Makaveli
Diamond Member
- Feb 8, 2002
- 4,961
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I called Asus again the morning. I was told I was going to receive a call from level 2 tech support. I called 4+ hours after the window I was to be called and was put on hold forever. I was then told that the people looking at my problem were waiting for direction from above and that I would get a call back within a week.
I don't know if I am getting smoke blown up my you know what or what.
I left a poor review on the router at Amazon. Not nasty worded, just factual with no drama. Asus responded with the same suggestions that I had received on the first phone call and that if they didn't work, to contact them to start the RMA process.
At this point I don't know whether to wait or RMA or what.
The problems are intermittent. After resetting, flashing and manually restoring my settings (they didn't want me pulling in an exported configuration file) I have not yet experienced the wireless dropout but I am experiencing the no connection issue to the modem. I have been turning off and on the UPS I now have them plugged into to simulate a power failure.
In all my years I have never had a modem and router not link up to each other after the initial pairing was completed. Once the modem has picked up on the MAC of the WAN port on the router, subsequent power outages never resulted in the issue I'm having.
The common denominators are the same model SB6121 modem at each residence, Comcast and an Asus router (different models as I've indicated.)
I'm actually toying with dropping the $10 a month for a combo rental from Comcast again. I don't want to because they don't allow for loopback and it's handy if I need to troubleshoot my Synology and Foscam, etc.
Sigh ...
If you're still there, what firmware are you running on the AC66U? If you're stable and not experiencing problems I will roll back if necessary as a troubleshooting step. I have run DD-WRT on routers before and I am not opposed to running other firmware but I'm looking for easy peasy. I found that definitive instructions for DD-WRT were difficult to find and that the installation was a bit too painstaking for my liking.
Have you tried merlin's firmware on that router?