If that was actually true, it would mean the hardware had not been powered on for, what would seem to be, a requisite test that it did, indeed, function. And, if the battery cycle count was reset to zero after such a likely test, it would mean Apple was lying to you.Brand new M2 Pro / M2 Max MBP laptops come with 0 battery cycle count. It shouldn't have any battery cycle count... May be test purpose your provider checked it....