Nearly brand new Samsung front-loader started squeaking loudly when spinning. Bought the set from Costco...so I called their concierge service...who put me in touch with Samsung...who says that there is no repair service in my area, so all they can do is exchange the washer...but they'll only pay for delivery, not the actual installation. The units are on pedestals...so that will have to be removed and reinstalled as well as leveled and hooked up....I can, of course, hire a private appliance installer to do it for me.
After more than an hour of back and forth between Costco Concierge and Samsung, the last Costco rep put me in touch with a Costco.com rep...who has an actual exchange with install set up...will take 2-3 weeks MINIMUM to get a new washer delivered to their delivery/installers...but at least it's in the process. (I hope)
I guess this is just part of the "benefits" of living in "the wilderness" on the Washington coast...