What IBM has to say about the "hours of usage" issue

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ahsia

Golden Member
Oct 3, 2000
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Surely I am disappointed by IBM's recent problems with their hard drives. I can't imagine why such a big company would not take the time to come out with a product that performs well but also is very reliable. I have always been a big IBM guy, but I myself have lost a 75GXP.

But after ready this, Tweak Town's article on the GXPs, I somewhat understand why all of this might have happened. Look, our computers are getting faster, but hotter as well. I do not know how many people keep there systems well ventilated, but I can tell you that the one 75GXP that did die on me, my system was not well ventilated. I built my friend an Athlon system that has ample cooling, and her 75GXP has run like a charm. I think a well ventilated system is a big deal in this case.

I understand that other HD manufacturers have not experience the same problems as IBM has, and it shouldn't be the consumers' responsibility to worry about a hard drive failing because of heat. But look at most of the people on this board who have had IBM GXPs fail, I would say most of them have overclocked systems, and even if they didn't, Athlon systems by itself runs hotter than Intel systems. Could it be coincidence that as AMD Athlon as become the processor of choice for PC hardware enthusiasts, that these IBM GXP failure rates have increased? I don't know, but I think it has something to do with it.

While I myself have flocked to Western Digital (recently purchased the 1200BB because of price) for server storage, I still stand behind IBM for smaller desktop drives. Their drives still provide great performance compared to other IDE 7200rpm drives. Just remember that although IBM has not said it needs active cooling, I would make sure that you either have a well ventilated system, or some form of HD cooling on a GXP drive.

This is a problem I hope IBM will take a serious look at. Have the fastest drive is great, but when it comes down to it, the drive better be damn reliable, or else it doesn't really matter.
 

burnedout

Diamond Member
Oct 12, 1999
6,249
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<------------------ Got screwed on a warranty 6 years ago by Computer One, Austin and IBM on an HDD and haven't touched them since. Happy with all my WDs.
 

DBandit

Member
Jan 29, 2002
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jumped on the gxp bandwagon a year ago. Fortunately, my 30 gig 75gxp is still going strong (now my bro's rig).
 

Derango

Diamond Member
Jan 1, 2002
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<< Let me be the first to say my 75GXP has been running for 2 months with no reboots with no problems.


<------- Happy with his 75GXP and doesn't listen to nay sayers.
>>



Give it another month or two.
 

Pariah

Elite Member
Apr 16, 2000
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"But after ready this, Tweak Town's article on the GXPs, I somewhat understand why all of this might have happened."

I highly doubt Tweak Town is correct on this one. This problem has dragged through 3 generations of drives. If the problem was overheating chips, I think IBM would have figured that out by now. There are numerous dirt cheap and simple methods of cooling chips that IBM could/would have implemented if that was the problem. IBM seems to point towards the not yet perfected pixie dust technology for the current usage limit recommendations.
 

nightowl

Golden Member
Oct 12, 2000
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<------------ Following the crowd and happy with his array of Maxtors, WDs, Qunatums, and Seagates.
 

Goosemaster

Lifer
Apr 10, 2001
48,775
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<< seroiusly, stop complaining. YOu should be grateful that the company actually conducted such expensive tests. Seriously, wouldn't it be bad if they hadn't conducted those tests and you were on your own? c'mon.

AS for the IBM rating, I would preferably like their new drives to be 24/7, but get realistic. Those drives are marketed to ALOT OF PEOPLE. Just because it does not meet YOUR needs does not condone an otherwise fine product. Why would IBM make them 24/7...IDE drives..or atleast the majority of desktop pc's are not on 24/7. Most people just turn them on to get E-mail, and from experience, DEll pc's have powermanagement ON by default to turn the HDs off if no one is using them for a while. Basically, stop complaining. IBM is a fine company; I can atest to that. I know their latest batch(s) of HDs haven't been stellar, or downright horrible; case in point, the 75GXPs.

Anyways, if you are adament on keeping your comp on 24/7 for server purpose, get SCSI. Everyone bashes scsi because it is "too expensive," then bashes IDE for not being adaquate. Personally, I paid the premium for SCSI because I know that I get what what I pay for. I have had my machione on for weeks at at time and the HDs have NEVER failed me....EVEN the IBM 60GXP I use for storage.

In additon, I am an Engineering student and am working on a year-long project dealing with automotive engines. Personally, the fact that we do preliminary testing is amust if we want the end-result to be taken seriously in the market place.



