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What Is REMEDY Ticketing Systems?

K

KidTao

Member
I see this a lot in job descriptions. My gut feeling is that it's not a necessarily sophisticated tool to pick up as it shows up in level "1" help desk positions too. Anyway, I would like to at least respond if asked about it. Feedbacks appreciated. 🙂
 
I've got that here at work. I'm not in IS or anything, but I do have admin rights in a couple of applications related to my position. Anyway, it's a program that allows you to log in and track service/help requests. It generates a "ticket number" unique to each service request. I don't create tickets myself, but I will get automated e-mails when a ticket is created requesting help with one of the application in which I'm an admin. I then log into Remedy and a list of tickets assigned to my group is the first thing I see. I can then click on one to see the specifics of the request. After I've helped the person I record what I did in Remedy and close the ticket.

Here is what the screen looks like after I've logged in and opened one of the tickets:
Remedy

Nothing to it.
 
I am so sorry, Thraxen, that I didn't thank you in time. I was off computer for a few days. I especially appreciate the screen capture. It does help. Thank you again for taking the trouble for me.
 
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