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what are you doing to encourage communication and collaboration between work groups across the org?

We use email and Slack.

If you mean me personally, I don't respond to anything that isn't in the form of email or slack. That encourages them to communicate and collaborate to me over either email or slack.
 
[DHT]Osiris said:
We use email and Slack.

If you mean me personally, I don't respond to anything that isn't in the form of email or slack. That encourages them to communicate and collaborate to me over either email or slack.
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I think he meant "getting people to do work together"

not send each other message's over a preferred platform.
 
herm0016 said:
I think he meant "getting people to do work together"

not send each other message's over a preferred platform.
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Shrug, instant messaging encourages communication, but I guess it's technology vs policy.

I don't have a policy for such things because I'd rather they not communicate with me.
 
herm0016 said:
good luck.

just be cog in the crazy machine that accomplishes very little. its so much easier.
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This, heh. When you actually try to accomplish stuff is when you get more heavily scrutinized.

I try every now and then - when other groups piss me off because we aren't making sales because we keep losing from developers not building the enhancements that we tell them the customers want.

The answer isn't to be nice - or put in a request, because you get the same response: "We don't have <insert time/budget/resources> right now, so maybe next year."


Oh RLY? So you're entirely booked. For the next 6 months? You have your daily life scheduled out and everything?


So I've found the best is to type up a brief report to the highest group in sales and show we lost the last 20 opportunities and they cited this was why - amounting to a loss of over $30m. Shit starts happening awfully quick after that.
 
s0me0nesmind1 said:
Oh RLY? So you're entirely booked. For the next 6 months? You have your daily life scheduled out and everything?
Click to expand...

and if all the "customers" are internal you are doubly fucked.

i play the role of the internal customer for some of our internal software. you make a ticket to fix something that has been a problem, you make 6, you get ahold of the project director and they tell you its not a problem to be fixed, but a feature to add to the backlog that is about 3 years long. and you give up, and you keep doing the work around that you figured out and bide your time till some update makes it not work at all.

and then they think they can save money by moving half your job to India and they make you teach them all the work arounds, and it takes you longer to fill out the webform in sales force than to do the thing yourself. but now you have to answer 6 stupid questions from some dude in India every time you want that task that took you 10 min. completed. and you have internal meetings about why your expectations are not ment with the team in india, and you tell them, and they cancel all the future meetings so they dont have to hear about it.

also, FML.
 
Basically slack for general chat and letting each other know if we go afk so someone gets our line if it rings. We have 2 weekly conference calls too to actually discuss things in a more real time way and to just actually talk to each other.

As a side note I accidentally got high on shift working from home the other day and I'm kind of glad it was quiet, and that there was no collaboration at that moment. I was a little out of it for a bit but still cognitive enough to make tickets and do my job. Don't mix THC/CBD oil with Advil on a work day. 😛 The pain (basically chronic at this point) I was in went away though. Will be doing this more often, on non work days.
 
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