What does Open Box mean?

[xSeongminx]

I was just wondering what Newegg means by "Open Box". Does this mean that the item was used?

 

[cmrmrc]

that the box is open!!!

anyways...it mostly means that someone else may have used it and returned the product in a almost brand new condition...

 

[unfalliblekrutch]

It's what the now call what used to be their refurb section.

 

[xSeongminx]

So it could be bad?

 

[GeeFizzleDizzle]

Originally posted by: xSeongminx
So it could be bad?

Yes.

 

[xSeongminx]

Interesting... Well, the card that I want to get is an MSI X800 PCI-E card. It's on sale for 72$ AR, but it's also on sale for 60$ (open box however). I was just wondering, what would you guys do?!?

 

[cmrmrc]

just a 12$ difference, i'd go retail...in case there's a problem with the open box...

just saving 12$ ain't enough to replace the cost of time it takes to make it alright in case of a problem

 

[HGC]

I bought an open box NewEgg video card about a month ago. It was greasy, dented, scratched, and wouldn't work. Newegg was great and waived the 15% restocking fee, but I don't think that is usual. I had to pay return shipping and was out the original shipping charge, of course.

You might get lucky and many here have, but I wouldn't do it again.

 

[xSeongminx]

Just found a X800GTO for 69$ (9$ more...). Decisions, decisions, decisions...

 

[Skeeedunt]

Originally posted by: cmrmrc
just a 12$ difference, i'd go retail...in case there's a problem with the open box...

just saving 12$ ain't enough to replace the cost of time it takes to make it alright in case of a problem

 

[xSeongminx]

Fuxors it, I'm just going to go with a 7900GT.

 

[NeweggSupport]

Originally posted by: HGC
I bought an open box NewEgg video card about a month ago. It was greasy, dented, scratched, and wouldn't work. Newegg was great and waived the 15% restocking fee, but I don't think that is usual. I had to pay return shipping and was out the original shipping charge, of course.

You might get lucky and many here have, but I wouldn't do it again.

HGC, the condition in which you received that open boxed item is not acceptable by Newegg standards. I know it's already been a month, but if you like, PM me your SO#, RMA# and the amount you paid to return the card. Let me look into it more and I'm sure I can help out.

 

[Kyanzes]

If the box is open, it may have seen RMA. You never know.

 

[beggerking]

99% of the time you won't be able to OC the card.

 

[betasub]

Originally posted by: beggerking
99% of the time you won't be able to OC the card.

... and 91.5% of statistics are made up on the spot.

 

[deadseasquirrel]

Just bought an open box 9800pro 2 days ago. Just RMA'd and sent it in today. DOA. Wouldn't have done it if I wasn't in a bind. But, after shipping both ways, and restock fees, I've learned my lesson.

 

[fbrdphreak]

Originally posted by: deadseasquirrel
Just bought an open box 9800pro 2 days ago. Just RMA'd and sent it in today. DOA. Wouldn't have done it if I wasn't in a bind. But, after shipping both ways, and restock fees, I've learned my lesson.

So NewEgg charges restock fees on Open Box items if they're DOA? That's fvcked up

 

[HGC]

Originally posted by: NeweggSupport

Originally posted by: HGC
I bought an open box NewEgg video card about a month ago. It was greasy, dented, scratched, and wouldn't work. Newegg was great and waived the 15% restocking fee, but I don't think that is usual. I had to pay return shipping and was out the original shipping charge, of course.

You might get lucky and many here have, but I wouldn't do it again.

HGC, the condition in which you received that open boxed item is not acceptable by Newegg standards. I know it's already been a month, but if you like, PM me your SO#, RMA# and the amount you paid to return the card. Let me look into it more and I'm sure I can help out.

Thank you very much Newegg Support. I have PM'ed you the details.

 

[sandorski]

Originally posted by: betasub

Originally posted by: beggerking
99% of the time you won't be able to OC the card.

... and 91.5% of statistics are made up on the spot.

and 100% of "X% of Statistics" posts are 100% made up. They are, however, 100% correct everytime!

 

[akshayt]

open box only has 15 day warranty

 

[HGC]

Kudos to Newegg! They saw my post on this thread, contacted me, and refunded my shipping both ways. What a great company.

 

[NeweggSupport]

Originally posted by: deadseasquirrel
Just bought an open box 9800pro 2 days ago. Just RMA'd and sent it in today. DOA. Wouldn't have done it if I wasn't in a bind. But, after shipping both ways, and restock fees, I've learned my lesson.

deadseasquirrel - If you would be so kind enough to PM me your Newegg RMA#, I'd be more than happy to look into your return.

fbrdphreak - we do make exceptions, on a case-by-case basis, with defective items. If defective, we'll usually waive the restocking fee if you contact us and explain the situation.

Also, RMA's authorized online for a refund are automatically charged a restocking fee. Just contact us, and we'll be happy to help.

 

[ItsAlive]

Newegg Support on AT? Woot!!!! GO Mr. NeweggSupport guy YOU ROCK!

 

[Keysplayr]

Originally posted by: beggerking
99% of the time you won't be able to OC the card.

Just don't post anymore. Holy Lord.

xSeongmiNx !! That GTO for 69.00????? Where?????

 

[Noubourne]

Certainly a great PR move, and great that these few people are getting good service. I would be concerned that customers aren't getting this service when sending their hardware back through the typical channels. I suppose it's just a side-effect of automating RMAs to provide faster service for their customers, where it results in RMAs being started faster (during off-hours, holidays, etc) - and therefore get resolved faster, but it seems customers don't always follow up and request a CSR to make sure the transaction is consistent with Newegg policies and procedures.

It seems like an awfully common complaint (based on this thread) that an auto-RMA service resulted in an unsatisfied customer. I wonder if it might be beneficial to redesign the contact/confirmation email that goes out as a result of the auto-RMAs to point out clearly the most common questions or issues that result from the automatic RMA process. If there already is an email going out, maybe it looks too automated and people ignore the good information in it. Perhaps it could benefit from a redesign that addresses the most common issues more clearly, and doesn't seem so packed full of legal jargon/releases/etc.

Just a thought. To be clear, I've done an RMA through Newegg only once, and it did seem to take an awfully long time (always does when you're wanting new hardware). Anyway, I did begin it with a call to a Newegg CSR, rather than using the automated process. I didn't have any complaints.