I decided to change my name after getting married, so in early June I went to Social Security to start the process. I brought all the paperwork and documentation, and they gave me a confirmation, and said my new card will arrive in 6 weeks because I also had to update my birthday, since I discovered it's wrong.
It's been almost 10 weeks, and still no card. So I decide to call the lovely folks at Social Security. After navigating the phone tree from hell, the system not being able to differentiate from me saying "O" for one of the letters of my last name from "L" I finally was patched through to a very brusque human, who blitzed through confirming my info, put me on hold for 10 seconds, and then told me to wait for the new card to show up in the mail.
That's great, expect I have been waiting for the new card in the mail, and it's a month past the promised date for my new card, and that's why I'm calling you. Except I didn't get a chance to tell her all that because she hung up on me right after saying to wait for it in the mail. And I was polite. Hrmph.