My limited edition Star & Stripes Thermapen from last year got a small crack near the hinge. Talked to customer support, was assured they kept replacement housings in stock (and the part with the crack was the generic white base, anyway).
Send it in and oh, no, they don't have any housings. Pick out a different color. Oh, yeah, we did just discontinue half the colors.
Got it back today (from awesome Stars & Stripes to boring red), and the serial is the same (new sticker), just a new housing on the same guts. And there are little bits of plastic film peeking out along the center gasket. Urghghgh. Yes, I'm whining about a thermometer that costs as much as feeding a 3rd world village for a year, but damn it...