I bought a Dell P1130 from a company on the internet. They shipped it to me and it didn't work.
I tried contacting them 3 times and never got a response. On the fourth try with a phone call (3 weeks later) they acknowledged me and sent a replacement (which took another 2 weeks to arive).
The replacement monitor also does not work.
I spent $260 to have the monitor shipped, and each time a monitor came I was greeted with another $70 bill from UPS for brokerage fees. I've spent $400 total and received 2 defective 21" monitors.
I told the company that I was extremely upset and that I wanted them to come pick up their monitors at their own expense and refund my money.
They have not responded thus far.
So assuming they don't contact me again (which seems likely considering they didn't contact me before either - I had to contact them), should I just keep them and try to fix them? I work for the IT department and have a friend who specializes in video hardware, and he might be able to fix both of them up for no cost at all.
Does this seem immoral to you? I mean, they have screwed me over twice so far, and are not responding to any of my emails. I don't feel I would have a reason for feeling guilty for keeping both of them.
I will not pay for the return shipping. They promised sending a prepaid return shipping label and they did not.
Your thoughts?
Edit, one of the monitors seems good enough slightly blurry and my friend said he could definitely fix that, and the other has a slight discoloration in 1 corner that my friend said he might be able to fix.
I tried contacting them 3 times and never got a response. On the fourth try with a phone call (3 weeks later) they acknowledged me and sent a replacement (which took another 2 weeks to arive).
The replacement monitor also does not work.
I spent $260 to have the monitor shipped, and each time a monitor came I was greeted with another $70 bill from UPS for brokerage fees. I've spent $400 total and received 2 defective 21" monitors.
I told the company that I was extremely upset and that I wanted them to come pick up their monitors at their own expense and refund my money.
They have not responded thus far.
So assuming they don't contact me again (which seems likely considering they didn't contact me before either - I had to contact them), should I just keep them and try to fix them? I work for the IT department and have a friend who specializes in video hardware, and he might be able to fix both of them up for no cost at all.
Does this seem immoral to you? I mean, they have screwed me over twice so far, and are not responding to any of my emails. I don't feel I would have a reason for feeling guilty for keeping both of them.
I will not pay for the return shipping. They promised sending a prepaid return shipping label and they did not.
Your thoughts?
Edit, one of the monitors seems good enough slightly blurry and my friend said he could definitely fix that, and the other has a slight discoloration in 1 corner that my friend said he might be able to fix.
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