Our support number is 888-880-3842 24 hours a day 7 days a week.
Thank you to all the the moderators and members? continuous support to our community.
Joe Darwin
jdarwin@evga.com
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