About a month ago, I dropped my vehicle off to look at the seatbelts of my 1994 Nissan Quest. After nearly 4 weeks of delays, false promises, non returned phone calls, I finally get the answer of: ?Your wiring harness has been hacked, and that is causing the seatbelt malfunction? My reply was that if it worked for the past 8 years, why would it be a problem now?. I yielded at this point and said fine. No problem, I?ll just live with it. As I left the parking lot I turned on the radio. Well to my surprise, the radio no longer functioned. I immediately turned around and told the service guy that my radio was no longer functioning. Apparently he was pretty upset with me because his reply was ?Was it working when you brought it here?? ( Why would I state the radio did not work if it did not work prior to bringing it in?) He said bring it back in the morning. So I did.
I get a call 2 days later stating my radio is fixed. I come in and its not fixed. At this point I am really upset. I ask why is it not fixed. He calls over his lead mechanic and he stated that the radio is not OEM equipment and he didn?t know how to fix it. The mechanic stated that he never touched the radio. This is kinda puzzling because how does the radio go bad from just sitting there? Well I asked if he had to move the amplifier from under the seat to gain access to the seatbelt. He said yes. He had to unplug a couple of wires to move the amp out of the way, but put them back. When I asked if he knew what he was doing he said no, but he thought he put it back the way he found them. After I argued with the guy some more the service guy stated his position. I was then told that I wasted his time and his mechanics. He also stated that if he knew the wiring had been tampered with he would have never touched the vehicle.
Ok. If the vehicle wiring had been compromised, I can understand that the seatbelts maybe rendered inoperable. However, If it takes your ?lead mechanic? 4 weeks to see the wiring was compromised, then obviously he needs to reevaluate his own competence.
I leave it there again. After 4 business days (Thursday- Wednesday) I call and ask if my radio works. I even went so far as to have the service manager promise that if I came in my radio was working. He said all I had to do is set the stations. I come in and talk to the service guy. After getting told that I wasted the guys time and the mechanics, it just was not his fault I have been out of a vehicle for nearly over a month. Although I am still upset, I said look. I have never had any issues with you guys before and I want to continue being your customer. He said no problem we shook hands and he said lets try the radio before you leave. I turn on the radio. It is still non functional
Ok. At this point I am furious. The service guy says that he can?t do anything else for me. So I speak to the service manager. I stated my position and even gave him a possible resolution. My resolution was to take my vehicle to a reputable stereo shop and then have them look at it. If they looked at it and deemed that it needed to be fixed or replaced, Nissan should be sent all the bills including labor. He rejects my resolution. He says let me see what the problem is. He looks at it for 5 minutes and promises that it will be done today. I said fine. I call at 5PM. He states the vehicle will not be ready until 10AM the following morning. I once again asked him to reconsider my resolution, if he cannot complete the vehicle by 10AM. He states that at this point he is not willing to make anymore commitments to me.
The following points need to be considered even after I get all these issues resolved:
1. I have lost nearly 5 weeks of a running vehicle.
2. I have had to come in to the shop multiple times told that repairs were finished only to find out they were not.
3. I have wasted quite a few hours arguing on the phone and in person to the service department.
4. I have had to inconvenience others to take me to and from the shop during all these false alarms of having the vehicle fixed.
These *)%&sticks have had my vehicle for nearly 5 weeks. I called Nissan corporate and they say the dealership is its own entity and they cant do squat. Is that customer rep correct? Anyone have any idea of anyone else I can call?
For clarification: They had the vehicle for the seatbelts for 3-4 weeks and the the radio since thursday of last week.
I get a call 2 days later stating my radio is fixed. I come in and its not fixed. At this point I am really upset. I ask why is it not fixed. He calls over his lead mechanic and he stated that the radio is not OEM equipment and he didn?t know how to fix it. The mechanic stated that he never touched the radio. This is kinda puzzling because how does the radio go bad from just sitting there? Well I asked if he had to move the amplifier from under the seat to gain access to the seatbelt. He said yes. He had to unplug a couple of wires to move the amp out of the way, but put them back. When I asked if he knew what he was doing he said no, but he thought he put it back the way he found them. After I argued with the guy some more the service guy stated his position. I was then told that I wasted his time and his mechanics. He also stated that if he knew the wiring had been tampered with he would have never touched the vehicle.
Ok. If the vehicle wiring had been compromised, I can understand that the seatbelts maybe rendered inoperable. However, If it takes your ?lead mechanic? 4 weeks to see the wiring was compromised, then obviously he needs to reevaluate his own competence.
I leave it there again. After 4 business days (Thursday- Wednesday) I call and ask if my radio works. I even went so far as to have the service manager promise that if I came in my radio was working. He said all I had to do is set the stations. I come in and talk to the service guy. After getting told that I wasted the guys time and the mechanics, it just was not his fault I have been out of a vehicle for nearly over a month. Although I am still upset, I said look. I have never had any issues with you guys before and I want to continue being your customer. He said no problem we shook hands and he said lets try the radio before you leave. I turn on the radio. It is still non functional
Ok. At this point I am furious. The service guy says that he can?t do anything else for me. So I speak to the service manager. I stated my position and even gave him a possible resolution. My resolution was to take my vehicle to a reputable stereo shop and then have them look at it. If they looked at it and deemed that it needed to be fixed or replaced, Nissan should be sent all the bills including labor. He rejects my resolution. He says let me see what the problem is. He looks at it for 5 minutes and promises that it will be done today. I said fine. I call at 5PM. He states the vehicle will not be ready until 10AM the following morning. I once again asked him to reconsider my resolution, if he cannot complete the vehicle by 10AM. He states that at this point he is not willing to make anymore commitments to me.
The following points need to be considered even after I get all these issues resolved:
1. I have lost nearly 5 weeks of a running vehicle.
2. I have had to come in to the shop multiple times told that repairs were finished only to find out they were not.
3. I have wasted quite a few hours arguing on the phone and in person to the service department.
4. I have had to inconvenience others to take me to and from the shop during all these false alarms of having the vehicle fixed.
These *)%&sticks have had my vehicle for nearly 5 weeks. I called Nissan corporate and they say the dealership is its own entity and they cant do squat. Is that customer rep correct? Anyone have any idea of anyone else I can call?
For clarification: They had the vehicle for the seatbelts for 3-4 weeks and the the radio since thursday of last week.
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