• Guest, The rules for the P & N subforum have been updated to prohibit "ad hominem" or personal attacks against other posters. See the full details in the post "Politics and News Rules & Guidelines."

Question What does an Apple Diagnostic Test do?

Herr Kutz

Platinum Member
Jun 14, 2009
2,484
218
106
I'm speaking with Apple support (web chat) about my iphone 8 rear camera causing purple glow around the images. I let them run a diagnostic on my phone and they told me "Upon reviewing the diagnostics on my end, it seems that there is no hardware issue with the rear camera. Possible that it’s a software issue with the camera app." I think that is total BS, but I'm wondering how they would come to that conclusion based on an OTA diagnostic test. Maybe they can determine if the camera "works", but I find it hard to believe they can determine if it is working properly based on that test.
 

JEDIYoda

Lifer
Jul 13, 2005
30,665
1,781
126
I'm speaking with Apple support (web chat) about my iphone 8 rear camera causing purple glow around the images. I let them run a diagnostic on my phone and they told me "Upon reviewing the diagnostics on my end, it seems that there is no hardware issue with the rear camera. Possible that it’s a software issue with the camera app." I think that is total BS, but I'm wondering how they would come to that conclusion based on an OTA diagnostic test. Maybe they can determine if the camera "works", but I find it hard to believe they can determine if it is working properly based on that test.
As it was explained to me, we can run a diagnostic test and we can tell you if the camera on our end is working properly. If it is still not working properly then it is NOT on our end the problem! It is a problem on your end be it software or something else!
Good luck!
 

Steltek

Platinum Member
Mar 29, 2001
2,035
141
106
I'd back it up, reset it to factory specs, then try the camera. If it works without the haze, you know it is your software. If it doesn't, I'd take it to an Apple store and have one of the Apple geeks there explain exactly how having a purple drug haze around all of your pictures is considered normal operation.
 
Last edited:

oliveryuan

Junior Member
Feb 13, 2020
10
0
6
A phone diagnostic app runs key diagnostics on any used phone’s hardware and software. i guess they just want to know where is the problem.
 

ASK THE COMMUNITY