what are your gripes with webhosting providers?

[Pepsi90919]

I'm in the process of expanding my hosting business, by actually registering a new business name in this province and have a domain and dedicated server in the works. I've been told by the powers that be (eg. RossMAN) that local markets are key to look at, but since I'm not out to fvck anybody over I'd like to hear some of your suggestions ATOT.

kthx

notMIKE

 

[FleshLight]

Since I'm new to hosting, I always have trouble looking for imagemagick or netpbm and I never find it =(.

 

[Auryg]

Heh..their prices

 

[JustAnAverageGuy]

All mine are free. (1&1, bbzzdd, etc).

I'm happy with all of them so far.

 

[gopunk]

my main gripe is that their support staff often just try to close the ticket as fast as they can, instead of actually solving my problem. this often manifests itself in the form of telling me that it must be a problem with my browser cache settings, or something like that, even though that is not the case.

my current gripe is that subdomains on dreamhost are taking more than a day to get working... even though they say it is already working.

 

[Pepsi90919]

Originally posted by: gopunk
my gripe is that their support staff often just try to close the ticket as fast as they can, instead of actually solving my problem. this often manifests itself in the form of telling me that it must be a problem with my browser cache settings, or something like that, even though that is not the case.

i know exactly what you mean and realize when they start spewing the "ok, let's delete your cookies and cache..." lines, they actually have no idea.

 

[gopunk]

Originally posted by: Pepsi90919

Originally posted by: gopunk
my gripe is that their support staff often just try to close the ticket as fast as they can, instead of actually solving my problem. this often manifests itself in the form of telling me that it must be a problem with my browser cache settings, or something like that, even though that is not the case.

i know exactly what you mean and realize when they start spewing the "ok, let's delete your cookies and cache..." lines, they actually have no idea.

exactly... either they have no idea, or they are just avoiding having to do any real work, hoping i'll just give up and leave them alone.

 

[Ketteringo]

None, I've had great experiences with e-rice.net and 8-95.com!

 

[AgaBoogaBoo]

Bailing on their customers or not providing what they promised, which is what the customer pays for.

Local hosting is an excellent place to start, don't even need a dedicated server for that.

 

[wiredspider]

Since I work for a webhosting company, I have gripes about the customers! Mainly somehow we support the entire internet! That being said, we have excellant support for our customers. We work with everyone to get their site functioning as they want it, even if it means us stepping into the role that their developers should be doing and correcting bad code...

 

[Wizkid]

Hey Pepsi, I run a hosting business in Ontario as well.

Here are a few important things to keep in mind: go after local businesses, price in Canadian dollars, offer net 30 billing (credit cards are a pain for many smaller businesses) and have easy-to-reach phone support. Business users won't use a helpdesk and probably won't even email for help. I just have a cellphone that I keep with me and it works well. Register for GST and you can get lots of money back, you also have to charge GST on your hosting.

 

[rh71]

I've been hosted for many years now and my only true gripe would be downtime.. which I haven't had a lot of. I don't think webhosters have too much to worry about if the customers know what they're doing (standard setup) otherwise.

 

[RossMAN]

Sheesh everyone and their dog now runs a "web hosting business"

 

[dartworth]

woof woof...

 

[us3rnotfound]

Originally posted by: dartworth
woof woof...

kill yourself...

 

[Wallydraigle]

You cut up Bunny you bastard.