<< i know that this is typical but what bothers me is now it gives other companies a min/max lever of compliance and that seems like a very bad thing especially for the companies that have little or no customer support. >>




AS for that staement, you answered your own stament. BECAUSE many companies do not want to invest in costly support services for such small products(IBM , I'm told, offers excellent support on their mainframes), they spend the money to do MTBF tests to provide the consumer with the experiation to the product. If the product has not me that deadline and fails(75GXPs), then only those customers might call, saving them a lot of money on tech support.
>>




I said this awhile ago against those who were complaining about IBM's recommended usage ploicy...
 

kgraeme

Diamond Member
Sep 5, 2000
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<---- Runs system 24/7 and won't buy components from companies that say their products shouldn't.
 

MoFunk

Diamond Member
Dec 6, 2000
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I have been using IBM drives for years and have never had any issues. My 40 gig has been running 24/7 for 8 months and no issues.
 

Bryan

Diamond Member
Oct 9, 1999
3,070
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---------> Tries to fit in, but fails miserably after finding out he is arrow-challenged.
 

Maggotry

Platinum Member
Dec 5, 2001
2,074
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I have 2 75GXP's and have been happy with them running 24/7 for almost a year. Until..............I noticed today that the one on my wife's PC is starting to make unsettling noises as it reads/writes. Yikes. I went ahead and backed up everything of significance to the zip drive. Now I'm on "HD Suicide Watch".
 

xander5000

Member
Feb 3, 2002
160
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you gotta hit ibm's "sounds of disaster" section on their site.
you can listen to different sounds that a drive makes when it crashes. see if your drive sounds like any of them.
what fun!
 

Duvie

Elite Member
Feb 5, 2001
16,215
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very sad IBM....Top of the line??? I think not...

Very happy with years of maxtor's and WD's....Many years had a few IBM's die (like 1997)...haven't touch them since. The servicing was inconvenient and sucked...
 

HardwareFreek

Junior Member
Mar 2, 2002
11
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My 3 40Gig IBM's are on 14-16 hours aday without probs. I like 'em, OK so IBM cocked up with the GXP's, they have sorted that out & held up their hands to that, as far as I am concerned, they could have just ignored complaints like some other companies I won't mention!

I did buy a maxtor last month (rebranded Quantum), it died after 24 hours, as did it's replacement, so no thanks fo that. :disgust:
 

grant2

Golden Member
May 23, 2001
1,165
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The 333 monthly (11 hours per day) 'Recommended power-on hours' stated in the Deskstar 120GXP data sheet should not be taken as an indication that the drive has this as an upper limit. It is just a reflection of typical useage in a desktop environment where we anticipate the majority of these drives will be used.

What kind of la-la land does IBM live in???

I've NEVER seen an office computer turned off except for maintenance.
 

grant2

Golden Member
May 23, 2001
1,165
23
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seroiusly, stop complaining. YOu should be grateful that the company actually conducted such expensive tests. Seriously, wouldn't it be bad if they hadn't conducted those tests and you were on your own? c'mon.

I can't believe someone actually bought IBM's phony-balogne crap. "expensive tests"??? According to IBM they just picked an arbitrary figure out of thin air to "reflect typical usage."

And if this "reflection" is as irrelevant to the durability of their product as they claim, why did make a concious effort to include it as a RECOMMENDATION in their product spec.?

If IBM doesn't want to deal with increased tech calls, maybe they should improve the quality of their HDs to match the durability of all these other manufacturers who don't slip "recommended" usage limits into their product specs.
 

Entropy007

Senior member
Apr 18, 2000
252
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If you listened to all the people that have had problems with hard drives you could never buy a drive again. It's a good thing that I like to gamble because I have 3 60 GXP's in my system and a few more in computers I've built for other people.
 

jamesey

Senior member
Jul 21, 2000
369
0
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<< Let me be the first to say my 75GXP has been running for 2 months with no reboots with no problems.


<------- Happy with his 75GXP and doesn't listen to nay sayers.
>>



mine lasted 18 months, then died. you have 16 left. Also i didnt run it 24/7
 

4824guy

Diamond Member
Oct 9, 1999
3,102
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Another happy Maxtor and WD user here.


I feel sorry for this IBM screwup, it wasn't that long ago that they had the best drives and some of the best reliablibity ratings. hopefully they can get a turnaround and they won't hurt time too much.